39
poor
Rover—Dog Sitters & Walkers | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
58%
Android
88 Reports
88 Reports
iOS unitQ Score
iOS User Feedback
42%
iOS
65 Reports
65 Reports
User Feedback
42%
iOS
65 Reports
65 Reports
58%
Android
88 Reports
88 Reports
Rover—Dog Sitters & Walkers - Latest Quality Issues
iOS
Jan 25, 2025
Adequate, frustrating
Works for the basics, finding a sitter, booking, communication, payment. However, I was unable to leave a tip after payment, which is processed automatically, despite going through the, Leave a Review and Tip process. Also, despite having used it to book two stays, Your Bookings says, No bookings yet. Same with, Rebook.
Android
Jan 25, 2025
Sitter Bloated, slow. Two notifications open during a visit, but only one works. The other gives an error, but still opens the app to the previous screen. Often need to tap 3 times to start a walk (3 screens that show "start Rover card"). Map tracking lacks detail/missing sections of the walk. Past visits remain in "upcoming" until you go in and out of the conversation. Huge battery drain during a walk.
iOS
Jan 25, 2025
Questionable payment practices
I'm baffled by how long it takes to get paid out by Rover after completing a booking that was prepaid by the client. Every time it happens, their excuse is that it's “processing” (for several days) on their end and not the bank's.
Android
Jan 26, 2025
I reported a caregiver who tried to scam me by asking for more money than I had paid him for the services through the app, fearing for my dog's life and not knowing if he was going to return it to me. Not only have you not fired that guy, who is not at all qualified to care for a living being, but on top of that you let him make a public comment lying and harming me by saying that I have not paid him for the services (when I have not) and insulting me. I don't understand anything.
iOS
Jan 27, 2025
😿
It doesn't let me put the number and it doesn't send me the SMS and if I press call it tells me to try again tomorrow
Android
Jan 27, 2025
Rover takes over 20% of sitters' earnings (and charges pet owners an additional 11%) and provides illusional stritcly performative "24/7" support. I am a well regarded sitter who had a serious health and safety issue arise during a booking, and Rover refused to assist or offer any backup when needed most. I received a threatening note and vandalism to my car in process. ‼️ I no longer feel safe. I strongly advise against using Rover—it's not a platform that values or supports its sitters.
iOS
Jan 27, 2025
Data protection is questionable and inexperienced carers are not welcome
Emergency contact and references as mandatory information are completely wrong. I personally think it's nonsense to exclude inexperienced carers, the dog parents can decide that for themselves. In addition, the entire registration process is really poorly designed, nobody has thought about user-friendliness. I also don't think it makes sense that only sitters can search. The payment methods also seem to be extremely limited. I recommend Gudog or simply classified ads for all of these topics. Hundelieb also recommends me :)
Android
Jan 27, 2025
Stay away from Rover. The site is terrible. The app sucks. Lot of headaches. High fees are not worth it.
Android
Jan 29, 2025
Mediocre app experience with some of the worst customer support you'll ever experience. -Pet Sitter & Owner
Rover—Dog Sitters & Walkers - Product Description
Rover is the #1 pet sitting and dog walking app. Get trusted pet care in your neighborhood. The Rover app was created for dog people by The Dog PeopleTM. Through the app, get adorable photo updates, GPS tracking of your dog’s walk, an easy way to message sitters or manage your business, and a secure way to book and pay. With over 200,000 pet sitters and dog walkers in the U.S. and Canada, Rover makes it easy to book pet care you can trust. PEACE OF MIND 95% of reviewed services receive a perfect 5-star rating. Every service booked on Rover is backed by the Rover Guarantee and 24/7 support. FAST & EASY Contact and message sitters and dog walkers, right from the app. Receive messages from sitters when you're on the go. Hassle-free and secure payments, every time. Get a map of your dog's walk, pee/poo and food/water alerts, and a personalized note from your sitter or dog walker. FOR PET SITTERS AND DOG WALKERS, TOO Send photos, videos, and messages to pet owners with just a few taps. Get paid on the go—it’s simple and secure with the Rover app. Seamlessly manage your business, even if you're at the dog park. Enable push notifications to respond faster than ever to booking requests. Create Rover Cards to seamlessly share information with your clients. IN THE PRESS Rover has appeared in: The New York Times The Today Show The Wall Street Journal USA Today ABC News And many more! Note: Rover uses location information in the background for tracking active services. Continued use of GPS running in the background can dramatically decrease battery life.
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