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Rocket Mortgage | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
42%
Android
122 Reports
122 Reports
iOS unitQ Score
iOS User Feedback
58%
iOS
170 Reports
170 Reports
User Feedback
58%
iOS
170 Reports
170 Reports
42%
Android
122 Reports
122 Reports
Rocket Mortgage - Latest Quality Issues
iOS
Nov 26, 2024
Not Attentive
I have dealt with Rocket for six years. Recently wanted to refinance to a shorter loan. I told the rep the problems I had in the past, not getting calls back as promised. This rep told me he was nothing like that. And promised to call the next day, he called three days later as though nothing was wrong. I gave up, the reps are all the same, not worth the hassles to change. Beware
Android
Dec 1, 2024
There's a bug .It says developer need to fix on new update. I can't sign in. It keeps saying session expired. Asks to sign in again but won't let me.
Android
Dec 4, 2024
This app has always usually worked flawless. Recently I have tried to make extra payments to my principal and it only allows a total random amount. Such as if I want to pay an additional $1000 it limits me to $503. Today it completely crashes if I try look at the amortization table. Please fix!
Android
Dec 8, 2024
Can you please fix your login process and make the app independent of your website? What's the point of biometric phones if I have to be routed to your website that only understands alpha numeric passwords just to see my mortgage info?
iOS
Dec 17, 2024
Late payment date on calendar
I would like to see on the calendar the day my mortgage payment would be considered late.
iOS
Dec 20, 2024
App not available for Charles Schwab investors. ZERO stars if I could give zero.
So apparently the Rocket mortgage app is not available for Charles Schwab investors according to a Rocket service rep with no details to why this is. That's unfortunate. ZERO STARS.
iOS
Dec 20, 2024
Sell information
They will sell your information and your phone will be blowing up like crazy.
Android
Dec 21, 2024
After three great experiences, and having a horrible experience with rocket mortgage in what should have been of an extremely easy mortgage that closed early.
Android
Dec 22, 2024
Great Mortgage experience, terrible app. Doesn't support Android un the app. Shells you out to a web browser and makes you sign in again. Unacceptable.
Rocket Mortgage - Product Description
Ready to start your mortgage? Tap to e-sign your entire mortgage application Message us directly with the in-app message board See your full to-do list to track what we need from you and what we're working on Already have a mortgage with us? Easily manage your payments, bank account and autopay Get customizable push notifications so you know when your payment is due or when there's a change to your escrow account Access all of your loan documents at any time, including statements, tax forms and escrow analyses This is the first app of its kind, and we want to make sure it works for you. If you have feedback, let us know! Send your comments, questions or ideas to AppFeedback@RocketMortgage.com or reach out to @RocketMortgage on Twitter. *** NMLS #3030. Equal housing lender. Licensed in all 50 states. For our licensing and disclosure information, please visit: https://www.rocketmortgage.com/legal/disclosures-licenses ***
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