57
fair
Priority Pass™ | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
70%
Android
188 Reports
188 Reports
iOS unitQ Score
iOS User Feedback
30%
iOS
81 Reports
81 Reports
User Feedback
30%
iOS
81 Reports
81 Reports
70%
Android
188 Reports
188 Reports
Priority Pass™ - Latest Quality Issues
iOS
Jan 27, 2025
Aruba vip not so helpful
So in Aruba and my friend had not made it to airport. I said one until she made it to airport. Once she made it, she was unable to be admitted. Horrible customer service!
Android
Jan 28, 2025
I'm having trouble because my digital membership card isn't displayed.
Android
Jan 28, 2025
Does not work
Android
Jan 28, 2025
Barcodes are not displayed. Minimum functionality is not available.
Android
Jan 29, 2025
I could not edit the billing details. The information such as card type and number is not being registered. Tried a few times!
Android
Jan 29, 2025
It's simply not possible to register the card. I tried through the app and the website, but it keeps giving me a message that "the card's expiration date is mandatory" even though the date is there. Waste of time...
Android
Jan 29, 2025
I can't log in. I went to the registration page and did everything they asked, but they charged me $1.00 on my card, and I can't access the app. And the worst part is that there's no place to talk to someone to solve the problem. I spent 3 hours at the airport in Vitória/ES without being able to enter the VIP lounge because the app didn't work. I'm outraged. And I haven't received a refund on my dollar card, which they charged for verification. 😡
Android
Jan 29, 2025
I can't renew my Elo Diners Nanquin card in the app, I filled in all the data correctly, however, the application does not save returning an error message "The card expiration date is mandatory"; this with the filled gap 12 2032, there is no possibility of contact by and more, I have four accesses to VIP lounges and I cannot use them due to a failure in the Priority pass app.
Android
Jan 30, 2025
Very bad communication, clarity with the user in the app is horrible
Priority Pass™ - Product Description
Priority Pass™ is the world's largest independent airport lounge access program, providing members with quick and easy access to 1300+ airport lounges and other experiences worldwide. Activate your account for free with the Priority Pass App in just 2 easy steps, so you can benefit from a host of additional features to make your airport experience more rewarding. • Start your trip early by searching and accessing 1300+ airport lounges and other experiences worldwide • Activate your account to save with 800 discounts and upgrades from around the globe across a range of airport experiences, including retail, dining and spas. For example, you could save 20% on a gym pass at Baltimore Airport, or 10% at Michael Kors at Washington Dulles International Airport. • Find your way around - try out new indoor airport maps functionality, available at 10 major airports. • Stay up to date - create an account to check your current membership entitlement and visit history or leave a lounge review.
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