38
poor
PureGym | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-4 Points Past 30 Days
Category: Health & Fitness
30-Day Trend
Android unitQ Score
Android User Feedback
72%
Android
81 Reports
81 Reports
iOS unitQ Score
iOS User Feedback
28%
iOS
31 Reports
31 Reports
User Feedback
28%
iOS
31 Reports
31 Reports
72%
Android
81 Reports
81 Reports
PureGym - Latest Quality Issues
iOS
Jan 23, 2025
Trying to cancel
Trying to cancel and they don't make it easy. I went through all the steps but got no confirmation. Please cancel my membership. Sometimes at the gym I didn't feel safe as a woman who goes to the gym in the evenings. There were a few occasions where young gangs came into the gym, though I didn't see them hurt anyone it was very intimidating. One time 4 men crowded around me while I was taking my things from the locker. No one else was on the floor it was quite scary. One thing I will say about pure gym is they have a good range of equipment. If when it's busy you're able to find a dumb bell.
iOS
Jan 24, 2025
Keeps logging out. Adding to calendar not working
The app keeps logging me out which is very annoying when you're just at the entrance of the gym. What's worse is that for some reason it doesn't autocomplete username/password unless you use autofill which is very fiddly. The other thing which is bad is the fact that adding to the calendar doesn't work. It says you need permission. I have the permission to ADD to the calendar and even restarted the app but it is broken…I am not giving it FULL access go my calendar, now that is just dodgy.
iOS
Jan 24, 2025
Workout duration issue
workout duration always show 04h 15mins once checked out and corrects itself after restarting the app few times.
Android
Jan 25, 2025
Wont let me update app
Android
Jan 25, 2025
sometimes slow to load. the videos were good for who they were geared towards, but I couldn't find what I was looking for
Android
Jan 25, 2025
Sorry this is not about the app but 1 star because there is no way you can get in touch with H/O or when you have sent an email and its not come back as undelivered they can't be arsed to reply!
Android
Jan 26, 2025
Nice app but extremely slow
Android
Jan 26, 2025
Keeps crahsing and closing. Trying to extend my freeze another month or 2 due to temporary health concerns at moment so dont lose my membership but i cant get on the page just closes when i try
Android
Jan 26, 2025
it constantly crashes and always has done
PureGym - Product Description
EVERYBODY WELCOME AT THE UK'S FAVOURITE GYM From low cost flexible memberships and 24 hour opening times, to quality gym equipment and classes included, there are loads of reasons why PureGym is the UK's favourite gym.Our mission is to help people everywhere to lead a healthy and happy life every day. Using the PureGym App is the best way to get the most from your gym membership. Our great features ensure you’re able to manage your membership in the palm of your hand. Features include: CONTACTLESS ENTRY Gain quick, contactless access to the gym by using the entry scanner on the app. LIVE ATTENDANCE TRACKER Plan your visit to the gym by checking how busy the gym is using our live attendance tracker. BOOK & MANAGE CLASSES You can book any of the classes available at your gym from the app and if you change your mind, can cancel them in just a few taps. FREE WORKOUTS Choose from loads of great classes and over 400 workouts on demand to try in the gym or at home. TRACK ACTIVITY Track your attendance and build good habits so you can monitor your progress and make achieving your fitness goals easier. PERSONALISED TRAINING PLAN Build a personalised workout that meets your goals. Supported with detailed videos and instructions, you’ll know exactly what to do, to get the most of your workout. MANAGE YOUR MEMBERSHIP Managing your membership in the PureGym app is easy. From changing your gym to updating your payment details – this can all be managed at your fingertips. EVERYBODY WELCOME We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good. Come and join us today and enjoy a range of benefits: * Hundreds of gyms nationwide * No contract memberships * Open 24 hours * Classes included in your membership * Huge range of quality kit * Experienced personal trainers YOUR FITNESS COMMUNITY Discover what’s new in the health, fitness and wellbeing, including free workouts and nutritional hints and tips. INSIDE THE GYM Our gyms are designed with you in mind, from the way the gym is laid out, to the range of equipment available.
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