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Ralph Lauren: Luxury Shopping | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 30 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
33%
Android
135 Reports
135 Reports
iOS unitQ Score
iOS User Feedback
67%
iOS
275 Reports
275 Reports
User Feedback
67%
iOS
275 Reports
275 Reports
33%
Android
135 Reports
135 Reports
Ralph Lauren: Luxury Shopping - Latest Quality Issues
iOS
Dec 3, 2024
About your website
I really don't think there's enough clothes on there, there's not a big selection. I wish I would improve that. Robert miller
iOS
Dec 3, 2024
Difficult payment
App has many times failed to payment
Android
Dec 3, 2024
App is phenomenal just moves a bit slow for my liking.
iOS
Dec 4, 2024
Good
This App is ok but sometimes the search function is balky.
Android
Dec 4, 2024
It's nice since it shows all the styles and sales events super fast. It's a bit slow while loading pages
iOS
Dec 5, 2024
Checking Out
The payment process takes sooo long when it's processing before you can actually check out
iOS
Dec 7, 2024
Slow and Apple Pay Fails
Tried to use for 40% off sale using Apple Pay. Took multiple attempts. Very slow performance and not responsive. Abandoned for mobile web and Apple Pay worked. Very frustrating experience to buy Christmas gifts.
iOS
Dec 8, 2024
Discounts
I choose some items that was on sale and when I added them to my cart there was no discount.its would be nice if they send coupons also.
iOS
Dec 10, 2024
Worst Customer Service Experience in my Life.
After purchasing items from the app during a Sale that was being pushed to my phone, I realized I needed the belt I bought one size smaller. First I was lied to by the customer service rep who said it was out of stock, so I could only return it. Then when I pointed out that it was fully available to purchase on the app, I was told that because I paid with PayPal I'm not allowed to exchange, only return and buy again at full price. After wearing Polo for almost 25 years, I've been so turned off by this experience, I went from excited to get an item I've been wanting to not wanting to wear anything Polo ever again. They pretend to be about the shopping experience, but if you use PayPal then you're completely worthless as a customer apparently. Extremely disappointing behavior.
Ralph Lauren: Luxury Shopping - Product Description
THE RALPH LAUREN APP Bringing the World of Ralph Lauren to life right at your fingertips. Personalized to your unique preferences and rich with content, the Ralph Lauren App is an elevated shopping experience that allows you to seamlessly shop your online wishlist and your favorite store. SEAMLESS SHOPPING • Shop all Ralph Lauren brands: Collection, Purple Label, Polo, Lauren, Home, and Double RL • Early access to products with app-exclusive shopping windows • Sign up for first-to-know new arrivals and back in stock notifications • Order status alerts to easily track your purchase • Same Day Delivery before 4pm for select items and locations • Checkout with just a few clicks • Create an account with Apple social logins • Seamless payments with Apple Pay and Paypal • Buy now and pay later by using Klarna PERSONALIZE YOUR EXPERIENCE • Take the My Style quiz to curate your shopping preferences • Product and content recommendations powered by AI and based on your unique taste • “Shop My Style” filters for your favorite product grids CONNECT TO STORES • Save and shop your preferred store • Sign up for notifications on local happenings, store openings, and Ralph’s Coffee events • Pick up your online purchases in-store the same day • Live chat with a stylist and seamlessly schedule in-store appointments • Once in-store, shop using in-store mode • Your personal QR code allows for easy check-in • Scan barcodes to see color and size availability, product reviews, and product recommendations. SHOP EDITORIAL STORIES • Explore and shop content-rich stories for seasonal style inspiration VIRTUAL TRY-ON • Virtually try-on select styles with Snap AR Technology RL WARDROBE • A virtual wardrobe experience offering personalized recommendations • View all recent purchases in your wardrobe • Advice on how to style recent purchases • Discover what’s new and recommendations on products you may like
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