39
poor
PureGym | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 30 Days
Category: Health & Fitness
30-Day Trend
Android unitQ Score
Android User Feedback
68%
Android
58 Reports
58 Reports
iOS unitQ Score
iOS User Feedback
32%
iOS
27 Reports
27 Reports
User Feedback
32%
iOS
27 Reports
27 Reports
68%
Android
58 Reports
58 Reports
PureGym - Latest Quality Issues
iOS
Mar 26, 2025
Good app. Busy gym
The app was amazing. Great workout plans just a bit slow to load
Android
Mar 27, 2025
it's very hard to get the app started on my android phone and it's very frustrating
iOS
Mar 27, 2025
The app/gym (:
The PureGym app is great, with plenty of useful features. However, I'd love to see more achievements added—maybe even a counter that tracks how many times you've actually been to the gym. Right now, achievements stop at 150, but having an ongoing counter would make it more motivating. It would be a fun way to keep pushing myself and others to stay consistent. As for the gym itself, it's great, especially at night when it's easier to get on equipment. The pricing is fair for what's available, but it would be even better with some EZ bars, which I originally thought were included. Also, air-conditioning at night would make a huge difference. The heat and humidity from the day stick around, making it tough to breathe—especially in Bidston when you're running on a treadmill. It gets so stuffy that sometimes you just have to leave because after running all your breathing in is warm air. I would give five stars, but there's room for improvement
iOS
Mar 28, 2025
needs a major overhaul
app lets you book a class and on the day of the class removes it from the app but doesn't let you rebook as already booked on. resulting in classes that are oversubscribed and people turned away
iOS
Mar 28, 2025
Bug fixes more customer support
I don't know why I'm always denied access to my membership, I'm using off peak and I don't know my access time anytime I tried to check it I always get denied
Android
Mar 30, 2025
the application freezes very often ( when other apps working well)
Android
Mar 30, 2025
Incredibly slow, poorly optimised, class timetables and booking experience buggy, takes so long to populate the schedule and has to reload every time. Bookings disappear without reason but then when you try to rebook it tells you that you are already booked. Main page also tends to lock up and fail to scroll, as though there's no part of the screen to tap and drag to scroll up or down, any touch takes you deeper into another menu. Generally poor experience all round.
Android
Mar 31, 2025
keeps logging me out and crashing.
Android
Apr 2, 2025
Very slow to start; it takes like a minute watching the sign on the screen saying "Warming up"
PureGym - Product Description
EVERYBODY WELCOME AT THE UK'S FAVOURITE GYM From low cost flexible memberships and 24 hour opening times, to quality gym equipment and classes included, there are loads of reasons why PureGym is the UK's favourite gym.Our mission is to help people everywhere to lead a healthy and happy life every day. Using the PureGym App is the best way to get the most from your gym membership. Our great features ensure you’re able to manage your membership in the palm of your hand. Features include: CONTACTLESS ENTRY Gain quick, contactless access to the gym by using the entry scanner on the app. LIVE ATTENDANCE TRACKER Plan your visit to the gym by checking how busy the gym is using our live attendance tracker. BOOK & MANAGE CLASSES You can book any of the classes available at your gym from the app and if you change your mind, can cancel them in just a few taps. FREE WORKOUTS Choose from loads of great classes and over 400 workouts on demand to try in the gym or at home. TRACK ACTIVITY Track your attendance and build good habits so you can monitor your progress and make achieving your fitness goals easier. PERSONALISED TRAINING PLAN Build a personalised workout that meets your goals. Supported with detailed videos and instructions, you’ll know exactly what to do, to get the most of your workout. MANAGE YOUR MEMBERSHIP Managing your membership in the PureGym app is easy. From changing your gym to updating your payment details – this can all be managed at your fingertips. EVERYBODY WELCOME We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good. Come and join us today and enjoy a range of benefits: * Hundreds of gyms nationwide * No contract memberships * Open 24 hours * Classes included in your membership * Huge range of quality kit * Experienced personal trainers YOUR FITNESS COMMUNITY Discover what’s new in the health, fitness and wellbeing, including free workouts and nutritional hints and tips. INSIDE THE GYM Our gyms are designed with you in mind, from the way the gym is laid out, to the range of equipment available.
All intellectual property rights, including trademarks and word marks, are the property of respective owners