80
good
RIU Hotels & Resorts | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
10 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
84%
Android
64 Reports
64 Reports
iOS unitQ Score
iOS User Feedback
16%
iOS
12 Reports
12 Reports
User Feedback
16%
iOS
12 Reports
12 Reports
84%
Android
64 Reports
64 Reports
RIU Hotels & Resorts - Latest Quality Issues
iOS
Jan 19, 2025
Very disappointed with the room
Arrived today very disappointed with the room with this open bathroom, no possibility to change even if RIU class compared to the RIU karamboa more accommodating
Android
Jan 20, 2025
It's an average app. Took several times of starting over to successfully login and complete my booking.
Android
Jan 21, 2025
I can no longer access the app. I'm no longer recognized. Unable to reset password.
Android
Jan 22, 2025
Constantly being kicked out. We are at property right now and we both are Constantly having to log back into the app several times a day. Also constantly having to select English. Annoying.
iOS
Jan 23, 2025
Spotty service at the resort
This app has LOTS of good info but it is difficult to access at the resort (Riu Vallarta) I was only able to access it 10-15% of the time.
Android
Jan 25, 2025
The app doesn't work! Supposedly wrong customer number but when you call, the number is confirmed as correct. After that, only excuses. Nobody needs that.
iOS
Jan 27, 2025
App is trash
Every time click to view a restaurant menu at my resort it doesn't allow to close previous menu to look at another one. I had to shutdown my phone just restart the app to look a different menu. That is annoying especially when trying to decide what restaurant to choose for the night.
iOS
Jan 27, 2025
Screen goes blank
The app goes blank frequently, I have to turn off my phone to get the app back.
Android
Jan 29, 2025
It didn't let me create a user and then I created another one and I didn't know which one you used anymore.
RIU Hotels & Resorts - Product Description
The new RIU app is full of benefits for you! Download it and keep it by your side throughout your holidays. What can you do? - Book your holidays in an easy, secure and convenient way at the Lowest Price Guaranteed - Check the details of your booking - Access your Riu Class account. Not a member yet? You can register and start making the most of all the benefits! - Check in online to avoid queues when you arrive - FInd out about the services and facilities available at your hotel - Book tables at most of our restaurants and spa treatments, request room cleaning or minibar refills... - Notify the hotel of any incident that comes up during your stay Start enjoying your RIU experience now! And if you like, you can let us know what you think of the new app. We would love to hear your comments so we can carry on making it better each day. If you have any problems, please contact us via webmaster@riu.com.
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