79
good

PlushCare: Online Doctor | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 30 Days
Category: Medical
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
59%
Android
41 Reports
iOS unitQ Score
iOS User Feedback
41%
iOS
29 Reports
User Feedback
41%
iOS
29 Reports
59%
Android
41 Reports
PlushCare: Online Doctor - Latest Quality Issues
Android
Mar 7, 2025
Plush Care has been Stealing $20 a month for 16 months , I signed up for NOTHING , No agreement , No warning text , no warning email , All i did is used their service ONE TIME . Check your credit card statements if you ever use them on a one time basis, They refunded me 16. $20 payments proving my case , DO NOT USE PLUSH CARE !!! EVER !!!
iOS
Mar 14, 2025
Technical
The doctor was absolutely incredible. I would give her 10 out of 10 however getting to the point of talking to her took me over 2 1/2 hours because the app kept messing up.
iOS
Mar 15, 2025
Scam
I was first told I could use insurance so booked my first appointment and then had labs done. Then, was told my insurance was no accepted and to discuss the labs need to book another $160 appointment.
Android
Mar 20, 2025
App doesn't adjust for keyboard so you can't see what you are typing. App defaults to the wrong state, likely looking at where your medication comes from and not where you live. App doesn't properly filter for in network, shows no appointments. Can't filter by doctor's name, date selected likes to reset on its own...aka making an appointment or communicating is a disaster.
Android
Mar 21, 2025
I really didn't have a good experience with them all I knew was they failed to find my actual problem
iOS
Mar 28, 2025
Scam
They took my money and I never saw a doctor. Do not use this app
iOS
Mar 28, 2025
Will not do any followup
After my insurance denied the pre-authorization for my prescription, PlushCare did not want to take even the most minimal of steps to help me find an alternative. They were fast to get me to book an appointment, and then for every 5 minute appointment to take my co-pay and my insurance companies payment but they don't want to do ANYTHING for that money. What a waste of time and money.
Android
Apr 1, 2025
can't get into it
Android
Apr 2, 2025
website says if their doctors can't treat you in any way... they refund the $130 visit fee.. doctor couldn't do squat for me but tell me to go a doctor in person... still charged me.. and now customer care won't respond... shocker.. and when you try to cancel the membership... you have to go to the website not the app.. every link the app has to cancel memberships.. is conveniently broken... yet again... murica 2025... everything is just a scam
PlushCare: Online Doctor - Product Description
SEE A TRUSTED, WORLD CLASS ONLINE DOCTOR 

Get diagnosed and prescribed medications online. Major insurances accepted. Cost effective & convenient. Nationwide.
 
With over 300,000 users and counting PlushCare is a leading virtual primary care provider. Our physicians come from the top 50 U.S. medical schools and are licensed and U.S. board-certified. You can see our online doctors via phone or computer 365 days a year, including weekends and holidays for medical care and online treatments, including online prescriptions. Our physicians can treat over 3,500 medical conditions online and are committed to creating a stress free environment with positive patient outcomes.
 
97% of conditions are treated on the first visit. If the online doctor is unable to treat you, the appointment is free.
 
Our patients have consistently rated our medical care at close to 5 out of 5 stars across the most popular review platforms.

HERE’S WHAT PLUSHCARE PATIENTS ARE SAYING
 
"I'm a busy guy with work often finding myself out of area. I've used PlushCare a couple of times and couldn't be happier. Doctors are always nice and professional and appointments are easy to get."

"Outstanding service. Both my husband and I used the service. It's so much easier than going and sitting in an emergency room or clinic with other people and their germs. A great way to be checked out!"

HOW DOES A VISIT WITH A PLUSHCARE DOCTOR WORK?
To book an appointment simply select a time and preferred doctor from our booking page. Then enter your insurance information (if applicable), create an account, select your preferred pharmacy, and at your appointment time, video chat with the doctor of your choice via smartphone or webcam.
 
During your online consultation the online doctor will ask about your medical history as well as any current medications and supplements you may be taking. They will want to hear about your symptoms and together you will create a treatment plan.
 
WHAT DOES PLUSHCARE COMMONLY TREAT?
PlushCare offers virtual primary care for ongoing conditions, and virtual urgent care for non-emergency conditions. Our physicians have treated over 3,500 medical conditions online.

PRIMARY CARE FOR:
Acne
Anxiety
Asthma
Back pain
Depression
Diabetes
Erectile dysfunction
Hair loss
High blood pressure
High cholesterol
Thyroid conditions
Insomnia
And many more...
 

URGENT CARE FOR
Allergies
Bronchitis
Colds
Dental infections
Diarrhea
Ear pain
Flu
Headache/migraines
Nausea
PEP
Pink eye
Pneumonia
Rash
Sinus infection
Strep throat
Tonsillitis
UTIs
Vaginitis
Yeast infections
And many more...
 

COMMON ONLINE PRESCRIPTIONS OUR DOCTORS WRITE
Antibiotics (Amoxicillin, Penicillin, Augmentin)
Antiviral medications (Acyclovir, Valtrex)
Antidepressants (Prozac, Sertraline, Trazodone, Zoloft)
Antipsychotics  (Olanzapine)
Birth Control (Apri, Yaz)
PrEP (Truvada, Descovy)
Diuretics (Bumex, Demadex)
Pain Killers (Naproxen, Voltaren)
High blood pressure medication (Amlodipine, Propranolol, Valsartan)
Diabetes medication (Metformin, Diabeta)
And many more...
 

WHAT IS PLUSHCARE’S PRESCRIPTION POLICY?
Our online doctor's can write a refill or initiation prescription on all medications not classified as controlled substances for 90 days. It is important to note that our doctors are highly trained physicians and will defer to their best medical judgement during your appointment
 
CAN I USE MY INSURANCE AND HOW MUCH WILL MY VISIT COST?
PlushCare accepts insurance from major insurance providers. Insured patients will pay their typical office visit copay. The average insured patient pays less than $25. 
 
We also accept patients without insurance. This is much more affordable than an in-person urgent care or primary care uninsured appointment.

CAN MY CHILDREN SEE A PLUSHCARE DOCTOR?
Yes. PlushCare has friendly & experienced pediatricians on staff.

For more information, you can visit our FAQ page at support.plushcare.com
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