32
poor
Public Storage | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
10 Points Past 7 Days
Category: Business
30-Day Trend
Android unitQ Score
Android User Feedback
84%
Android
66 Reports
66 Reports
iOS unitQ Score
iOS User Feedback
16%
iOS
13 Reports
13 Reports
User Feedback
16%
iOS
13 Reports
13 Reports
84%
Android
66 Reports
66 Reports
Public Storage - Latest Quality Issues
Android
Nov 11, 2024
This app is bs its still telling me payment is due immediately when i payed on 11/06/2024 then due to it saying that i made a second payment on 11/08/2024 by mastake from it still saying payment due ... Even when i first rented my unit i was over charged called the number to dispute the extra charges and was told i would recieve reimbersement in the mail and nothing came so yea app is bs and people are bs
Android
Nov 12, 2024
Updated to new rev. 2.05, and now my phone informs me that something called "Beacon Radar" is running in the background. What is that? It's part of new update, apparently. I didn't ask for that. There's no way to turn it off! Running in the background means it's draining my battery. Can I go back to previous version? Or should I delete entire Public Storage app and just reload when I need it once or twice a year?
Android
Nov 12, 2024
Three people who work there took $200.00 because they wanted to collect $4,000.00 and supposedly the system on the computer failed and they stole the money. One of them took my cell phone, entered the business app and wrote a good review for me, when it is false.
Android
Nov 13, 2024
A. Online representatives/agents that are lacking in communication skills but ARE snarky and officious. B. A general manager, Corey Suyematsu, that deems doing his job a 'courtesy' to anyone unlucky enough to have rented a storage space. C. On location agents that are verbally confrontational to the point of abuse, and look to be active drug users with open, red and runny uncovered sores on their faces. I could, and would, go on in detail but Google limits the of words. AVOID!
Android
Nov 13, 2024
What a scam...I paid 500. 24 hr access they told me I'm only allowed 3 hrs a day to move my belongings and I can't even use a outlet to charge my phone or the key to the toilet.30 foot long unit can take me days to load organize unload. They lied and won't refund my money in Fairless hils
Android
Nov 13, 2024
app won't load
Android
Nov 13, 2024
Useless app. I'll literally pull up 6 inches from the gate and it says there's no door. Or it will see the door, I'll hit the button to open and... nothing. Good thing they give you a code you can enter manually, but they change it just as you start to memorize it. It also keeps telling me I don't have automatic payment when I do and have this whole time. Waste of space on my phone.
Android
Nov 15, 2024
Real bad experiences with the staff. They don't care about the renters!
iOS
Nov 15, 2024
Glitch
I've contacted the company about this issue. I've re-installed this app 4 times to resolve, I tried speaking with someone at the storage facility and customer service to try to troubleshoot with me, and I went on 2 different devices to use the app and website to make payment. When I select make payment, nothing happens other than the button lighting up because it was pressed.
Public Storage - Product Description
We take the stress out of storage. Now we've made your self-storage experience even easier. With the free Public Storage app, you have everything you need for contactless storage in the palm of your hands: gate access, bill pay, account management, customer support and more! OPEN GATES & DOORS: Breeze right past the keypads at virtually every location. Just tap your phone and go. Once you’re within range of a gate, door or elevator, you gain access to your self-storage space with a touch. So every visit to your Public Storage unit is speedier. PAY YOUR BILL: Make monthly payments in a snap. Pay your bill or activate AutoPay with one tap for easy, contactless payments. Get notified when rent is due so you’re always on time and freed from late fees. KEEP YOUR ACCOUNT IN CHECK: Manage one or multiple accounts and storage units, all in one place. Update your payment preferences and other settings without a call to customer service or visit to your local Public Storage facility. TALK TO THE SUPPORT TEAM: Get the help you need, right when you need it. Find answers to critical questions. Call for instant support from our friendly customer service team. Drop us a quick note for important, but less timely storage needs. ABOUT PUBLIC STORAGE: Since opening our first self-storage location in 1972, we’ve grown to become the largest owner and operator of storage facilities in the world. With thousands of locations across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we have the space you need right in your neighborhood. With complete storage solutions of all sizes, there’s always a storage unit near you that lets you make extra space in your garage or basement, store your car or RV and find a temporary place for your furniture. Plus, flexible month-to-month contracts mean you can adjust your storage space to your short-term or long-term needs.
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