42
poor
Rover—Dog Sitters & Walkers | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
68%
Android
104 Reports
104 Reports
iOS unitQ Score
iOS User Feedback
32%
iOS
48 Reports
48 Reports
User Feedback
32%
iOS
48 Reports
48 Reports
68%
Android
104 Reports
104 Reports
Rover—Dog Sitters & Walkers - Latest Quality Issues
iOS
Dec 20, 2024
Seriously going to charge me to sign up to dog walk?
To dog walk or do anything on this app you have to pay $50 bucks and then they only pay you per walk, $20, no thanks.
Android
Dec 20, 2024
Fix your text entry please! Only complaint with the app. Having to go into another app to write my messages and feedback is frustrating. Can't swipe to text, no autocorrect, no double tap for a period, etc. What's the deal?
Android
Dec 20, 2024
forces a limited keyboard while filling out or editing pet information page (no swipe text, no suggestions, copy/paste, correction). Should be a priority fix. Pixel 9 latest everything. ***Edit, I came here to review in the middle of filling out my pet info. When I returned to the app in the background, all the data was reset and now I have to start over with the screwy keyboard. other features seem fine/functional, but for setting up your profile, probably just use the mobile web.
iOS
Dec 20, 2024
Last minute cancellation
I've been a loyal rover client for years but I will never use them again. My dog was scheduled to be watched over the 2024 holidays and rover last minute canceled our reservation two hours before his drop-off. Little to no explanation why and a refund with a small voucher. Luckily I was able to find someone despite no help from rover. If I had not I would have been out thousands of dollars and seeing family. Do yourself a favor and find a local sitter so this company won't screw you.
iOS
Dec 21, 2024
No support for exotic pets, small animals, etc.
The app doesn't have an option for exotic or small animal care which is incredibly frustrating.
Android
Dec 21, 2024
New update issues, now walks aren't tracking how far you have gone. Showing 0 after a 30 min walk!
Android
Dec 21, 2024
Recent update (Dec 2024) is abominably bad. Who asked for this ? You did NOT fix the broken/bad UI issues (walk GPS nonfunctional, inbox is a disaster). You BROKE basic functionality needed to do my job as a sitter - photos don't upload properly, but hang while uploading forever. My saved message also disappeared, forcing me to spend a bunch of extra time trying to recreate it. Neither was a problem before. You take a 20% cut from my labour, hundreds of $$$, for this ??? Unreal.
Android
Dec 21, 2024
As a sitter this app sucks. There are so many bugs i have to deal with when it comes to starting or ending a rover card. Their newest update has ruined my ability to use autocorrect for my notes to the owners which has been really saved me time, which is money in this type of job. The map in the walks is never accurate, the new update said i walked 0 miles when i know we walked more. Rover takes a decent amount of the sitters money. Your account can get taken down if you go to cash instead.
Android
Dec 22, 2024
Disaster technical assistance. They never answer.
Rover—Dog Sitters & Walkers - Product Description
Rover is the #1 pet sitting and dog walking app. Get trusted pet care in your neighborhood. The Rover app was created for dog people by The Dog PeopleTM. Through the app, get adorable photo updates, GPS tracking of your dog’s walk, an easy way to message sitters or manage your business, and a secure way to book and pay. With over 200,000 pet sitters and dog walkers in the U.S. and Canada, Rover makes it easy to book pet care you can trust. PEACE OF MIND 95% of reviewed services receive a perfect 5-star rating. Every service booked on Rover is backed by the Rover Guarantee and 24/7 support. FAST & EASY Contact and message sitters and dog walkers, right from the app. Receive messages from sitters when you're on the go. Hassle-free and secure payments, every time. Get a map of your dog's walk, pee/poo and food/water alerts, and a personalized note from your sitter or dog walker. FOR PET SITTERS AND DOG WALKERS, TOO Send photos, videos, and messages to pet owners with just a few taps. Get paid on the go—it’s simple and secure with the Rover app. Seamlessly manage your business, even if you're at the dog park. Enable push notifications to respond faster than ever to booking requests. Create Rover Cards to seamlessly share information with your clients. IN THE PRESS Rover has appeared in: The New York Times The Today Show The Wall Street Journal USA Today ABC News And many more! Note: Rover uses location information in the background for tracking active services. Continued use of GPS running in the background can dramatically decrease battery life.
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