33
poor
Rakuten: Cash Back & Deals | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 30 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
61%
Android
150 Reports
150 Reports
iOS unitQ Score
iOS User Feedback
39%
iOS
96 Reports
96 Reports
User Feedback
39%
iOS
96 Reports
96 Reports
61%
Android
150 Reports
150 Reports
Rakuten: Cash Back & Deals - Latest Quality Issues
iOS
Dec 19, 2024
Terrible Customer Service
I have an issue preventing me from receiving the “$40 Welcome Bonus”. Even though I did as the promotion stated and purchased an item through the link. I had the displeasure of being helped by Kris J Member Operations Analyst. Gave absolutely no solution to my issue after stating they can remedy the situation, instead they decided to delete my account with any possible money back I was supposed to earn from previous purchases associated with the account. Would not reccomend doing business with this company!
Android
Dec 20, 2024
Made £30 back in one month with boosted cashback. App however has a glitch where when you load it a blank screen with a rectangle appears and you can't move from it unless you swipe loads of times to eventually get the side menu to appear.
Android
Dec 20, 2024
None of the instore cash back rebates work. I have put in multiple complaints about this and it has never been solved. Also they are slow to get caah back.
iOS
Dec 20, 2024
Whose getting the money
I've used this app for years and I've never had an issue until the last few months. Now all my cash back is pending or ineligible. I worked for one of the company's in the past and I know these companies get the money. So are they keeping the money now vs paying it to their customers? Very shady and only a matter of time something will have to change or these companies will catch on.
Android
Dec 20, 2024
App was working well, now when I pop on its a blank with a light purple square.
Android
Dec 20, 2024
I stopped using Rakuten for a long time because I'd always have an issue when it came to payment. I started using it again and now when I shop at BJ's for a curbside pick up, it changes the pick up location to a completely different state (didn't catch it the first time) and I've only ever shopped at one location. This only happens when using Rakuten. Please fix.
iOS
Dec 20, 2024
User Experience could be improved
App is basic and needs to improve the personalization features to improve usability. The favorites button doesn't do anything when you click it, there should be button on the store to add it to your favorites, there should be a button to learn more about the offer on the store tile, and there should be the ability to search stores by attributes like cash back amount, improved offer, and new offers.
Android
Dec 20, 2024
Conflicted. I love the money back!!! But the app does work most of the time. It opens a blank gray screen. It even got to the point I redownloaded it. Worked for a couple days, but now I'm back to a gray screen.
iOS
Dec 21, 2024
Mid to high-end stores are the norm.
I sure miss the old days of eBay says Rakuten started out good and then went downhill as a now only catered mainly the high-end stores and you no longer get cash back for electronics. There are many other apps that pay a lot better than Rakuten does and I would suggest using theirs.
Rakuten: Cash Back & Deals - Product Description
Become one of the 13 million users who use Rakuten to get Cash Back Shop 3,500+ stores all in one app Here's how it works: 1. Choose a store to start shopping. 2. Earn Cash Back after you make a purchase. 3. Get paid via PayPal or check. ...and repeat! Stack Cash Back with sales, coupons, free shipping, loyalty programs, and more! There's unlimited Cash Back every time you shop in the app. If you're shopping in store or dining out, we'll alert you about nearby offers so you never miss a deal! It pays to have friends. $30 each to be exact. Get unlimited $30 bonuses for every friend who signs up and shops on Rakuten. We've paid our members over $3 billion to date. What are you waiting for? Stay in the loop for the latest ways to earn & save with Rakuten: Website: www.rakuten.com Facebook: www.facebook.com/rakuten Instagram: www.instagram.com/rakuten Twitter: www.twitter.com/rakutenus Pinterest: www.pinterest.com/rakuten
All intellectual property rights, including trademarks and word marks, are the property of respective owners