Quality degradation at Preply: Learning 50+ languages  
Users report higher volume of Quality Issues than usual
65
fair

Preply: Learning 50+ languages | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-18 Points Past 30 Days
Category: Education
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30-Day Trend
 
Poor
 
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Epic
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Android unitQ Score
Android User Feedback
48%
Android
168 Reports
iOS unitQ Score
iOS User Feedback
52%
iOS
179 Reports
User Feedback
52%
iOS
179 Reports
48%
Android
168 Reports
Preply: Learning 50+ languages - Latest Quality Issues
iOS
Dec 19, 2024
Unauthorized charges, lack of clear communication and inadequate support
I had a terrible experience with this app. I subscribed to a plan with automatic payments because was mandatory, upon renewal the email confirmation clearly stated the subscription costs. However, I was charged an amount that does not match what was communicated. Money was withdrawn from my account without my explicit authorization or consent, which is completely unacceptable. When I raised the issue, the support team told me I was right and they were sorry, as if it wasn't their responsibility to inform me about increase in processing fees, and offered me a free lesson with a different tutor—something I explicitly said I didn't want. To make matters worse, the first trial lesson is always free, so this “offer” felt dismissive and irrelevant to the problem. The lack of clear communication, the unauthorized charges, and the inadequate response from support show a complete disregard for transparency and customer satisfaction. I would not recommend this app to anyone until they address these issues and demonstrate that they value their users.
Android
Dec 20, 2024
In your personal account, you can see the lessons you have completed, planned, and the balance. But if you didn't have time to deliver a lesson from your subscription on time, it simply disappears — the developers don't display this information so that you don't worry that you paid money and the lesson burned out. If I paid for X lessons, I want to fully see where they went, even if I didn't have time to take them. There is no need to hide this information from users.
Android
Dec 20, 2024
Super bad experience with the company the stupid platform never works and they never help the teachers out they only care about them and getting their money. They keep the students money if they dont use it in 1 month and the stupid agents never help and when I ask for a supervisor they always lie and act like they never have one. I dont recommend this school to student nor teachers!
iOS
Dec 20, 2024
Can steal your money be careful!
After the first trial class, they made you to do the subscription and that's the only way you can book future classes. If you wanna go for a vacation and stop the classes, you have to not only cancel the classes, but also cancel the subscription. Otherwise they gonna deduct all those subscription money at full amount from your bank account, even though non-service was provided, and they refused to refund or credit(you have to contact them and use the unscheduled classes within a month, otherwise they will just simply expired ). Be careful.
Android
Dec 20, 2024
This application freezes a lot. My friends and I tried many times to create a teacher account but we couldn't. When we press on sign up as a tutor its returns back
Android
Dec 21, 2024
No support. Many technical issues
Android
Dec 22, 2024
I often collect more money for no reason, and the teacher makes an appointment to continue to collect money in absence, and it has been used for almost a year, and I am fed up. Go to other platforms. I want to report to the customer service that the platform experience contact customer service is extremely unfriendly, and many times it is a robot to respond, and you complain about the air. I tried my best to finally contact a real person to respond, but unfortunately I couldn't find a plan
Android
Dec 22, 2024
No camera works green image
Android
Dec 22, 2024
Hello, when we send photos to the teacher after the update in the application, the other party and the sending party cannot see the photos, can you solve the problem, my photo communication with my teacher was cut off please(:
Preply: Learning 50+ languages - Product Description
Ready to learn languages? Preply is a language app where you learn real skills by taking private lessons with online tutors.

EXCLUSIVE IN THE APP - Get 20% Off  on Your First Lesson! 
Use code APP20.

• Start by choosing an online tutor you’ll enjoy learning from. 
Preply has thousands of native speakers and expert language tutors, ready to teach adults and kids at every level from beginner to advanced. 

• Narrow your search by setting your budget and availability. 
Preply makes online tutoring affordable by allowing tutors to set their own prices. Because our tutors live all over the world, you’ll find a tutor who can teach language lessons anytime you want to learn. 

• Get to know your top matches by watching short video introductions, reading tutor profile information and checking student reviews. 
You can also message tutors online through the app before you book your first lesson.

• After you find a tutor you like, book a trial lesson and get ready to learn! 
We recommend taking a placement test to check your level, or at least sending your tutor a quick message about what you want to study in your language classes. 

• Take your lesson anywhere via video call in the app or Preply website. 
During your lesson, think about whether this tutor can help you reach your long term goals. If you don’t love your tutor, we’ll give you a lesson with another tutor free or your money back, no questions asked!

If you like your tutor, buy more lessons to continue learning with them. If you need to switch tutors, you can easily transfer your paid credits at any time.

Want to learn English online? Preply has activities and materials for you to use inside and outside of your lessons. Choose a popular course like Business English, Speaking practice, Life abroad, Test preparation, or Kids’ English, and get fun activities to do as homework. Or study vocabulary on the go with bite-sized practice exercises.

Today is the perfect day to start learning languages! Download the Preply app and prepare to speak confidently.

If you're a Preply tutor, you can use the Preply app to message students and manage your schedule on the go. To access all features for tutors, please visit Preply.com using your web browser.
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