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Zip - Buy Now, Pay Later | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 30 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
85%
Android
1018 Reports
1018 Reports
iOS unitQ Score
iOS User Feedback
15%
iOS
179 Reports
179 Reports
User Feedback
15%
iOS
179 Reports
179 Reports
85%
Android
1018 Reports
1018 Reports
Zip - Buy Now, Pay Later - Latest Quality Issues
iOS
Mar 30, 2025
SCAM BEWARE !!!!!!
I had a terrible experience with this app. After my phone number changed, the person who took over my old number was able to log in and make purchases using my saved credit cards. I contacted customer service multiple times, hoping to resolve the issue, but no one took real action. I asked repeatedly to speak to a supervisor or manager, and each time I was told someone would call me back — no one ever did. Meanwhile, the charges kept going through, and nothing was done to stop or investigate the unauthorized use. I felt completely ignored and taken advantage of. Their lack of security and accountability is shocking, and their customer support is unresponsive and unhelpful. I expected at least basic protection and follow-up, but instead, I was left to deal with the consequences of their system's failure. I do not recommend this app to anyone who values their privacy or financial security.
Android
Mar 31, 2025
Was using this app for awhile, no problems. I logged in over the weekend, ordered item, went to check out and app is stuck on "Agreement to receive important emails" screen. Can't scroll up or down. Uninstalled the app, reordered item and it happened again.
Android
Mar 31, 2025
I'm not able to add a new debit card to My account, I'm on time with all of My payments, but not able to make new purchases... My credit build'r card is on file rn, and it work'd before... it's even still be'n used to make My current payments, but it won't allow Me to make any new purchases, and when I try to add a new card, it just says "unable to add card" with no context... was s'posed to receive a follow-up about a week ago, but no one ever did...
Android
Mar 31, 2025
The only real complaint I could put forward was when they ask you for the price of item your requesting I guess it was on me to calculate all the tax and whatever else. Because I failed to catch that it changed my payment outcome and was reported. Besides that it's pretty straightforward and cheap. I will be using again, and again. Thanks Zip!!!
iOS
Mar 31, 2025
Back to Klarna & Afterpay
This use to be my favorite pay in 4 app better than Klarna and Afterpay but now after they first started this app their charging fees which fine I get that was fine with me and now only option for payment methods is debit cards, I'll just go back to using Klarna and Afterpay where I can use my credit cards
Android
Apr 1, 2025
UPDATE.....as of 3/29 this app has started to not approve any purchases said it would reset but still hasn't... will have to look elsewhere...Love love love this app . It is a true life saver
Android
Apr 1, 2025
it isn't user friendly
Android
Apr 2, 2025
dont make and cancel virtual cards. itll only get worse and worse, lending you less making you pay more. other than that its okay. out to make a buck from loaning a quarter
Android
Apr 2, 2025
I am giving 1 star because I've used this app for sometime. However, I attempted to make a purchase on Amazon with Zip. The purchase did not go through. Amazon said the Zip card did not go through. However, Zip had already taken the down payment from my account. I am now responsible for all payments even though the payment never went through. Zip told me to dispute with my bank. I did and they shut down my account.
Zip - Buy Now, Pay Later - Product Description
Zip gives savvy shoppers more freedom and flexibility with our buy now, pay later platform. It’s a smarter way to stretch your funds. SPLIT ANY PURCHASE IN 4². Shop your favorite brands and pay with your linked account in 4 installments over 6 weeks²…Get approved instantly, with no application forms or hassle³. PAY LATER WITH ZIP WHERE YOU WANT¹, ONLINE OR IN-STORE Install our app and use Zip pretty much anywhere¹, you shop—whether online or in-store. Add Zip to your Apple Wallet or Google Pay for easy access. THE SMART ALTERNATIVE TO CREDIT CARDS No hard credit checks, and no impact on your credit score—ever. We’ll let you know when installments are due so you’re on top of every payment. HOW DO I USE ZIP? 1. Install the app and sign up to start shopping³. 2. Search for anything you wish to purchase 3. Enter the amount you’d like to spend (including any taxes or shipping costs!). 4. Your purchase will be split into 4 easy installments over 6 weeks². Easily track your spending, view transaction history, and manage open payments in the app. 5. Update or change your account details, including payment method, any time. 6. Get answers to frequently asked questions and contact our support team directly from the app. CONNECT WITH US For daily style tips, lifestyle hacks, and up-and-coming brands you’ll love, follow us on Instagram. http://instagram.com/zip.us ___ Loans through the Zip app are originated by WebBank, except for Zip originated loans in CO, NV, MA and MD. ___ ¹Zip can only be used for US purchases. Certain merchant, product, goods, and service restrictions apply. ²For a $335 purchase, you’d make four $85.25 payments every two weeks starting today for a 31.11% annual percentage rate and a total of payments of $341. A $6 installment fee is charged at commencement - you pay $1.50 of this fee as a prepaid finance charge when you make your initial payment today. The remaining $4.50 is included in your future payments. Minimum purchase of $35 required. Estimation of installment payment and annual percentage rate excludes potential tax and shipping costs. Installment fees are $4 for purchases from $35 to $99.99, $5 for purchases from $100 to $199.99, and $6 for purchases $200 and above. Zip Pay Anywhere financing through Zip issued by WebBank, except for Zip originated loans in CO, NV, MA, and MD. All loans subject to credit approval. ³Eligibility criteria apply. See payment terms: https://zip.co/us/quadpay-terms-of-service. Loans to California residents, other than loans through the Zip App and Zip Card, are made or arranged pursuant to California Lenders Law license.
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