75
good
RIU Hotels & Resorts | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-4 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
77%
Android
46 Reports
46 Reports
iOS unitQ Score
iOS User Feedback
23%
iOS
14 Reports
14 Reports
User Feedback
23%
iOS
14 Reports
14 Reports
77%
Android
46 Reports
46 Reports
RIU Hotels & Resorts - Latest Quality Issues
iOS
Feb 19, 2025
App for IPhone needs work
Stayed in Mazatlan. It was a great experience, except this did not work on my iPhone at all. A little bit couple days before we left with getting notifications, but that's it.
iOS
Feb 20, 2025
Restaurant bug
Love the app except for one thing. When you go in to view the restaurant menus there is no way to get back to main page of app without exiting the app completely. Love the ability to send requests to housekeeping through the app and have a response there. Front desk not responsive in there but could be staff and not app. Great place to get info on activities and the resort. Just need that restaurant menu glitch fixed and add a back to main option.
Android
Feb 22, 2025
The hotels are very good. Be careful with the discounts offered which are poorly applied. Despite several reminders I have not won my case. Neither by the hotel nor by Riu Class. They blame each other and the customer pays!!!!
iOS
Mar 1, 2025
Pointless
Another pointless app, it's impossible to contact the hotel, the hotel says check out is 11am the app says 12pm. You try to set late check out the app has two different prices and you click it and it just shows a text box and mangled text. I tried to book a massage in advance, no chance.
Android
Mar 1, 2025
Downloaded the app to book reservations at the hotel restaurants. Every time we select a restaurant, time, etc, you are met with a "failed to log in" error, even though you are already logged in. The app is a waste of cyberspace
iOS
Mar 3, 2025
Glitchy
This app is glitchy and poorly designed. Can't submit requests, and the restaurant menu interfaces are horrible.
Android
Mar 6, 2025
With the latest update I'm logged out and I haven't been able to recover my password... it won't let me.
iOS
Mar 8, 2025
Not user friendly app
Constantly asks me to log in. When I view a restaurant menu, I need to force quit the app and re-nav to view another menu. The resort is fantastic, the app hurts to use.
iOS
Mar 9, 2025
Worst App
Unable to use for anything especially restaurant reservations.
RIU Hotels & Resorts - Product Description
The new RIU app is full of benefits for you! Download it and keep it by your side throughout your holidays. What can you do? - Book your holidays in an easy, secure and convenient way at the Lowest Price Guaranteed - Check the details of your booking - Access your Riu Class account. Not a member yet? You can register and start making the most of all the benefits! - Check in online to avoid queues when you arrive - FInd out about the services and facilities available at your hotel - Book tables at most of our restaurants and spa treatments, request room cleaning or minibar refills... - Notify the hotel of any incident that comes up during your stay Start enjoying your RIU experience now! And if you like, you can let us know what you think of the new app. We would love to hear your comments so we can carry on making it better each day. If you have any problems, please contact us via webmaster@riu.com.
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