60
fair
Providence | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-19 Points Past 7 Days
Category: Medical
30-Day Trend
Android unitQ Score
Android User Feedback
70%
Android
46 Reports
46 Reports
iOS unitQ Score
iOS User Feedback
30%
iOS
20 Reports
20 Reports
User Feedback
30%
iOS
20 Reports
20 Reports
70%
Android
46 Reports
46 Reports
Providence - Latest Quality Issues
iOS
Nov 10, 2024
Slow
Very slow
iOS
Nov 11, 2024
A bit fragmented
I like having access to my doctor, provider, directory, health, history, appointments, etc. all in one place, but I do find that I have to search around the site to find the item I need, so the layout of the site is a bit confusing. For example, I got an email saying I have a message from my provider. I log into the app to find the message, and the first screen that comes up doesn't have the message inbox as an option. Maybe this is purposeful, but I have experienced better site layouts.
Android
Nov 13, 2024
I havnt been able to login for months now. It was decent when it worked.
Android
Nov 13, 2024
This app is too complicated for my ability. I am 91 years old, and not totally tech savvy.
iOS
Nov 14, 2024
This is awful.
Pick anything, it's bad. Just want to see my appointments. And I keep getting frozen on a page.
iOS
Nov 15, 2024
Bricked my iPad
Wanted to like this app, but it locked up with “do you love this app” overlay screen which refused to accept any touches for yes or no and then proceeded to brick the entire tablet which is now locked with no way to login or do anything anything. Sorry I'm now sitting here with a useless $700 iPad thanks to this app.
Android
Nov 16, 2024
Immediately had an error after I first installed this app and tried to use it. At the login screen I got this error message, "We could not load your page because of a connection timeout try again later", so I couldn't even get past the login screen. I'll keep using the original MyChart app as I don't need another level of frustration.
Android
Nov 16, 2024
I have downloaded and uninstalled this app twice. I have never been able to log in. As soon as I hit the log in button it tells me it timed out and couldn't log me in. And there is no tech support on providences web page that I could find.
Android
Nov 20, 2024
I can't review my test results. It keeps kicking me out saying there's an error with the app.
Providence - Product Description
Providence’s mobile app is your personalized connection to the great care and services Providence caregivers are known for. ULTIMATE CONVENIENCE • Check your symptoms • Get care easily with your smartphone – including telehealth and virtual visits – from wherever you choose FAST ACCESS TO CARE • Locate nearby Urgent and ExpressCare clinics • Make same-day appointments for common conditions that need prompt attention • See wait times and get in line • Begin the check-in process from home EASY COMMUNICATION • Message your provider • View important health reminders • See your upcoming appointments SECURE INFORMATION • View lab and test results • See and share your MyChart medical records • View and pay medical bills • Have your allergies and medications all in one place It’s all possible with our Providence app, your personalized connection to great care. Because when it comes to your health, we’re with you, wherever you are. When enrolled in self tracking programs, the MyChart section of our app integrates with HealthKit, including data from the Apple Health App. Covenant Health and Grace Clinic have proudly served West Texas and eastern New Mexico for more than 100 years. As members of the Providence family, a non-profit health care system serving communities throughout the western U.S., we are committed to enhancing the health of the people of the South Plains
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