61
fair
Robinhood: Investing for All | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
60%
Android
705 Reports
705 Reports
iOS unitQ Score
iOS User Feedback
40%
iOS
467 Reports
467 Reports
User Feedback
40%
iOS
467 Reports
467 Reports
60%
Android
705 Reports
705 Reports
Robinhood: Investing for All - Latest Quality Issues
iOS
Jan 27, 2025
Beware
Once you open an account they make it virtually impossible to delete your account. The app is designed to crash when you try and deactivate. I've spoken to several agents who offered no help, only to turn my phone off and turn it back on again. I've done that nearly a dozen times to no avail. Pretty interesting that it quite easy to sign up but impossible to delete.
iOS
Jan 27, 2025
Making great changes and updates.
Amazing app and easy to use. Just wish I had more money to put in it, however a problem with dividend payments you have to wait until so late after market closes in the evening instead we should get our dividends at market open the day of.
iOS
Jan 27, 2025
Crypto buy problem
Having problems can't buy any crypto from the app and this problem is now over 3weeks and not fixed yet no one is following and there is no one talk with you only text Not happy
iOS
Jan 27, 2025
Was great before…
Locked out of my account although they have just about every spec of information in me for identification. They really need to start using human to human verification methods. I don't like giving identity to a machine learning system. A Zoom call or something should be available.
iOS
Jan 27, 2025
WORST CUSTOMER SERVICE EVER.
Do not get this app! It will save you a big headache. Let me tell you about my experience. I had been investing for about a year and everything was great. Then out of the blue I was logged out of my account. In order to log back in I had to show my ID. After I put it in it said I needed to contact support in order to regain access. And I emailed them several times. They emailed me back several times that I needed to call them. But I could only do that from inside the app and I couldn't get in. After 6 months of emailing they let me in only to have restrictions placed so I couldn't actually do anything. At this point I was so done with Robinhood I tried to withdraw all my money but since there was restrictions I couldn't do that. I spent three months getting nowhere. I requested phone calls after phone call and they never actually got anything done. Eventually I get an email they're shutting down my account and selling all of my holdings. I'll be honest I was actually excited so that I could FINALLY BE DONE WITH THEM. Now let's talk about my money. I had over $1,600 in the app. NONE OF IT WAS GIVEN BACK. NONE. I hope that their customer service will actually do something and review my case, but for now… it seems impossible that they could take your money. Just like that. With that risk I would never use this app. Worst experience I've ever had. Do not use Robinhood. At least not until they get an actually functioning customer support system. Update: after a few weeks they have given back the principle amount of money I put in, but not any interest I earned. Update: few weeks later. I keep seeing emails, they are not answering. Still do not have my money back.
iOS
Jan 28, 2025
Just a little trim.
I buy, they skim off current price .015 cents. I sell, they skim off current price .015 cents. 3 cents is hundreds if not thousands of dollars depending on how much you buy and sell. I just want to know why? I'm sure the typical response will be if you have any further questions / issues to click on a link or go to their website.
iOS
Jan 28, 2025
Customer service is horrible
I requested a call back twice - after hours I got a call back with some background noise, no one is answering. Then the call was just hung up. I went back to the service page and it was showing that I'm on the active call. They have restricted my account with no particular reason. I cannot get my money back and they keep extending the date of restriction without any further explanation! I just would like to withdraw my money from the platform and be done with Robinhood!
iOS
Jan 28, 2025
I can’t get my account
It's been almost a year and I can't get into my account. I want to keep investing, but it won't let me go to my account. I kept calling Robin Hood and emailing them, but I haven't kind of replied back.
iOS
Jan 28, 2025
Emails
Too many e-mails and no way to disable them. Closing accounts, can't take it anymore.
Robinhood: Investing for All - Product Description
Robinhood helps you run your money your way. Trade stocks, options, ETFs, with Robinhood Financial & crypto with Robinhood Crypto, all with zero commission fees. Other fees may apply*. BOOST YOUR RETIREMENT - Get a 1% match on all contributions, transfers, and rollovers. - With tax-deferred or tax-free growth, you could keep more of your money. COMMISSION-FREE TRADING - Trade stocks, ETFs, and options commission-free - Invest with as much or as little as you want, whether it be $1 or $1000 ADVANCED CHARTS ARE HERE - Identify trends for your investing strategies with technical indicators like moving average (MA), relative strength index (RSI), and more. LEVEL UP WITH ROBINHOOD GOLD - Earn 4.9% on your uninvested cash. Terms apply.** - Get bigger instant deposits (up to $50k) - Margin investing with a competitive rate (if eligible) - Stay on top of the market with Nasdaq Level II data & Morningstar research - $5 monthly fee after 30 day free trial ROBINHOOD CASH CARD - Get your paycheck up to two days early with direct deposit*** - Earn 2% cash back on eligible gas and groceries purchases**** - Earn cash back when you spend on offers from participating brands CRYPTO WITH NO COMMISSION FEES - We charge 0% to buy/sell crypto. - Own your coins and securely transfer them in and out of your account - Trade Bitcoin (BTC), Ethereum (ETH), USD Coin (USDC), Dogecoin (DOGE), Avalanche (AVAX), Ethereum Classic (ETC) and more. INVEST SECURELY WITH LIVE SUPPORT, 24/7 - Chat with a Robinhood associate for any questions you have. - Our security tools, like 2-factor authentication, keep your account safe - Protection for your holdings up to $500,000***** Disclosures Investing is risky, consider investment objectives & risks carefully before investing. *View Robinhood Financial's fee schedule at rbnhd.co/fees. **APY as of 7/27/23, and subject to change. Interest is earned on uninvested cash swept from your brokerage account to program banks. ***Early access to direct deposit funds depends on timing of the payer's submission of deposits and is not guaranteed. We generally make these funds available on the day the payment file is received which may be up to two days earlier than the scheduled payment date. ****Cash back on eligible gas and groceries purchases requires a qualifying direct deposit. *****Member of SIPC. Securities in your account protected up to $500,000. For details, see sipc.org. This does not protect against a loss in the market value of securities. IRA match: Contributions must come from an external account and must be held in the Robinhood IRA for at least five years to avoid the possibility of a withdrawal fee Robinhood Money, LLC ("RHY") (NMLS ID: 1990968) offers a spending account and the Robinhood Cash Card. The Robinhood Cash Card is a prepaid card issued by Sutton Bank, Member FDIC, pursuant to a license from Mastercard®. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. Cryptocurrency trading is offered through an account with Robinhood Crypto (NMLS ID: 1702840). Fractional shares are illiquid outside of Robinhood & are not transferable. Not all securities are eligible for fractional share orders. Learn more at robinhood.com Securities trading offered through Robinhood Financial LLC, member SIPC. See our Customer Relationship Summary at rbnhd.co/crs. Robinhood Financial LLC and Robinhood Crypto, LLC are wholly-owned subsidiaries of Robinhood Markets, Inc. 2784095 There are additional, unique risks with trading outside of regular market hours you should be aware of before making an investment decision, including the risk of lower liquidity, increased volatility, greater spreads, and pricing uncertainty. Robinhood 24 Hour Market is from Sunday 8 PM ET - Friday 8 PM ET. Robinhood, 85 Willow Road, Menlo Park, CA 94025.
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