80
good

PlushCare: Online Doctor | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 30 Days
Category: Medical
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
41%
Android
37 Reports
iOS unitQ Score
iOS User Feedback
59%
iOS
54 Reports
User Feedback
59%
iOS
54 Reports
41%
Android
37 Reports
PlushCare: Online Doctor - Latest Quality Issues
Android
Feb 14, 2025
Took my money and then wouldn't let me sign into the app.
iOS
Feb 17, 2025
SCAM
This place is a SCAM!!! Do not waste your time! They charged me $129 for a telemedicine appointment, sent me a text confirmation & when it came time for the appointment my account was blank. I've sent probably 20 text messages & called at least 30 times & I get zero response! I had to contact my bank & file a fraudulent payment to get my money back!!!
iOS
Feb 18, 2025
The DRS only care about your money.
Every dr visit is $130. You have to wait at least 45 min, but usually an hour or two before you can see a dr. And EVERY SINGLE APPT THE DR WILL BE LATE BY AT LEAST 10 MIN!! No less. Then they will spend no more than 5 min with you (good use of $130), then write a script. You'll wait 3 hours minimum for your script to get transferred and filled by the pharmacy. And if you have any follow up Qs, the Dr (conveniently) advises you book a new ($130) appt. I gave this app a try when I experienced a UTI last year. The first dr did not give me the right dose of antibiotics, so the UTI did not go away, so i booked another appt w a different dr (yes, another $130 apt). That dr prescribed me different antibiotics and sent me to a lab to get my urine tested. When the amount of antibiotics prescribed wasnt enough according to the labs, she recommended urgent care instead of admitting she just didnt give me the proper amount, (so another waste of money). I ended up going to an urgent care instead and took care of it. Then, last month, I got a new UTI and tried plushcare again, foolishly. She, like the other drs, showed up 10 min late, spent only a couple min w me on the call, and despite me sharing that blood was present in my urine, indicating a progressive, Not mild uti, she prescribed me a very low dose of antibiotic.. I questioned her about it but she reassured me it would be enough so I took her word for it. She was WRONG, NEVER TRUST A DR, TRUST YOUR GUT. I wasted my time and my money on this app and their scammy greedy dr's who are just on there to make a buck and dip out. Don't fall for this app like I did! I now use Call-On-Doc instead. COD was $40 and I wasn't forced to wait [address]for 5 min just so they could give me a bad script. I hope this review helps someone.
iOS
Feb 21, 2025
No audio
App settings were set to audio and video enabled, but the Dr. could not hear me. The app developers need to provide a test session to confirm the app is functioning correctly. I've gone to plan B.
Android
Feb 21, 2025
Crazy expensive. I paid for the first initial visit for them to tell me that I don't qualify for treatment. I later had another charge on my card from them for an additional $68. Would not recommend.
iOS
Feb 22, 2025
Unprofessional staff
Doctor was unprofessional and it seems like they tried to set things up to milk my insurance for more money. Don't even think about using these doctors to get a refill on a prescription for Ozempic or zepbound?
iOS
Feb 22, 2025
Liars
They have a false advertisement against DTPA laws stating they will refund you if you don't get a prescription and they really don't even take insurance and they charged me for the appointment $150 and they failed to prescribe me anything and refused the refund a bunch of liars
Android
Feb 23, 2025
Poor experience with a doctor, and the monthly fee was a surprise that I only noticed when I googled PlushCare reviews after my Dr. Appt went poorly. Had PlushCare been up front about the fee (and the appt gone well), I'd have been ok with paying $20/month, but by not being upfront about it, trust was destroyed before it even had a moment to develop. Back to Galileo (and Visana). They may have a much higher fee because they aren't covered by my insurance, but every interaction was top notch.
Android
Feb 25, 2025
Terrible experience. Sick with flu and hoped for quick access to care and prescription for Tamiflu. Instead I got 2 appointments where I was stood up after 30 mins of waiting, followed up by an email that I failed to show, so they were stealing 75.00 from me. Go to a doc in the box and avoid this scam.
PlushCare: Online Doctor - Product Description
SEE A TRUSTED, WORLD CLASS ONLINE DOCTOR 

Get diagnosed and prescribed medications online. Major insurances accepted. Cost effective & convenient. Nationwide.
 
With over 300,000 users and counting PlushCare is a leading virtual primary care provider. Our physicians come from the top 50 U.S. medical schools and are licensed and U.S. board-certified. You can see our online doctors via phone or computer 365 days a year, including weekends and holidays for medical care and online treatments, including online prescriptions. Our physicians can treat over 3,500 medical conditions online and are committed to creating a stress free environment with positive patient outcomes.
 
97% of conditions are treated on the first visit. If the online doctor is unable to treat you, the appointment is free.
 
Our patients have consistently rated our medical care at close to 5 out of 5 stars across the most popular review platforms.

HERE’S WHAT PLUSHCARE PATIENTS ARE SAYING
 
"I'm a busy guy with work often finding myself out of area. I've used PlushCare a couple of times and couldn't be happier. Doctors are always nice and professional and appointments are easy to get."

"Outstanding service. Both my husband and I used the service. It's so much easier than going and sitting in an emergency room or clinic with other people and their germs. A great way to be checked out!"

HOW DOES A VISIT WITH A PLUSHCARE DOCTOR WORK?
To book an appointment simply select a time and preferred doctor from our booking page. Then enter your insurance information (if applicable), create an account, select your preferred pharmacy, and at your appointment time, video chat with the doctor of your choice via smartphone or webcam.
 
During your online consultation the online doctor will ask about your medical history as well as any current medications and supplements you may be taking. They will want to hear about your symptoms and together you will create a treatment plan.
 
WHAT DOES PLUSHCARE COMMONLY TREAT?
PlushCare offers virtual primary care for ongoing conditions, and virtual urgent care for non-emergency conditions. Our physicians have treated over 3,500 medical conditions online.

PRIMARY CARE FOR:
Acne
Anxiety
Asthma
Back pain
Depression
Diabetes
Erectile dysfunction
Hair loss
High blood pressure
High cholesterol
Thyroid conditions
Insomnia
And many more...
 

URGENT CARE FOR
Allergies
Bronchitis
Colds
Dental infections
Diarrhea
Ear pain
Flu
Headache/migraines
Nausea
PEP
Pink eye
Pneumonia
Rash
Sinus infection
Strep throat
Tonsillitis
UTIs
Vaginitis
Yeast infections
And many more...
 

COMMON ONLINE PRESCRIPTIONS OUR DOCTORS WRITE
Antibiotics (Amoxicillin, Penicillin, Augmentin)
Antiviral medications (Acyclovir, Valtrex)
Antidepressants (Prozac, Sertraline, Trazodone, Zoloft)
Antipsychotics  (Olanzapine)
Birth Control (Apri, Yaz)
PrEP (Truvada, Descovy)
Diuretics (Bumex, Demadex)
Pain Killers (Naproxen, Voltaren)
High blood pressure medication (Amlodipine, Propranolol, Valsartan)
Diabetes medication (Metformin, Diabeta)
And many more...
 

WHAT IS PLUSHCARE’S PRESCRIPTION POLICY?
Our online doctor's can write a refill or initiation prescription on all medications not classified as controlled substances for 90 days. It is important to note that our doctors are highly trained physicians and will defer to their best medical judgement during your appointment
 
CAN I USE MY INSURANCE AND HOW MUCH WILL MY VISIT COST?
PlushCare accepts insurance from major insurance providers. Insured patients will pay their typical office visit copay. The average insured patient pays less than $25. 
 
We also accept patients without insurance. This is much more affordable than an in-person urgent care or primary care uninsured appointment.

CAN MY CHILDREN SEE A PLUSHCARE DOCTOR?
Yes. PlushCare has friendly & experienced pediatricians on staff.

For more information, you can visit our FAQ page at support.plushcare.com
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