39
poor
Postmates - Food Delivery | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-10 Points Past 30 Days
Category: Food & Drink
30-Day Trend
Android unitQ Score
Android User Feedback
71%
Android
108 Reports
108 Reports
iOS unitQ Score
iOS User Feedback
29%
iOS
45 Reports
45 Reports
User Feedback
29%
iOS
45 Reports
45 Reports
71%
Android
108 Reports
108 Reports
Postmates - Food Delivery - Latest Quality Issues
Android
Dec 18, 2024
It works, but the Orders button in Profile no longer works on Android. You tap it and nothing happens. The only way to reach past orders is to enter Carts then tap the small Orders button at the top right. Pixel 7 Pro, latest version of Android.
Android
Dec 19, 2024
Orders button in non functional after update
Android
Dec 20, 2024
There is a problem everytime I use this awful app. Then when the app screws up I get charged and don't get my food. Don't use this garbage app.
iOS
Dec 20, 2024
Predatory Policy and Unfair Cancellation
I had used this app for years to order food. its just an average food delivery app which adds ridiculous fees to your order and scalps from restaurants, nothing out if the ordinary. However, I recently made an order which was automatically selecting a pickup to a location across town, when there was a location less than .5 miles from me. I noticed immediately after placing the order where the map was displayed showing that I had made an error. I proceed to cancel the order, less than 10 seconds after noticing this mistake. Postmates is charging me the full price of the meal, and Will not issue any refund. I type this as I delete the app permanently and walk to the physical location of the restaurant. I will continue to advocate against this app to everyone I know moving forward in every given opportunity to ensure that the company loses more money than my $17.61 refund. "Thank you for your understanding" :)
iOS
Dec 20, 2024
Charge my card extra money
Place the grocery order and did everything I was supposed to and after the end of the order they charge my card extra $32 and some change and now they won't return my call or text
iOS
Dec 21, 2024
Bad customer service
Ive used this app for a very long time and have had a few times when I received an order that was wrong. Well apparently i violated a return policy and they wouldn't give me a refund when i received something i didn't order. Shouldnt have to pay for food when they messed up your order especially if its something you dont like
Android
Dec 21, 2024
very slow
Android
Dec 22, 2024
Thought I liked this app. When you get smart, competent drivers, this app is a 4/5. But when they get your orders wrong, you just have to accept it, there is no option to decline or refuse the order, or an individual item. When you actually find how to request help, it takes forever and isn't very helpful.
Android
Dec 23, 2024
My order was delivered to a other home. Picture was of someone else's door. I want my money back. I don't want to pat for someone else's dinner, or the delivery person's dinner.
Postmates - Food Delivery - Product Description
Delivery from your favorite restaurants, grocery stores, and more! 24/7, 365 days a year. Postmates gets you what you want, when you want it. FIND YOUR FAVORITE RESTAURANTS Browse nearby restaurants. Choose from a variety of selections to order: Pizza. Burritos. Burgers. Sushi. Chinese food. Skip the line and reservations. Order your food from any menu and add it to your cart with a few taps. Or, schedule your food order in advance for a delivery person to pick it up later. Your choice! GROCERY, CONVENIENCE, RETAIL AND MORE From your local favorite grocery store, liquor shops to the big beauty brands. Just Postmates it, and get them delivered in about an hour. REAL-TIME ORDER TRACKING Track your food order on a map as it heads your way. See the estimated delivery time to your address. Get notified when your order arrives. EASY PICKUP or NON-CONTACT DELIVERY You can order food ahead for Pickup instead of just ordering delivery. Select Pickup, add food items to your cart and go to the restaurant to get your food. Or, choose the new no-contact delivery option and go non-contact and have deliveries left at the door. PROMOTIONAL TERMS $10 off your next order terms and conditions: Up to $10 off your next order. Offer valid when you download and log in the new Postmates app only. Tax & fees still apply. Store and offer availability based on user location. Limit 1 use per customer. Offer is not sharable or transferable. Offer only valid for 14 days from log in to the new Postmates app. Exclusions may apply. Offer cannot be redeemed for cash or like exchanges. Postmates reserves the right to modify or terminate this offer at any time without notice.
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