19
poor
Ralphs | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-28 Points Past 30 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
63%
Android
34 Reports
34 Reports
iOS unitQ Score
iOS User Feedback
37%
iOS
20 Reports
20 Reports
User Feedback
37%
iOS
20 Reports
20 Reports
63%
Android
34 Reports
34 Reports
Ralphs - Latest Quality Issues
iOS
Dec 15, 2024
Terrible!
I recently moved and Ralphs is the closest grocery store. I've never shopped there but I'd give it a try. I had to download this app to get their ‘digi deals' or you pay through the nose. They raise the prices just so you can get a discount? Ridiculous! Very frustrating process but final got it done. Now I go to the store and trying to use it was like jumping through hoops. Talk about playing games. I just walked out and deleted it. I miss Stater Bros. No games there. Good bye Ralphs!
iOS
Dec 16, 2024
App devs are a joke
Fix the zoom issue on the iPhone already guys this is insane
Android
Dec 17, 2024
Very annoying app to use. Difficult to maneuver, it is hard to find the difference between sale items and regular price. Hopefully, it can be made user friendly soon.
Android
Dec 17, 2024
Please update your app, unable to upload my payment since 3 days now to do an order pick up. Saying something wrong with my card but it's brand new.
iOS
Dec 17, 2024
Can't use search function IT FREEZES
I've updated to see if that works fix it, but the app quit working properly and I can no longer use the search bar at top to find items manually.
iOS
Dec 17, 2024
Only works on newer phones
Went to clip coupons today and app wouldn't work. Worked a week ago. Unable to connect, “An unknown error occurred”. Tried restarting, different network, no dice. My phone has version 73.2, app never updated itself and no way to update within app. Went to App Store and new version 77.1.1 requires iOS 16 or newer. They have hobbled older versions so I am out of luck with the Ralph's app. Guess I need a new $1000 phone to save $.50 on oranges.
Android
Dec 18, 2024
The 77.1.1 update crashed my phone app and now it is worthless. It can't be authenticated and has a dead "try again" link. Called Kroger/Ralphs tech support and they have been working on this for 2 days and they advised to use the 76.1.1 version which isn't available on Samsung Play Store. That version was great, and now I'm still working with tech support going on the 3rd day. Epic fail. Can't wait to get this fixed so I can shop!
iOS
Dec 18, 2024
Minimal space on list page
I usually like the Ralph's app because it was easy to figure out and helpful. I have a small iPhone and yesterday the list page was very hard to use because there was a huge static ad at the top and I could barely see one item at a time on the page. Today it is better. I can see two items at a time. I used to be able to see more of my list. Now there are static things that I don't need while I shop. Can you help? I will get a larger phone once I can afford one.
Android
Dec 19, 2024
Usually a good app but getting constant errors logging in now.
Ralphs - Product Description
Looking for a faster, easier, more rewarding shopping experience? Save time and money with the Ralphs app. It puts convenience, savings and rewards at your fingertips. Simply download the app, create an account and link your Rewards Card to access all these great benefits: · Create and track Pickup, Delivery and Ship orders right from the app · Shop an extended aisle of 1,000s of products from our trusted third-party sellers · Use Kroger Pay at in-store checkout – one scan applies your Rewards Card and payment · Easily build your online shopping list, and use it to shop in-store or to place your online order · View your weekly ads and quickly add sale items or specials to your shopping list · Clip digital coupons and use them to save in-store and online · Get Cash Back deals to earn money on items you already buy · Discover even more savings with exclusive promotions, personalized offers and bonus rewards · Refill and track the status of your Ralphs Pharmacy prescriptions directly from your phone or tablet · Check your fuel points · Use our locator to find the closest store or Fuel Center · View your purchase history and use it to easily reorder your favorite products · Add your Rewards Card to Wallet for iPhone. To use the Ralphs app, you'll need a Ralphs digital account. You can create one and link your Rewards Card through the app. Don't have a Rewards Card? You can add a new one when you create your digital account.
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