63
fair
Posten | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 30 Days
Category: Utilities
30-Day Trend
Android unitQ Score
Android User Feedback
66%
Android
37 Reports
37 Reports
iOS unitQ Score
iOS User Feedback
34%
iOS
19 Reports
19 Reports
User Feedback
34%
iOS
19 Reports
19 Reports
66%
Android
37 Reports
37 Reports
Posten - Latest Quality Issues
Android
Jan 16, 2025
Was told that the package could be picked up about a day after I picked it up after notification by SMS... Nice with an optional pick-up location for packages, but they are not sent there...
Android
Jan 16, 2025
unstable app
Android
Jan 17, 2025
My app is up to date and it's completely different. Received parcel in pakkeboks and I don't have window in app for it. Have no idea how to open hatch
Android
Jan 22, 2025
The function to change delivery does not work. Changed from delivery to the mailbox to instead pick up the package at the delivery location. This is registered in the package history. But the Post Office is still trying to deliver to the mailbox. Which is not possible due to the package size. I am notified that the package will instead be delivered to the delivery location. Which then delays the delivery time. Bug in the app or someone who is unable to understand the customer's wishes? Why not just send the package directly to the delivery location?
Android
Jan 23, 2025
The app is decent, but now I want to avoid using Posten for a while. I sold an item via Finn.no with "Fiks ferdig", and chose "Small" (Up to 5kg and 35 cm x 25 cm x 12 cm). The item I sold has dimensions of 30.5 cm x 13 cm x 5.4 cm - and is well within that. When the sale was completed, something like "make sure to pack the item well" came up. I find a box, which I believe I adjusted to be within the dimensions. Today, 22.01.2025, I receive an invoice for an "underfranked package" of NOK 137. Bad customer service!
Android
Jan 24, 2025
Very poor tracking. Why have you removed the location name from the spring. ????? Is now just a meaningless message that the package is being prepared for further transport. But the location is missing. Selecting a favorite pickup location also fails at my address
iOS
Jan 24, 2025
Linn
EVERY TIME! I'm going to send a letter and buy stamps digitally, I get a message that something is wrong, but the money is deducted from Vipps anyway. So then I do it again and everything works just fine. If stamps are supposed to cost 50 kroner each, it's starting to get a bit expensive
Android
Jan 24, 2025
You are using a phone number I don't want/have not given you = it gets confusing - and this gets too troublesome and things don't work as expected. This delivery method was probably "invented" by someone who has been sitting alone in the boys' room for too long, and lost the ability to social communication - which is very important in a delivery and trading context - this group of young males who have spent far too much time alone in front of a screen, without social response "in real time" don't understand that.....
Android
Jan 29, 2025
I use the Posten app regularly and really appreciate its functionality. However, there is one recurring problem: - I have set the language to Norwegian Bokmål in the settings, but after each update of the app, the language is automatically switched back to English. This is frustrating, as I have to change it manually every time. It seems that the language setting is not "saved" across updates. Please fix this so that the app remembers my language choice permanently. Thank you.
Posten - Product Description
The Posten app makes it easy to track, order home delivery and pick up your packages. You can also send packages in the app, and pick up packages in pakkeboks. When you register with your phone number and e-mail we’ll find your packages automatically. You can also add packages manually. We’ll send you updates about the packages, and tell you when and where to pick it up. The app is built around customer feedback, and we update the app continuously. If you’ve got suggestions for improvements or find errors in the app, you can contact us through the feedback function. In the Posten app you can: - Track packages - Send packages - Order home delivery - Pick up from pakkeboks - Easy access to pick up codes - Avoid long lines by seeing traffic at the pick up place - Get notifications on packages on its way to you - View opening hours for the pick up place
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