63
fair
Reverb: Buy & Sell Music Gear | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
16 Points Past 7 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
71%
Android
60 Reports
60 Reports
iOS unitQ Score
iOS User Feedback
29%
iOS
25 Reports
25 Reports
User Feedback
29%
iOS
25 Reports
25 Reports
71%
Android
60 Reports
60 Reports
Reverb: Buy & Sell Music Gear - Latest Quality Issues
Android
Nov 12, 2024
Refuses to let me put in a card so I can pay for my orders.
Android
Nov 16, 2024
Their customer service is awful. They have refunded buyers twice without any warning. One of them was from 6 months ago. They won't answer my emails or my chats, I just want answers. This is ridiculous and I can't believe they treat people like this.
Android
Nov 16, 2024
Can no longer access "Just Listed" feed.
iOS
Nov 17, 2024
Poor Performance
The developers of this app seem to be more than behind the curve. Verifications “sent” to email addresses to confirm never arrive. Best to skip Reverb, & move on to more solid venders.
Android
Nov 17, 2024
Does not work now after update(
Android
Nov 17, 2024
This app has turned to absolute garbage lately. All of the posting information is now hidden behind a secondary screen, frequently bugs out and doesn't work. States listings are from the outlet when they are from private sellers. Not to mention the things you have never been able to do on the app that you can do on the site, like see your earnings and payout information from selling. Do better Reverb. You're putting up boundaries from people buying and selling through your app.
iOS
Nov 18, 2024
I paid for a guitar 2 times and never got anything
I tried buying a guitar for over $1000 at first, and it said my payment was pending, so I waited. The seller was being very nice and we agreed on a price and accepted my offer. But then Reverb emailed me saying my payment couldn't clear and my account is indefinitely on review. But the funds drained from my bank. I didn't understand why it didn't work. I tried looking up why Reverb transactions might fail, so I tried making another Reverb account under my band email, contacted the seller, who was also frustrated with Reverb and expressed sympathy for me, and we both tried to do things differently that would hopefully work better—he lowered the price to my offer for me to buy, I used PayPal instead of my card directly, and I bought it again. But still it didn't work, and that account is under review, too. I wish they had clear instructions as to what to do if a payment is pending. I am down so much money now because of this, and this being my first reverb experience is extremely frustrating. I've never been inconvenienced so much by a long shot by other online gear shops. I've made big purchases from Sweetwater, I've made big purchases from Guitar Center, and never ran into an issue like this. It's so deeply inconvenient and have to wait days now to get my refund back. I just want the guitar I bought, twice.
Android
Nov 18, 2024
Guys love the app but the newly listed has gone away you can't scroll thru the feeds I can't search as I normally do again. Please advise
Android
Nov 19, 2024
App gets worse with every update. They are literally making it harder for me to stumble upon things I want to buy. Favorites are useless. Newly listed items are practically hidden. The worst is no longer being able to search by state. Only town by town. I now save money with every redesign which is great for me, but cant be great for Reverb. Im about ready to move on
Reverb: Buy & Sell Music Gear - Product Description
Find great deals on best-selling music gear, hunt for one-of-a-kind vintage finds, or post your own gear for sale. Shop a huge selection of new, used, and vintage guitars, pedals, synths, drums, microphones, and more from top brands, retailers, boutique builders, and musicians from all over the world. Easily get your unused instruments in front of a global community of musicians and make money to fund your next purchase. Plus, learn and get inspired through gear demos, artist interviews, video lessons, and more. Buy • Watch listings to get notified when prices drop. • Save searches (like "Fender electric guitars” or "Korg synths" filtered by Condition, Year, Price and more) to get notified when specific gear you want becomes available. • Make offers to find the best deal. • Message sellers for more details on any listing. Sell • List gear for free. Create a listing in minutes: simply take photos, write a description, and set your price. • Respond to offers and messages from anywhere. • Manage your shop—promote listings with Bump, update prices, and more. Discover • Watch gear demos, artist interviews, and how-to videos. • Read about gear history, recording and production techniques, and more. • Browse handpicked collections of gear curated by our expert staff. • Learn about rare and unique gear and under-the-radar deals and steals.
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