Quality degradation at Public Storage  
Users report higher volume of Quality Issues than usual
36
poor

Public Storage | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-8 Points Past 30 Days
Category: Business
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
80%
Android
55 Reports
iOS unitQ Score
iOS User Feedback
20%
iOS
14 Reports
User Feedback
20%
iOS
14 Reports
80%
Android
55 Reports
Public Storage - Latest Quality Issues
Android
Mar 30, 2025
public storage fails on all marks. they have your items, threatened to auction often, after 1 day late and in hospital
Android
Mar 30, 2025
bad luck can't get call back, lock out paided up and no one to help. The auto system is taken over everywhere and no help.
iOS
Mar 30, 2025
Can’t access the app
I have deleted and re downloaded the app 5 times and it will not go past the location setup. I have updated my phone and everything and it will not allow me to access the app at all.
iOS
Mar 31, 2025
Terrible
This app is terrible. It never connects to the local doors, it constantly restarts, it tells you it's connected and when you press unlock it goes back to the home screen. Might be the worst app I've ever used. Frustrating
iOS
Mar 31, 2025
Raising rate and annoying partner ads
Rates raising every 3 months. Annoying adds from partners at checkout. There needs to be a way to disable these. I do not want to see them when I make a payment. I'm only doing business with you and not your paid partners. App never opens the gate either.
Android
Apr 1, 2025
apk no working
Android
Apr 1, 2025
No one was in the office in the morning or afternoon on 3/31. Could not use your App to open the elevator door and could not open it using my access code following your instructions at the elevator. Called your office phone number and no one answered the phone or called me back. Wastes 1.5 hours in the morning and 1 hour in the afternoon on 3/31. Horrible!
Android
Apr 2, 2025
the app will not allow credit or debit card information to be used. it's only allowing bank information to be entered. so why not take the credit/debit card feature off altogether?
Android
Apr 2, 2025
I haven't been able to access the app for weeks. You scam hundreds of millions of dollars from people but can't have a working app or more than 3 carts in a building with 1000+ units in it?
Public Storage - Product Description
We take the stress out of storage. Now we've made your self-storage experience even easier. With the free Public Storage app, you have everything you need for contactless storage in the palm of your hands: gate access, bill pay, account management, customer support and more!

OPEN GATES & DOORS:
Breeze right past the keypads at virtually every location. Just tap your phone and go. Once you’re within range of a gate, door or elevator, you gain access to your self-storage space with a touch. So every visit to your Public Storage unit is speedier.

PAY YOUR BILL:
Make monthly payments in a snap. Pay your bill or activate AutoPay with one tap for easy, contactless payments. Get notified when rent is due so you’re always on time and freed from late fees.

KEEP YOUR ACCOUNT IN CHECK:
Manage one or multiple accounts and storage units, all in one place. Update your payment preferences and other settings without a call to customer service or visit to your local Public Storage facility.

TALK TO THE SUPPORT TEAM:
Get the help you need, right when you need it. Find answers to critical questions. Call for instant support from our friendly customer service team. Drop us a quick note for important, but less timely storage needs.

ABOUT PUBLIC STORAGE:
Since opening our first self-storage location in 1972, we’ve grown to become the largest owner and operator of storage facilities in the world. With thousands of locations across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we have the space you need right in your neighborhood. 
With complete storage solutions of all sizes, there’s always a storage unit near you that lets you make extra space in your garage or basement, store your car or RV and find a temporary place for your furniture. Plus, flexible month-to-month contracts mean you can adjust your storage space to your short-term or long-term needs.
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