80
good

Providence | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
13 Points Past 30 Days
Category: Medical
Work at PROVIDENCE HEALTH & SERVICES - WASHINGTON? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at PROVIDENCE HEALTH & SERVICES - WASHINGTON? Unlock additional insights
Android unitQ Score
Android User Feedback
67%
Android
51 Reports
iOS unitQ Score
iOS User Feedback
33%
iOS
25 Reports
User Feedback
33%
iOS
25 Reports
67%
Android
51 Reports
Providence - Latest Quality Issues
Android
Mar 11, 2025
most of the required information at my fingertips ability to communicate directly with my provider. "all good things."
iOS
Mar 14, 2025
Most of the time not working
Most of the time not working …
iOS
Mar 15, 2025
Security concerns
Everything has gone very well with this app except this morning I received a note notification stating that I may be subject to a quote replay attack“. I rebooted my iPad and downloaded the app so we'll see if that addresses the issue.
Android
Mar 18, 2025
Too hard and convoluted to simply sign in to get to my chart. I tried to delete the APP and d go back to using the old method of accessing MY CHART. I DO NOT WANT TO USE APP
iOS
Mar 20, 2025
Needs a few changes
I really like the app, but the pages show up really small on my ipad - about 20% of the page on the website. And, it is extremely hard to print pages from the app.
Android
Mar 21, 2025
Liked it at first because the biometric sign in was helpful, has pictures of the providers, and visually was appealing. However, quickly realized it always just takes you to mychart for everything anyway! So what's the point? The REAL issue though, was during a virtual appt. Used this app and I couldn't use my microphone. Tried everything. Nearly lost my appt due to this. Finally signed out, went to MyChart app and it worked just fine. Incredibly frustrating for me & the provider. Deleting now.
Android
Mar 21, 2025
multiple locations are not linked, no way see data from different locations or providers
iOS
Mar 24, 2025
I’m too old for this sht
Half the time I login it takes me to a blank error page. All I want to do is message with my care team. Seems simple enough.
iOS
Mar 25, 2025
Zero App Support
App usually is fine. But while the hide password icon appears to work, for some reason, the actual hide password function does not. So, I go to the App Store app to contact Providence/App Support, it simply links/deadends into their website with zero app support options. I guess I can wait to pay my bill, and now have to waste doctor's staff time for whatever reports I should've just printed out myself.
Providence - Product Description
Providence’s mobile app is your personalized connection to the great care and services Providence caregivers are known for.

ULTIMATE CONVENIENCE
  • Check your symptoms
  • Get care easily with your smartphone – including telehealth and virtual visits – from wherever you choose

FAST ACCESS TO CARE
  • Locate nearby Urgent and ExpressCare clinics
  • Make same-day appointments for common conditions that need prompt attention
  • See wait times and get in line
  • Begin the check-in process from home

EASY COMMUNICATION
  • Message your provider
  • View important health reminders
  • See your upcoming appointments

SECURE INFORMATION
  • View lab and test results
  • See and share your MyChart medical records
  • View and pay medical bills
  • Have your allergies and medications all in one place

It’s all possible with our Providence app, your personalized connection to great care. Because when it comes to your health, we’re with you, wherever you are.

When enrolled in self tracking programs, the MyChart section of our app integrates with HealthKit, including data from the Apple Health App.

Covenant Health and Grace Clinic have proudly served West Texas and eastern New Mexico for more than 100 years. As members of the Providence family, a non-profit health care system serving communities throughout the western U.S., we are committed to enhancing the health of the people of the South Plains
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners