98
epic
Rocket Mortgage | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
5 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
68%
Android
128 Reports
128 Reports
iOS unitQ Score
iOS User Feedback
32%
iOS
60 Reports
60 Reports
User Feedback
32%
iOS
60 Reports
60 Reports
68%
Android
128 Reports
128 Reports
Rocket Mortgage - Latest Quality Issues
iOS
Feb 20, 2025
Manipulation and lies
I was originally happy working with rocket mortgage until I was reached out to about a refinance deal. I had asked if it could be combined with the rate advantage program only to find out I'm not actually part of that program. When I purchased my home my rep told me several times if rates drop within three years I would be able to refinance with them at zero cost. This was a flat out lie!!! When I do refinance I won't be doing so with rocket mortgage.
Android
Feb 21, 2025
Crashes more than o would like but otherwise does what ot needs to
iOS
Feb 24, 2025
Wont let me type out my account info.
I created an account but it wouldn't let me type my email or password.
iOS
Feb 24, 2025
Text/responds
Pretty consistent and sometimes slow to respond however they do respond.
iOS
Feb 27, 2025
Not able to access the app overseas
Unfortunately I travel a lot and when I try to access the app to make a payment when out of the country, I get an “Access Denied” error. I had to full the app using a VPN to make it believe I am in the US. Don't see why the app needs to be restricted to US soil only. It should work just like my banks apps do which work anywhere in the world.
Android
Feb 28, 2025
Schwab customers, I strongly recommend to not even try a loan with Rocket Mortgage. They have one of the worst policy. Where do I start, I said that I am longterm customer of Schwab, with very good APR for margin loan etc, they said I am eligible for special treatment. Every response by schwab specialized agent took a week, ultimately I found their normal policy of using company equity doesn't work, and agent only gave loan amt 50% of my cash lol, BTW app doesn't work. AVOID ROCKET AT ANY COST
Android
Mar 12, 2025
Confusing.
Android
Mar 14, 2025
Not compatible...this app is no longer compatible with my device
iOS
Mar 27, 2025
why are your tv commercials so loud?
It's significantly louder than other ads. No one gets as loud as yours. It should be illegal
Rocket Mortgage - Product Description
Ready to start your mortgage? Tap to e-sign your entire mortgage application Message us directly with the in-app message board See your full to-do list to track what we need from you and what we're working on Already have a mortgage with us? Easily manage your payments, bank account and autopay Get customizable push notifications so you know when your payment is due or when there's a change to your escrow account Access all of your loan documents at any time, including statements, tax forms and escrow analyses This is the first app of its kind, and we want to make sure it works for you. If you have feedback, let us know! Send your comments, questions or ideas to AppFeedback@RocketMortgage.com or reach out to @RocketMortgage on Twitter. *** NMLS #3030. Equal housing lender. Licensed in all 50 states. For our licensing and disclosure information, please visit: https://www.rocketmortgage.com/legal/disclosures-licenses ***
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