89
good
PlushCare: Online Doctor | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 30 Days
Category: Medical
30-Day Trend
Android unitQ Score
Android User Feedback
37%
Android
26 Reports
26 Reports
iOS unitQ Score
iOS User Feedback
63%
iOS
44 Reports
44 Reports
User Feedback
63%
iOS
44 Reports
44 Reports
37%
Android
26 Reports
26 Reports
PlushCare: Online Doctor - Latest Quality Issues
Android
Nov 23, 2024
Annoying. Responses never come from messages as promised. Doctor never responds (period).
iOS
Nov 27, 2024
SCAM
SCAM! Do not do business with these people. They have 528 complaints in BBB and a 2 star rating, these reviews mean nothing on Google. I have just discussed with customer service on the phone and the lady mentioned that if I had not placed my insurance on the platform my rate could have been $129 that would have left me at a total for the consultation of $255.Considering that I paid on each of the two consultations I have $35 total of $70 copay plus my current remainder balance of $285. If I add up the two balances (using insurance) this would place me at a consultation that lead to NO MEDICINE NOR PRESCRIPTION, neither a solution of $355.I dont understand how this operation works as the lady mentioned due to me submitting my insurance that consultation gets billed to the insurance twice the consultation price compared to no insurance usage. I have two appt in February and I see as my bill $115 and in July I see now a balance of $285.why did it took this long to bill the other appointment? Are insurances aware of this?I mentioned on the platform I was not able to get the medicine. And still you guys said it was not your problem and wash your hands. I am not getting anywhere with the billing department and be aware you will not see anywhere in the app an itemized bill, it not convenient for Plushcare to let customers know that booking an appointment is cheaper without an insurance as they get a bigger piece of the cake from both ends customers when they use an insurance.
iOS
Nov 30, 2024
Fraud
Fraudulent company that just bills your insurance and you without showing up to appointments. Horrible and do not recommend. Charged my card without showing up to a time sensitive appointment. Run!
Android
Dec 3, 2024
I was in queue to be seen, and 5 mins after the scheduled time I got an email saying I missed the appointment and was billed a $75 no show fee. This is while I'm still in queue and the doctor never connected. This is nothing more than a scam.
iOS
Dec 5, 2024
Apps
I hate apps popping up and you can't get them off the page you are trying to use. Stop stop stop this
iOS
Dec 7, 2024
SCAM
SCAM. Don't use them. They fraudulently charge you and lie. They say you won't be charged if not seen by a doctor but I was still charged!!! If you try to reschedule bc they tell you to reschedule since doctor hasn't appeared, they charge you an additional $75!!!
iOS
Dec 8, 2024
Doctor no showed
So make me understand how I sit on the call waiting almost 20 mins for a doctor that no showed and when I tried to cancel it out you want to charge me $75. Hellooooo, I should be the one getting paid for wasting my time on a call waiting for a doctor that didn't show. Then it takes two to three days for a response within the app… This is a joke, how do I get my refund asap??!!
Android
Dec 14, 2024
not great at all the doctors are not even in my state
Android
Dec 17, 2024
God forbid you need your records sent somewhere. The doctor is great. Their customer service sucks. I have filled out the form multiple times to Release the records and the customer servicel is argumentative and unhelpful it has been 2 weeks and my records still have not been sent to the specialist.
PlushCare: Online Doctor - Product Description
SEE A TRUSTED, WORLD CLASS ONLINE DOCTOR Get diagnosed and prescribed medications online. Major insurances accepted. Cost effective & convenient. Nationwide. With over 300,000 users and counting PlushCare is a leading virtual primary care provider. Our physicians come from the top 50 U.S. medical schools and are licensed and U.S. board-certified. You can see our online doctors via phone or computer 365 days a year, including weekends and holidays for medical care and online treatments, including online prescriptions. Our physicians can treat over 3,500 medical conditions online and are committed to creating a stress free environment with positive patient outcomes. 97% of conditions are treated on the first visit. If the online doctor is unable to treat you, the appointment is free. Our patients have consistently rated our medical care at close to 5 out of 5 stars across the most popular review platforms. HERE’S WHAT PLUSHCARE PATIENTS ARE SAYING "I'm a busy guy with work often finding myself out of area. I've used PlushCare a couple of times and couldn't be happier. Doctors are always nice and professional and appointments are easy to get." "Outstanding service. Both my husband and I used the service. It's so much easier than going and sitting in an emergency room or clinic with other people and their germs. A great way to be checked out!" HOW DOES A VISIT WITH A PLUSHCARE DOCTOR WORK? To book an appointment simply select a time and preferred doctor from our booking page. Then enter your insurance information (if applicable), create an account, select your preferred pharmacy, and at your appointment time, video chat with the doctor of your choice via smartphone or webcam. During your online consultation the online doctor will ask about your medical history as well as any current medications and supplements you may be taking. They will want to hear about your symptoms and together you will create a treatment plan. WHAT DOES PLUSHCARE COMMONLY TREAT? PlushCare offers virtual primary care for ongoing conditions, and virtual urgent care for non-emergency conditions. Our physicians have treated over 3,500 medical conditions online. PRIMARY CARE FOR: Acne Anxiety Asthma Back pain Depression Diabetes Erectile dysfunction Hair loss High blood pressure High cholesterol Thyroid conditions Insomnia And many more... URGENT CARE FOR Allergies Bronchitis Colds Dental infections Diarrhea Ear pain Flu Headache/migraines Nausea PEP Pink eye Pneumonia Rash Sinus infection Strep throat Tonsillitis UTIs Vaginitis Yeast infections And many more... COMMON ONLINE PRESCRIPTIONS OUR DOCTORS WRITE Antibiotics (Amoxicillin, Penicillin, Augmentin) Antiviral medications (Acyclovir, Valtrex) Antidepressants (Prozac, Sertraline, Trazodone, Zoloft) Antipsychotics (Olanzapine) Birth Control (Apri, Yaz) PrEP (Truvada, Descovy) Diuretics (Bumex, Demadex) Pain Killers (Naproxen, Voltaren) High blood pressure medication (Amlodipine, Propranolol, Valsartan) Diabetes medication (Metformin, Diabeta) And many more... WHAT IS PLUSHCARE’S PRESCRIPTION POLICY? Our online doctor's can write a refill or initiation prescription on all medications not classified as controlled substances for 90 days. It is important to note that our doctors are highly trained physicians and will defer to their best medical judgement during your appointment CAN I USE MY INSURANCE AND HOW MUCH WILL MY VISIT COST? PlushCare accepts insurance from major insurance providers. Insured patients will pay their typical office visit copay. The average insured patient pays less than $25. We also accept patients without insurance. This is much more affordable than an in-person urgent care or primary care uninsured appointment. CAN MY CHILDREN SEE A PLUSHCARE DOCTOR? Yes. PlushCare has friendly & experienced pediatricians on staff. For more information, you can visit our FAQ page at support.plushcare.com
All intellectual property rights, including trademarks and word marks, are the property of respective owners