84
good
PlushCare: Online Doctor | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 30 Days
Category: Medical
30-Day Trend
Android unitQ Score
Android User Feedback
41%
Android
31 Reports
31 Reports
iOS unitQ Score
iOS User Feedback
59%
iOS
44 Reports
44 Reports
User Feedback
59%
iOS
44 Reports
44 Reports
41%
Android
31 Reports
31 Reports
PlushCare: Online Doctor - Latest Quality Issues
iOS
Jan 6, 2025
$800 for one appointment and one basic lab
Plush care took my insurance, advertised $15 copay for the appointment and lab, but assigned my an out of network doctor and I was left with $800 in medical bills. Scam company!! Beware!!
iOS
Jan 6, 2025
A SCAM
I was never seen by a doctor. I was only sent a voicemail saying that I would be rescheduled but never givena time or date. This is CLEARLY a scam. When I tried to call the number back I was immediately hung up on without being able to speak to a representative. The page to reschedule charged me $100 when I never even saw anybody! This app is an absolute scam. Don't even bother! If I could give negative stats I would.
iOS
Jan 16, 2025
50% of doctor appointments are no-shows - what?
New customer. Half my appointments have resulted in a no-show from a doctor. Plush doesn't automatically get you connected with another physician- doesn't even suggest it. And if you need a prescription refill, you're out of luck. Doctor no-show becomes your responsibility to reschedule. Strongly suggest checking out other telehealth apps before using Plush.
iOS
Jan 16, 2025
Must call to cancel
I am extremely dissatisfied with the service I received. The support was inadequate, and the response time was frustratingly slow. I demand an immediate cancellation of my subscription, especially since I was charged for an entire year. Additionally, I find it unacceptable that cancellation requires a phone call.
iOS
Jan 17, 2025
Waste of money. Felt scammed
Just spent $[address]to tell me to see a Dr.. because they cannot do anything for you, they can't prescribe anything for you online, when I have had my medication prescribed online before.
Android
Jan 19, 2025
Don't waste your time or money. I scheduled two separate appointments and neither doctor showed up for them.
iOS
Jan 20, 2025
Scam
Literally a scam. Doctor didn't call my prescription in. Doesn't show that I even had an appointment or a prescription on the app. Customer care doesn't answer when you call. Charged me and did nothing. Do not use.
iOS
Jan 21, 2025
Doctor was a no show to-ended up using different app
As the title states, my doctor was a no-show. I waited for 30 minutes and they never showed up eventually I got a pop-up that offered to reschedule the appointment but then there was $75 late appointment rescheduling fee. I ended up finding another online app Teladoc I had no issues getting an appointment scheduled within 20 minutes with that app Doctor showed up but within 10 minutes gave me a prescription should be good to go. Flush care is not recommended.
Android
Jan 24, 2025
Well I booked an appointment for 11:45 a.m. today with Dr drew. It keeps telling me I don't have an appointment I've paid the money now what do I do
PlushCare: Online Doctor - Product Description
SEE A TRUSTED, WORLD CLASS ONLINE DOCTOR Get diagnosed and prescribed medications online. Major insurances accepted. Cost effective & convenient. Nationwide. With over 300,000 users and counting PlushCare is a leading virtual primary care provider. Our physicians come from the top 50 U.S. medical schools and are licensed and U.S. board-certified. You can see our online doctors via phone or computer 365 days a year, including weekends and holidays for medical care and online treatments, including online prescriptions. Our physicians can treat over 3,500 medical conditions online and are committed to creating a stress free environment with positive patient outcomes. 97% of conditions are treated on the first visit. If the online doctor is unable to treat you, the appointment is free. Our patients have consistently rated our medical care at close to 5 out of 5 stars across the most popular review platforms. HERE’S WHAT PLUSHCARE PATIENTS ARE SAYING "I'm a busy guy with work often finding myself out of area. I've used PlushCare a couple of times and couldn't be happier. Doctors are always nice and professional and appointments are easy to get." "Outstanding service. Both my husband and I used the service. It's so much easier than going and sitting in an emergency room or clinic with other people and their germs. A great way to be checked out!" HOW DOES A VISIT WITH A PLUSHCARE DOCTOR WORK? To book an appointment simply select a time and preferred doctor from our booking page. Then enter your insurance information (if applicable), create an account, select your preferred pharmacy, and at your appointment time, video chat with the doctor of your choice via smartphone or webcam. During your online consultation the online doctor will ask about your medical history as well as any current medications and supplements you may be taking. They will want to hear about your symptoms and together you will create a treatment plan. WHAT DOES PLUSHCARE COMMONLY TREAT? PlushCare offers virtual primary care for ongoing conditions, and virtual urgent care for non-emergency conditions. Our physicians have treated over 3,500 medical conditions online. PRIMARY CARE FOR: Acne Anxiety Asthma Back pain Depression Diabetes Erectile dysfunction Hair loss High blood pressure High cholesterol Thyroid conditions Insomnia And many more... URGENT CARE FOR Allergies Bronchitis Colds Dental infections Diarrhea Ear pain Flu Headache/migraines Nausea PEP Pink eye Pneumonia Rash Sinus infection Strep throat Tonsillitis UTIs Vaginitis Yeast infections And many more... COMMON ONLINE PRESCRIPTIONS OUR DOCTORS WRITE Antibiotics (Amoxicillin, Penicillin, Augmentin) Antiviral medications (Acyclovir, Valtrex) Antidepressants (Prozac, Sertraline, Trazodone, Zoloft) Antipsychotics (Olanzapine) Birth Control (Apri, Yaz) PrEP (Truvada, Descovy) Diuretics (Bumex, Demadex) Pain Killers (Naproxen, Voltaren) High blood pressure medication (Amlodipine, Propranolol, Valsartan) Diabetes medication (Metformin, Diabeta) And many more... WHAT IS PLUSHCARE’S PRESCRIPTION POLICY? Our online doctor's can write a refill or initiation prescription on all medications not classified as controlled substances for 90 days. It is important to note that our doctors are highly trained physicians and will defer to their best medical judgement during your appointment CAN I USE MY INSURANCE AND HOW MUCH WILL MY VISIT COST? PlushCare accepts insurance from major insurance providers. Insured patients will pay their typical office visit copay. The average insured patient pays less than $25. We also accept patients without insurance. This is much more affordable than an in-person urgent care or primary care uninsured appointment. CAN MY CHILDREN SEE A PLUSHCARE DOCTOR? Yes. PlushCare has friendly & experienced pediatricians on staff. For more information, you can visit our FAQ page at support.plushcare.com
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