88
good
Zip - Buy Now, Pay Later | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
7 Points Past 7 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
78%
Android
612 Reports
612 Reports
iOS unitQ Score
iOS User Feedback
22%
iOS
172 Reports
172 Reports
User Feedback
22%
iOS
172 Reports
172 Reports
78%
Android
612 Reports
612 Reports
Zip - Buy Now, Pay Later - Latest Quality Issues
iOS
Nov 11, 2024
Good/But better BNPL Apps
Zip is good but there are better apps out there. Their initial credit limit is kind of a joke considering most BNPL apps give you well over a $1,000 to start out. That would be my only qualm with them. I tend to use Afterpay and Klarna tons more.
iOS
Nov 11, 2024
They steal your money even when purchases weren't made or completed
Zip stole money from me and I had to dispute it 4 times because a payment didn't complete and now they closed my account!!! BEWARE THEY STEAL MONEY FROM YOU AND THEIR TEAM WONT EVEN HELP YOU I use Mecari and You make offers. The payment is not supposed to go through until the offer is accepted but they charged me and sometimes double! I asked for help and they pretty much said not their problem. I disputed it through my bank 4 times because it happened 4 times. Obviously, they need to fix their glitches!!!! They closed my account because I filed disputes but it was their fault and wouldnt make it right. Don't use this company.
iOS
Nov 13, 2024
A bit confusing & they charge fees
Surprised to find after signing up Zip has fees. Process to shop, check out confusing; understand it now. Blame Zara for no longer taking PayPal in 4. Long time PayPal customer, Pay in 4 since 2020—never any fees. I will only use zip when zip is my only option. Otherwise PayPal Pay in 4 is by far the better, easy to use, no fee, choice.
iOS
Nov 13, 2024
Time Consuming
You have to call customer service to change a phone number. Takes 72 hours to get in touch with support team.
iOS
Nov 14, 2024
I wish I can use it in MD
It's been a couple of months now and the app is still unavailable in MD. I used to use this app all the time but now it's just useless. The app always says that y'all are working on the issue but I see no improvement or resolution to the issue. You update it but MD users can't use it.
iOS
Nov 16, 2024
Junk
Deleted app right away when received email saying will only do debit card for payment. No thanks
Android
Nov 16, 2024
It is my main app I use it basically for everything and that will be forgotten, not being able to pay with a credit card is a problem when I had problems with my bank account being able to pay my purchases with the credit was a solution or when I was left with some money knowing that I always had the credit card to pay I relaxed now without that option using zip will only be for from time to time
iOS
Nov 17, 2024
Spending power doesn’t go up
It doesn't make sense. I made purchase three times already in the spending limit. It's still $50. I made a purchase of 180 second time no problem in the third time doesn't even let me go over 75.
iOS
Nov 17, 2024
Horrible nonexistent customer service
This company is bad for business. They will not return your phone calls. I'll respond to your complaints or concerns. They have high interest rates, they are very dishonest about the way how they do business, I would recommend that you don't do business with this company!
Zip - Buy Now, Pay Later - Product Description
Zip gives savvy shoppers more freedom and flexibility with our buy now, pay later platform. It’s a smarter way to stretch your funds. SPLIT ANY PURCHASE IN 4². Shop your favorite brands and pay with your linked account in 4 installments over 6 weeks²…Get approved instantly, with no application forms or hassle³. PAY LATER WITH ZIP WHERE YOU WANT¹, ONLINE OR IN-STORE Install our app and use Zip pretty much anywhere¹, you shop—whether online or in-store. Add Zip to your Apple Wallet or Google Pay for easy access. THE SMART ALTERNATIVE TO CREDIT CARDS No hard credit checks, and no impact on your credit score—ever. We’ll let you know when installments are due so you’re on top of every payment. HOW DO I USE ZIP? 1. Install the app and sign up to start shopping³. 2. Search for anything you wish to purchase 3. Enter the amount you’d like to spend (including any taxes or shipping costs!). 4. Your purchase will be split into 4 easy installments over 6 weeks². Easily track your spending, view transaction history, and manage open payments in the app. 5. Update or change your account details, including payment method, any time. 6. Get answers to frequently asked questions and contact our support team directly from the app. CONNECT WITH US For daily style tips, lifestyle hacks, and up-and-coming brands you’ll love, follow us on Instagram. http://instagram.com/zip.us ___ Loans through the Zip app are originated by WebBank, except for Zip originated loans in CO, NV, MA and MD. ___ ¹Zip can only be used for US purchases. Certain merchant, product, goods, and service restrictions apply. ²For a $335 purchase, you’d make four $85.25 payments every two weeks starting today for a 31.11% annual percentage rate and a total of payments of $341. A $6 installment fee is charged at commencement - you pay $1.50 of this fee as a prepaid finance charge when you make your initial payment today. The remaining $4.50 is included in your future payments. Minimum purchase of $35 required. Estimation of installment payment and annual percentage rate excludes potential tax and shipping costs. Installment fees are $4 for purchases from $35 to $99.99, $5 for purchases from $100 to $199.99, and $6 for purchases $200 and above. Zip Pay Anywhere financing through Zip issued by WebBank, except for Zip originated loans in CO, NV, MA, and MD. All loans subject to credit approval. ³Eligibility criteria apply. See payment terms: https://zip.co/us/quadpay-terms-of-service. Loans to California residents, other than loans through the Zip App and Zip Card, are made or arranged pursuant to California Lenders Law license.
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