75
good

PNC Mobile Banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 30 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
89%
Android
782 Reports
iOS unitQ Score
iOS User Feedback
11%
iOS
92 Reports
User Feedback
11%
iOS
92 Reports
89%
Android
782 Reports
PNC Mobile Banking - Latest Quality Issues
iOS
Dec 19, 2024
App update
I have not been able to use my iPhone app since the update. Tells me to connect to WiFi or cellular service. Duh! I am connected.
Android
Dec 20, 2024
There is a TON that I can say about PNC business banking. It's definitely not good. It's my opinion that certain business owners get loans instead of a line of credit on a card. Then, the fees are ridiculous for the threshold. The app is ok for the most part but to not be able to wire someone money from a business account is terrible to me.
Android
Dec 20, 2024
I would give a 5 star rating but i don't like the new fees that have been added in the banking system. I mean the bank uses our money on investments, making them money and now you penalize the same people who you barrow from, making more money. Another thing is i was in the low in my checking account with a charge pending that was gonna cause an overdraft. i had a check from work and I tried to do a mobile deposit but it wouldnt let me cause I was in the low causing an overdraft fee, not right
Android
Dec 20, 2024
App is sometimes very slow or times out when signing in
Android
Dec 20, 2024
Since the Dec. 17th update, I have been unable to access PNC Mobile Banking app.
Android
Dec 20, 2024
Is not working
iOS
Dec 20, 2024
Leaving PNC
I've set up auto pay multiple times with the app, as well as customer service. I've submitted multiple forms via email to complete this. Money is in the account for the auto payment. It NEVER WORKS. Month after month I have to make calls to fix this, make a now late payment, and receive assurances that the auto pay is set. Looking forward to completing this personal loan payment and never doing business with PNC again.
iOS
Dec 20, 2024
Zelle
Unlike other banks with PNc I always have my Zelle account gets locked and I have to call to get it unlocked so it's frustrating!
Android
Dec 20, 2024
Experience is generally great but too often I need to call PNC for support
PNC Mobile Banking - Product Description
Check balances & recent transactions – See current account activity for your checking, savings, credit card and loan accounts.

Protect your accounts – Set up Touch ID or Face ID to securely sign on to the app. Or, reset your password quickly and conveniently if you need to.

Send money with Zelle® – Send money simply, to people you know and trust (i) using your
mobile number or email address.

Transfer funds – Transfer funds between eligible PNC accounts and external bank accounts (ii).

Make deposits – Deposit checks quickly and easily with your iOS device (iii).

Pay bills – Add your bills and make one-time or recurring bill payments right from the app.

Manage your cards – View and manage your PNC credit, debit and SmartAccess® cards and make in-store payments with Apple Pay right from the app.

Lock your cards – Easily lock or unlock your PNC debit card or credit card if you misplace it.

Locate PNC – Locate the nearest PNC ATM or branch using our location services, or search by zip code and street address.


If you have Virtual Wallet®, you’ll have access to more tools and insights to help you work toward your financial goals.

See what’s free to spend – Your Scheduled Out subtracts known bills and expenses from your available checking account balance to show you what’s free to spend, which we call your Free Balance. You’ll also see potential Danger DaysSM, which is when your account is at risk of being overdrawn.

Visualize your money – Use Money Bar® to see how much is available to spend with your Free Balance, what you’ve scheduled for bills and how much you’ve set aside for goals.

Know your activity – Use the Calendar to see upcoming paydays and payments, and view a history of your transactions. You can pay bills, schedule bill reminders, track external payments, view potential Danger Days and more.

Track your spending & set budgets – See where you're spending your money with categories like restaurants, gas and more. Then, create budgets to know if you’re staying on track.

Make saving easier – Create savings goals to work toward your goals and keep track of your progress along the way. Set up automatic rules to regularly transfer money to your savings, like once a week or when you receive a paycheck.  Make saving fun using your personalized piggy bank to transfer money to your savings.

With PNC’s Security and Privacy, you can be confident that your personal and financial information will be protected while using our app.

(i) Zelle should only be used to send or receive money with people you know and trust. Before using Zelle to send money, you should confirm the recipient's email address or U.S. mobile phone number. Neither PNC nor Zelle offer a protection program for authorized payments made with Zelle. Zelle is available to almost anyone with a bank account in the U.S. Transactions typically occur in minutes between enrolled users.

If the recipient has not enrolled, the payment will expire after 14 calendar days.
(ii) There are limits to the number of transactions you can make from a savings or money market account per month.
(iii) PNC does not charge a fee for Mobile Banking. However, third party message and data rates may apply. Mobile Deposit is a feature of PNC Mobile Banking.  Use of the Mobile Deposit feature requires a supported camera-equipped device and you must download a PNC mobile banking app.  Eligible PNC Bank account and PNC Bank Online Banking required. Certain other restrictions apply.  See the mobile banking terms and conditions in the PNC Online Banking Service Agreement. Virtual Wallet, PNC SmartAccess and SmartAccess are registered trademarks of The PNC Financial Services Group, Inc. ©2023 The PNC Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
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