33
poor
Postmates - Food Delivery | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 30 Days
Category: Food & Drink
30-Day Trend
Android unitQ Score
Android User Feedback
55%
Android
54 Reports
54 Reports
iOS unitQ Score
iOS User Feedback
45%
iOS
45 Reports
45 Reports
User Feedback
45%
iOS
45 Reports
45 Reports
55%
Android
54 Reports
54 Reports
Postmates - Food Delivery - Latest Quality Issues
iOS
Mar 28, 2025
No consequences for deceitful drivers
When you pay for priority a lot of drivers will pickup other delivery jobs on other apps. Postmates does NOTHING to prevent this and does not reimburse its users when drivers violate this agreement. I ordered a sandwich with priority delivery. Was an HOUR LATE. Mf picked up my sandwich went to a random persons house and then went to the airport. That driver had the nerve to tell me it was “an error in the app” 😐
iOS
Mar 30, 2025
never helpful
delivery is always late and they never have a resolution.
Android
Mar 30, 2025
I understand that there are people out there that exploit food delivery apps but my orders are genuinely wrong 30% of the time, and for the amount I'm paying to get food delivered I think I should be able to get a refund when I VERY CLEARLY receive SOMEONE ELSE'S ORDER with SOMEONE ELSE'S NAME CLEARLY ON IT. Postmates used to be good about refunding me for missing pieces of my various orders but I guess I've been labeled a problem customer because now I have to use a PIN.
iOS
Mar 31, 2025
Money
So expensive
Android
Mar 31, 2025
app ux is dumb; the help and x button on tracking menu is covered by native phone status bar. feels like just an attempt to reduce help use.
Android
Mar 31, 2025
customer service is horrible and the app won't let you edit tips
iOS
Apr 1, 2025
Terrible customer service
Terrible app, difficult to navigate, difficult to find help, and when you do, find somebody to talk to they're never helpful and rude. They cut off chats when there's a difficult issue rather than talk to the conversation through. Tried to remain remaining professional with three chat representatives in a row and each of them just ended the chat rather than actually address the issue. I'll never use this app again.
iOS
Apr 1, 2025
Refund
It asked me for id 5 times and charged me 5 times.
Android
Apr 1, 2025
I'm really tired of paying for food that never arrived and the carrier telling me to cancel and me getting charged because they can't get on base I've been using this app for a while and I'm really I'm getting tired of this so if anybody else is having the same problem do the same thing as me just give them a bad review
Postmates - Food Delivery - Product Description
Delivery from your favorite restaurants, grocery stores, and more! 24/7, 365 days a year. Postmates gets you what you want, when you want it. FIND YOUR FAVORITE RESTAURANTS Browse nearby restaurants. Choose from a variety of selections to order: Pizza. Burritos. Burgers. Sushi. Chinese food. Skip the line and reservations. Order your food from any menu and add it to your cart with a few taps. Or, schedule your food order in advance for a delivery person to pick it up later. Your choice! GROCERY, CONVENIENCE, RETAIL AND MORE From your local favorite grocery store, liquor shops to the big beauty brands. Just Postmates it, and get them delivered in about an hour. REAL-TIME ORDER TRACKING Track your food order on a map as it heads your way. See the estimated delivery time to your address. Get notified when your order arrives. EASY PICKUP or NON-CONTACT DELIVERY You can order food ahead for Pickup instead of just ordering delivery. Select Pickup, add food items to your cart and go to the restaurant to get your food. Or, choose the new no-contact delivery option and go non-contact and have deliveries left at the door. PROMOTIONAL TERMS $10 off your next order terms and conditions: Up to $10 off your next order. Offer valid when you download and log in the new Postmates app only. Tax & fees still apply. Store and offer availability based on user location. Limit 1 use per customer. Offer is not sharable or transferable. Offer only valid for 14 days from log in to the new Postmates app. Exclusions may apply. Offer cannot be redeemed for cash or like exchanges. Postmates reserves the right to modify or terminate this offer at any time without notice.
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