33
poor
Public Storage | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
6 Points Past 30 Days
Category: Business
30-Day Trend
Android unitQ Score
Android User Feedback
81%
Android
105 Reports
105 Reports
iOS unitQ Score
iOS User Feedback
19%
iOS
24 Reports
24 Reports
User Feedback
19%
iOS
24 Reports
24 Reports
81%
Android
105 Reports
105 Reports
Public Storage - Latest Quality Issues
Android
Dec 16, 2024
My phone can't connect to apps ...what happened to this app.. garbage the apps..
Android
Dec 18, 2024
I "reserved a first floor unit" I have "confirmation", I spoke with someone this morning, I tried to pay for the unit and I get message "it's gone!" This is some "pissy excuse for PS employees. I also tried calling several times, nobody answered, I tried paying but site said my info is wrong! It is not wrong! I "must have a first floor unit, I must because I am disabled and I have no help. One box I have is over 100 lbs. I'm not supposed to lift 30 lbs.
Android
Dec 21, 2024
Went to sign in and sign in failed. I hate incompetence! So many 1 star reviews. And apparently the app did work pretty good at one time. Oh well, if it ain't broke you're not trying hard enough!
Android
Dec 22, 2024
App doesn't work. Couldn't login to access my storage unit
Android
Dec 22, 2024
Unable to reset password and access the spp. The app doesn't work
Android
Dec 22, 2024
Have not been to my storage unit for a while now. Went this morning and could not sign into the app. Tried clearing cache still not able to log in. Uninstalled and reinstalled app. Nope, still not able to log in. Returned home to find my gate code. Finally able to enter storage complex. This is the first issue I've had with logging into the app. Although, I've had many issue with not being able to open the gate with the app. For the prices we pay for the storage bays the app should work...
Android
Dec 22, 2024
The app will not allow me to change password. It asks for information the does nothing.
Android
Dec 22, 2024
The phone app is not working. I've uninstalled and reinstalled the app and can't log in. This is terrible.
Android
Dec 22, 2024
App was working just fine, until it didn't. Won't even let me sign in....
Public Storage - Product Description
We take the stress out of storage. Now we've made your self-storage experience even easier. With the free Public Storage app, you have everything you need for contactless storage in the palm of your hands: gate access, bill pay, account management, customer support and more! OPEN GATES & DOORS: Breeze right past the keypads at virtually every location. Just tap your phone and go. Once you’re within range of a gate, door or elevator, you gain access to your self-storage space with a touch. So every visit to your Public Storage unit is speedier. PAY YOUR BILL: Make monthly payments in a snap. Pay your bill or activate AutoPay with one tap for easy, contactless payments. Get notified when rent is due so you’re always on time and freed from late fees. KEEP YOUR ACCOUNT IN CHECK: Manage one or multiple accounts and storage units, all in one place. Update your payment preferences and other settings without a call to customer service or visit to your local Public Storage facility. TALK TO THE SUPPORT TEAM: Get the help you need, right when you need it. Find answers to critical questions. Call for instant support from our friendly customer service team. Drop us a quick note for important, but less timely storage needs. ABOUT PUBLIC STORAGE: Since opening our first self-storage location in 1972, we’ve grown to become the largest owner and operator of storage facilities in the world. With thousands of locations across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we have the space you need right in your neighborhood. With complete storage solutions of all sizes, there’s always a storage unit near you that lets you make extra space in your garage or basement, store your car or RV and find a temporary place for your furniture. Plus, flexible month-to-month contracts mean you can adjust your storage space to your short-term or long-term needs.
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