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The Roku App (Official) | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

3 Points Past 30 Days

Category: Entertainment

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

83%

Android
2766 Reports

iOS unitQ Score

iOS User Feedback

17%

iOS
573 Reports

User Feedback

17%

iOS
573 Reports

83%

Android
2766 Reports

The Roku App (Official) - Latest Quality Issues

iOS

Apr 1, 2025

Error message says incompatible

The app takes a full 30 seconds to load After loading there is a login button The app spins for another 30 seconds and then throws an error The message says your device is incompatible because it has been modified or uses untrusted software Ther is a link to a help page The help page is useless because provides no helpful information and suggests restarting your phone My device has not been modified I am running the latest iOS The only apps on my device have come from the Apple Store Roku is way out of line here I expected better quality

iOS

Apr 1, 2025

**Features Are Not Not As Pictured**

While I do use the app to change channels, that is essentially the ONLY function it serves. Contrary to what is advertised in the app description, it lacks essential features such as ON/OFF and VOLUME CONTROL buttons. Despite multiple updates, I have been waiting in vain for these buttons to magically appear. Each update has only disappointed me further. It is frustrating to see that third-party apps, like those for Roku, are capable of adding these basic features, yet the official app fails to do so. Given that I am not willing to pay for third-party alternatives, I feel that if other developers can implement these features, the official app should be able to do the same. The lack of these basic functionalities significantly diminishes the value of the app and my overall user experience. I am seriously considering switching to a different service that can provide a more comprehensive and user-friendly app. This app needs to step up its game and meet the basic expectations of its users.

iOS

Apr 1, 2025

Frustrating App

I use this a lot at night for private listening so I don't disturb the household. It will randomly time out causing me to reconnect yet AGAIN. Why does this happen? Every update that this app has gone through does not fix this issue. And NO, it's not my internet nor is it user error. So frustrating!

iOS

Apr 1, 2025

Lost favorite channels

Have loved Roku for years but got a new tv and when I put my stick in I have lost all my favorite channels. Reset with no luck. Very disappointing

Android

Apr 2, 2025

It doesn't work, I clarify, it doesn't work.

Android

Apr 2, 2025

Lack of command and voice systems

Android

Apr 2, 2025

Unable to Share Screen 😔

Android

Apr 2, 2025

More notifications of series and premieres are missing

Android

Apr 2, 2025

Roku takes a long time to connect to the TV to put what I want so it's not very good no sometimes I'm in a hurry and roku doesn't cooperate let's improve this

The Roku App (Official) - Product Description

Get to know the must-have app for streamers

Use the free Roku® mobile app to:
• Control your Roku devices with a convenient remote
• Use your voice or keyboard to quickly search for entertainment
• Enjoy private listening with headphones
• Stream free movies, live TV, and more on the go with The Roku Channel  
• Cast media files from your phone, like videos and photos, to your TV 
• Add and launch channels on your Roku devices
• Enter text on your Roku device easier with your mobile keyboard


You must connect your phone or tablet to the same wireless network as your Roku device to use certain features of the mobile app. Some features require a compatible Roku device and may require logging into your Roku account.


Feature availability:
•  Voice search is available in English in the US, UK, and Canada. It’s also available in Spanish in Mexico and the US.
•  The Roku Channel can be viewed in the mobile app in the US only. 
•  Some channels require payment, can change, and vary by country.


For more information, go to http://support.roku.com
Privacy Policy: go.roku.com/privacypolicy
CA Privacy Notice: https://docs.roku.com/published/userprivacypolicy/en/us#userprivacypolicy-en_us-CCPA

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