40
poor

Public Storage | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
8 Points Past 30 Days
Category: Business
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
84%
Android
65 Reports
iOS unitQ Score
iOS User Feedback
16%
iOS
12 Reports
User Feedback
16%
iOS
12 Reports
84%
Android
65 Reports
Public Storage - Latest Quality Issues
Android
Feb 22, 2025
Gate never works with the app
iOS
Feb 22, 2025
Employees name Elis are rude. Bad customer service..
She is very very rude.. bad customer service. Her personality is so bad bad bad..
Android
Feb 23, 2025
Stinky. Like someone put out their cigarette out in a leftover half eaten can of tuna that was in the sun on the windowsill then just poured some sour milk on it to be sure it was out then went to the liquor store for some 4loko and some newports. That's what this app smells like. In other words, it stinky.
Android
Feb 23, 2025
Useless. No button works gto do anything.
Android
Feb 23, 2025
Dumb app makes you update every month!
iOS
Feb 25, 2025
Selfish
I would name Public Storage as the most selfish company in the country. I'm with them more then 15 years. They kept increasing monthly fees and in the end I moved to another PS unit to reduce my monthly payment. I would call it trickery. After I moved in monthly rate increases every month -$100 in 3 month.
Android
Feb 28, 2025
Has not been able to login from my phone or computer for the last 3 years
Android
Mar 1, 2025
Stuck at gate CANT EXIT Ceiling of unit has Holes in it LOOKS LIKE IT LEAKS NOT THRILLED BEING STUCK AT GATE CANT EXIT
Android
Mar 1, 2025
Does not open the gate
Public Storage - Product Description
We take the stress out of storage. Now we've made your self-storage experience even easier. With the free Public Storage app, you have everything you need for contactless storage in the palm of your hands: gate access, bill pay, account management, customer support and more!

OPEN GATES & DOORS:
Breeze right past the keypads at virtually every location. Just tap your phone and go. Once you’re within range of a gate, door or elevator, you gain access to your self-storage space with a touch. So every visit to your Public Storage unit is speedier.

PAY YOUR BILL:
Make monthly payments in a snap. Pay your bill or activate AutoPay with one tap for easy, contactless payments. Get notified when rent is due so you’re always on time and freed from late fees.

KEEP YOUR ACCOUNT IN CHECK:
Manage one or multiple accounts and storage units, all in one place. Update your payment preferences and other settings without a call to customer service or visit to your local Public Storage facility.

TALK TO THE SUPPORT TEAM:
Get the help you need, right when you need it. Find answers to critical questions. Call for instant support from our friendly customer service team. Drop us a quick note for important, but less timely storage needs.

ABOUT PUBLIC STORAGE:
Since opening our first self-storage location in 1972, we’ve grown to become the largest owner and operator of storage facilities in the world. With thousands of locations across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we have the space you need right in your neighborhood. 
With complete storage solutions of all sizes, there’s always a storage unit near you that lets you make extra space in your garage or basement, store your car or RV and find a temporary place for your furniture. Plus, flexible month-to-month contracts mean you can adjust your storage space to your short-term or long-term needs.
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