Quality degradation at Preply: Learning 50+ languages  
Users report higher volume of Quality Issues than usual
77
good

Preply: Learning 50+ languages | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-8 Points Past 7 Days
Category: Education
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
39%
Android
257 Reports
iOS unitQ Score
iOS User Feedback
61%
iOS
405 Reports
User Feedback
61%
iOS
405 Reports
39%
Android
257 Reports
Preply: Learning 50+ languages - Latest Quality Issues
iOS
Nov 16, 2024
Subscription fees/UX
The price that you see next to the tutor is not the one that you are charged…. app charges additional fees without upfront info or the reason for Functionality/UX is a disaster - for resubscription you need special instruction, you can't rate the app, contact only with bot… Here is the answer from Preply - that does not give answer to my concerns - no comments: "Thank you for voicing your concern. At Preply, we value transparancy and make sure to include all accompanying fees at checkout and in our terms. Your feedback is important to us and will be considered for future improvements. Please feel free to contact us via live chat for prompt assistance with any issues. Your satisfaction is our priority!"
Android
Nov 17, 2024
Customer CS system is very poor.
iOS
Nov 17, 2024
Stripped-down content on iPad
The Preply app does not have a screen sharing feature, and the browser version does have this feature
Android
Nov 17, 2024
Not helpful
Android
Nov 17, 2024
Very poor service very low quality I made so many mistakes in the first account, I fixed those mistakes again and again. Because the learners are less, if you wanted to do this, you would have told us in the first attempt, when you have done so much, then why did you not approve the account? I suggest all users to boycott them because they are humiliating people like this and I have also received complaints from many students that they cut classes short and take money.
iOS
Nov 18, 2024
Constant emails
I love the app and my tutors are great, but why can't I turn off those pesky email notifications? I write down my lessons in the calendar. I don't need reminder emails all the time.
Android
Nov 18, 2024
Their payment and subscription system is utter chaos. I don't recommend this app at all
iOS
Nov 18, 2024
Worst Customer Service
Amazing teacher, but unfortunately Preply has the worst customer service I have ever experienced with them literally just lying about the payments.
Android
Nov 18, 2024
Worst experience of my life, booked an English tutoring class but the tutor always rescheduled the class and when asked to return money, said no and there was absolutely no help from the app. Be aware of this (scam).
Preply: Learning 50+ languages - Product Description
Ready to learn languages? Preply is a language app where you learn real skills by taking private lessons with online tutors.

EXCLUSIVE IN THE APP - Get 20% Off  on Your First Lesson! 
Use code APP20.

• Start by choosing an online tutor you’ll enjoy learning from. 
Preply has thousands of native speakers and expert language tutors, ready to teach adults and kids at every level from beginner to advanced. 

• Narrow your search by setting your budget and availability. 
Preply makes online tutoring affordable by allowing tutors to set their own prices. Because our tutors live all over the world, you’ll find a tutor who can teach language lessons anytime you want to learn. 

• Get to know your top matches by watching short video introductions, reading tutor profile information and checking student reviews. 
You can also message tutors online through the app before you book your first lesson.

• After you find a tutor you like, book a trial lesson and get ready to learn! 
We recommend taking a placement test to check your level, or at least sending your tutor a quick message about what you want to study in your language classes. 

• Take your lesson anywhere via video call in the app or Preply website. 
During your lesson, think about whether this tutor can help you reach your long term goals. If you don’t love your tutor, we’ll give you a lesson with another tutor free or your money back, no questions asked!

If you like your tutor, buy more lessons to continue learning with them. If you need to switch tutors, you can easily transfer your paid credits at any time.

Want to learn English online? Preply has activities and materials for you to use inside and outside of your lessons. Choose a popular course like Business English, Speaking practice, Life abroad, Test preparation, or Kids’ English, and get fun activities to do as homework. Or study vocabulary on the go with bite-sized practice exercises.

Today is the perfect day to start learning languages! Download the Preply app and prepare to speak confidently.

If you're a Preply tutor, you can use the Preply app to message students and manage your schedule on the go. To access all features for tutors, please visit Preply.com using your web browser.
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