69
fair

Progressive | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
75%
Android
656 Reports
iOS unitQ Score
iOS User Feedback
25%
iOS
221 Reports
User Feedback
25%
iOS
221 Reports
75%
Android
656 Reports
Progressive - Latest Quality Issues
iOS
Nov 17, 2024
They don't help you at all
Literally the calls have been for me to solve things like remove liability or help with the car that hit me, they don't help you at all, they are Latinos like me who are so inefficient that they even make me feel discriminated against. They make you wait to leave the call when you ask for a supervisor to help you. Regrettable, I feel cheated.
Android
Nov 18, 2024
Odd updates. My cost fluctuates.
Android
Nov 18, 2024
first time being with progressive, and last time being with progressive. I bought 6 months of insurance with them, and I've been with them for less than 2 months, and within that time frame, they've given me 2 additional bills, one of them being a late fee, even though I had mailed it in several days before the due date, but because of how their policy is written, even though I had sent it in several days before the due date, they had received it after the due date hit me with a late fee.
Android
Nov 18, 2024
Runs while I am at work, and says that I use my phone while I am driving.
Android
Nov 19, 2024
your app never seems to be working
Android
Nov 19, 2024
doesn't work properly
Android
Nov 19, 2024
Not Very Confident. Very Erratic.
Android
Nov 20, 2024
Just been using it for a month. The app might be good but please don't get snapshot. A trip gets added on snapshot even if you are in an Uber. Sucks battery like crazy.. DONT get snapshot
Android
Nov 20, 2024
Terrible, app does not pick up my Bluetooth when driving, keeps dinging me for calls..but ALL MY CALLS are hands free via bluetooth..app also can only be accessed half the time..common to get notification that it is "temporarily unavailable"... Customer service could not help. Very frustrating.
Progressive - Product Description
Easy access to your insurance, whenever and wherever you need it.

Here are some things you can do with the Progressive App*: 
• View coverages, discounts, ID cards, documents, and policy details.
• Report and add photos to a claim.
• Pay your bill by credit card, debit card, checking account, or PayPal.
• View your billing history and upcoming payment schedule.
• See your progress in Snapshot®.
• Quote or make a policy change.
• Request roadside assistance, exactly when you need it most.
• Take and submit photos of documents that we've requested from you.
• Get in touch with your agent and claims rep.
• Start an auto insurance quote—and then buy online.

*Availability of some features may vary by state and policy type

CA Notice at Collection: https://www.progressive.com/privacy/privacy-data-request/
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