72
good
Robinhood: Investing for All | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
75%
Android
1025 Reports
1025 Reports
iOS unitQ Score
iOS User Feedback
25%
iOS
342 Reports
342 Reports
User Feedback
25%
iOS
342 Reports
342 Reports
75%
Android
1025 Reports
1025 Reports
Robinhood: Investing for All - Latest Quality Issues
iOS
Nov 15, 2024
AUTOMATIC SELLOFF
Forcefully sold different stocks off at a loss because my bank declined a deposit assuming it was fraudulent. Did not give me more than a 12 hour notice and stocks were being sold early in the morning. Their instant deposit feature is a nightmare and it will cost me more in fees to buy failing stocks and bring my portfolio back to normal. Do not recommend using for trading even for beginners.
iOS
Nov 15, 2024
Terrible customer service
I'm new at investing so I needed a little guidance when I was trying to sell the ETFs I had and possibly reinvest the money into some stocks. I couldn't figure out how to do it nor could. I also figure out how to just withdraw the money. When you contact Customer Service help, you get an automated response. There is no actual number to call or anyone to speak with. Very disappointing.
iOS
Nov 16, 2024
Scam , be careful
Such a scam company . Don't recommend to deposit money there . They never let you withdraw YOUR money and always pretend “security reasons”
iOS
Nov 16, 2024
Horrible customer service
I will never use them again. Their app froze and would not let me exit a position resulting with a significant loss. I recommend you never use them as this has happened twice.
iOS
Nov 16, 2024
Horrible app and customer service
This is a con. They do not honor promises of sign up rewards and then getting help either their godawful app is impossible. They put you on hold for nearly an hour and still nothing. Go to another app - this one is a fraud.
iOS
Nov 16, 2024
Great UI, but Customer Support Needs Improvement
I've been using Robinhood for the past two years, and I absolutely love its user-friendly interface and seamless design. Over time, I've entrusted most of my investment funds to Robinhood because the app's simplicity and usability have made it my go-to platform. Recently, I wanted to invest in XRP, which wasn't initially available on Robinhood. So, I purchased XRP through Coinbase. To my surprise, Robinhood later announced that XRP trading was now available on their platform. Excited by this update and my loyalty to Robinhood, I decided to transfer my XRP holdings from Coinbase to Robinhood. The transaction from Coinbase was successful, and I even tracked it to confirm. However, the XRP never showed up in my Robinhood account. Since noticing the issue, I've been trying to reach Robinhood's customer support for the past two days. Unfortunately, I've been stuck in the call waiting queue this entire time without any resolution. On the other hand, Coinbase's customer service was prompt and confirmed that everything was successful on their end. As of now, I have no idea where my XRP holdings are, and the lack of response from Robinhood has been frustrating. While I've always appreciated Robinhood's innovative features and stellar user interface, this experience has left me disappointed. A platform handling investments should have a more accessible and efficient customer support system, especially for resolving critical issues like missing funds. I hope Robinhood addresses this gap soon, as it's essential to maintain user trust. Until then, I'd advise users to proceed with caution when transferring assets between platforms.
iOS
Nov 16, 2024
Crypto support team
I have been utilizing Robinhood since 2020. I appreciate the user-friendly nature and good upkeep of this platform. However, my recent excitement stemmed from the addition of new cryptocurrencies, particularly XRP. Upon learning this news, I promptly attempted to transfer my XRP to my Robinhood account, only to realize that a transaction memo was required. Now, I am concerned about my hard-earned money being stuck in the blockchain and not reaching my account. From my research, most platforms are able to swiftly recover funds from transactions even without a memo. Despite my efforts to seek assistance from Robinhood's customer support, I was left unsatisfied. They mentioned that the feature has not been implemented yet, but assured me that it will be soon and I will receive my XRP. I kindly request further information on this matter.
Android
Nov 16, 2024
I'm having trouble buying... He takes you out of the app completely and doesn't let you do anything
iOS
Nov 16, 2024
2 Stars find a better broker
Constant problems just trying to sign up makes me question this company along with all the mistakes they have already made.
Robinhood: Investing for All - Product Description
Robinhood helps you run your money your way. Trade stocks, options, ETFs, with Robinhood Financial & crypto with Robinhood Crypto, all with zero commission fees. Other fees may apply*. BOOST YOUR RETIREMENT - Get a 1% match on all contributions, transfers, and rollovers. - With tax-deferred or tax-free growth, you could keep more of your money. COMMISSION-FREE TRADING - Trade stocks, ETFs, and options commission-free - Invest with as much or as little as you want, whether it be $1 or $1000 ADVANCED CHARTS ARE HERE - Identify trends for your investing strategies with technical indicators like moving average (MA), relative strength index (RSI), and more. LEVEL UP WITH ROBINHOOD GOLD - Earn 4.9% on your uninvested cash. Terms apply.** - Get bigger instant deposits (up to $50k) - Margin investing with a competitive rate (if eligible) - Stay on top of the market with Nasdaq Level II data & Morningstar research - $5 monthly fee after 30 day free trial ROBINHOOD CASH CARD - Get your paycheck up to two days early with direct deposit*** - Earn 2% cash back on eligible gas and groceries purchases**** - Earn cash back when you spend on offers from participating brands CRYPTO WITH NO COMMISSION FEES - We charge 0% to buy/sell crypto. - Own your coins and securely transfer them in and out of your account - Trade Bitcoin (BTC), Ethereum (ETH), USD Coin (USDC), Dogecoin (DOGE), Avalanche (AVAX), Ethereum Classic (ETC) and more. INVEST SECURELY WITH LIVE SUPPORT, 24/7 - Chat with a Robinhood associate for any questions you have. - Our security tools, like 2-factor authentication, keep your account safe - Protection for your holdings up to $500,000***** Disclosures Investing is risky, consider investment objectives & risks carefully before investing. *View Robinhood Financial's fee schedule at rbnhd.co/fees. **APY as of 7/27/23, and subject to change. Interest is earned on uninvested cash swept from your brokerage account to program banks. ***Early access to direct deposit funds depends on timing of the payer's submission of deposits and is not guaranteed. We generally make these funds available on the day the payment file is received which may be up to two days earlier than the scheduled payment date. ****Cash back on eligible gas and groceries purchases requires a qualifying direct deposit. *****Member of SIPC. Securities in your account protected up to $500,000. For details, see sipc.org. This does not protect against a loss in the market value of securities. IRA match: Contributions must come from an external account and must be held in the Robinhood IRA for at least five years to avoid the possibility of a withdrawal fee Robinhood Money, LLC ("RHY") (NMLS ID: 1990968) offers a spending account and the Robinhood Cash Card. The Robinhood Cash Card is a prepaid card issued by Sutton Bank, Member FDIC, pursuant to a license from Mastercard®. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. Cryptocurrency trading is offered through an account with Robinhood Crypto (NMLS ID: 1702840). Fractional shares are illiquid outside of Robinhood & are not transferable. Not all securities are eligible for fractional share orders. Learn more at robinhood.com Securities trading offered through Robinhood Financial LLC, member SIPC. See our Customer Relationship Summary at rbnhd.co/crs. Robinhood Financial LLC and Robinhood Crypto, LLC are wholly-owned subsidiaries of Robinhood Markets, Inc. 2784095 There are additional, unique risks with trading outside of regular market hours you should be aware of before making an investment decision, including the risk of lower liquidity, increased volatility, greater spreads, and pricing uncertainty. Robinhood 24 Hour Market is from Sunday 8 PM ET - Friday 8 PM ET. Robinhood, 85 Willow Road, Menlo Park, CA 94025.
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