Quality degradation at PureGym  
Users report higher volume of Quality Issues than usual
15
poor

PureGym | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-6 Points Past 7 Days
Category: Health & Fitness
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
62%
Android
36 Reports
iOS unitQ Score
iOS User Feedback
38%
iOS
22 Reports
User Feedback
38%
iOS
22 Reports
62%
Android
36 Reports
PureGym - Latest Quality Issues
Android
Nov 8, 2024
it's slow, and I can't buy a membership for the gym
Android
Nov 8, 2024
gym is quite frankly rubbish
iOS
Nov 10, 2024
So bad app
The gym is ok but the app is so bad. It always pauses the music in the background when i open the app. Also when finishing at the gym I cant see how long my visit was for hours.
iOS
Nov 13, 2024
Music stops
Always stops whatever is playing whenever I open this app
iOS
Nov 13, 2024
Achievements screen buggy
Great app however the achievements screen is faulty . For example on my screen the 50 visits is grayed out, but the 100 visits is black. Same for many peeps at my gym
iOS
Nov 14, 2024
Cycle
Unfortunately the THURDAY cycle class has stopped at the kidbrooke Puregym ! This has been a very good class for over six months but now change again has happened and another good class has been dropped from the booking system . Trying to keep changing me days at work to compensate the classes is getting exhausting
Android
Nov 14, 2024
Good information about how busy the gym is but the app is VERY slow to load
iOS
Nov 15, 2024
Poor App
As mentioned in multiple reviews annoyingly stops my music from playing. Plus members benefit page doesn't work Shop link shows ‘file not found' Often logs me out so I have to find my PIN number.
iOS
Nov 16, 2024
Unhelpful
App does not store your details and so need to keep inputting. Does not link with puregym WiFi, which is very temperamental. Basically, annoying and backward.
PureGym - Product Description
EVERYBODY WELCOME AT THE UK'S FAVOURITE GYM
From low cost flexible memberships and 24 hour opening times, to quality gym equipment and classes included, there are loads of reasons why PureGym is the UK's favourite gym.Our mission is to help people everywhere to lead a healthy and happy life every day. 

Using the PureGym App is the best way to get the most from your gym membership. Our great features ensure you’re able to manage your membership in the palm of your hand.

Features include:

CONTACTLESS ENTRY
Gain quick, contactless access to the gym by using the entry scanner on the app.

LIVE ATTENDANCE TRACKER
Plan your visit to the gym by checking how busy the gym is using our live attendance tracker.

BOOK & MANAGE CLASSES
You can book any of the classes available at your gym from the app and if you change your mind, can cancel them in just a few taps. 

FREE WORKOUTS
Choose from loads of great classes and over 400 workouts on demand to try in the gym or at home.

TRACK ACTIVITY
Track your attendance and build good habits so you can monitor your progress and make achieving your fitness goals easier.

PERSONALISED TRAINING PLAN
Build a personalised workout that meets your goals. Supported with detailed videos and instructions, you’ll know exactly what to do, to get the most of your workout.

MANAGE YOUR MEMBERSHIP
Managing your membership in the PureGym app is easy. From changing your gym to updating your payment details – this can all be managed at your fingertips.


EVERYBODY WELCOME
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good. Come and join us today and enjoy a range of benefits:

* Hundreds of gyms nationwide
* No contract memberships
* Open 24 hours
* Classes included in your membership
* Huge range of quality kit
* Experienced personal trainers

YOUR FITNESS COMMUNITY
Discover what’s new in the health, fitness and wellbeing, including free workouts and nutritional hints and tips.

INSIDE THE GYM
Our gyms are designed with you in mind, from the way the gym is laid out, to the range of equipment available.
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