19
poor
Rover—Dog Sitters & Walkers | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-5 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
62%
Android
68 Reports
68 Reports
iOS unitQ Score
iOS User Feedback
38%
iOS
42 Reports
42 Reports
User Feedback
38%
iOS
42 Reports
42 Reports
62%
Android
68 Reports
68 Reports
Rover—Dog Sitters & Walkers - Latest Quality Issues
iOS
Nov 13, 2024
Great service poor app
As an owner this app is very frustrating - the app does not show calendar of upcoming bookings, immediately archives conversations so if a sitter cancels I can't find their messages, and doesn't let you contact a sitter to discuss if a good fit without requesting specific time and date request. It also encourages owners to send multiple requests for same time to more than 1 sitter while taking money up front on requesting . Additionally the Get Help button isn't working. You charge owners 15% on top of sitters fees, please provide a better booking service for that!
Android
Nov 13, 2024
Following a bad experience I put pet sitting on hold via the application. The support service is of no use when you encounter a problem outside of business hours and there is no procedure for what to do in this case. It's worth asking for custody experiences and other account validation if on your side it's not as borderline. Not even the possibility of contacting the owner in case of emergency (no access to the number)
iOS
Nov 14, 2024
App only review
Found the perfect dog walker but the app is lacking in practically every way. I don't know how they keep people coming back? Absolutely ridiculous that they can't find a way for users to make changes to dates/times even when both parties have agreed to it? I'm desperately trying to figure out a way to leave a review for the dog walker and I can only do it on a Monday?! The “chat bot” is actually just AI that offers up a link to an article that is useless. I'm done.
iOS
Nov 14, 2024
Scammed
Signed up for wag and rover the same day was accepted by wag pretty fast. However Rover took a month to deny me because of my background check. I reached out and they said if I grabbed police report and wrote a statement about why I had charges on my record, they would consider me. Went through the hassle of getting this done. (Charges that are 6 years old) Took about another month for them to reply. They finally did reply and decided to approve me. I've now been on the app for like three months and only received one request and the person wanted to talk off the app and steal my info. Other than that I have received zero notifications. So I assume I'm blocked somehow. I have the exact same profile on wag and have gotten many responses so I know it's not that. I've already made thousands of dollars off wag so I hate you Rover Please give me my $50 back. I need it more than you do.
iOS
Nov 14, 2024
Hard for sitters
This has never been a sitter-friendly app, most recently they ask you (sitters) for your availability for an upcoming holiday without giving you the option of saying “already made plans through your app” the options are only that “I'm available” or “I'm not available” what about it you are a little available and have already made some plans through your app? Please make that change to include “my calendar is up to date” rather than the only other option “I'm not sure” thank you!
iOS
Nov 15, 2024
App is confusing
I used to walk for Wag but decided to switch to Rover because they take less of a cut of your earnings for each gig. However, the app is a lot more confusing for both myself and every client I've spoken with. The client has to request you, then you can accept the booking, but then the client has to accept that you accepted the booking which is where the service gets jeopardized. Every time I've had a booking, this is an issue because the client doesn't understand that they need to accept after the request. This causes bookings to sit in your inbox, even after you've agreed to the gig AND done a meet and greet. So, if the client doesn't accept the booking or forgets, you don't get paid but the client still expects the service you both agreed to in person which puts you in a really messed up situation where you either do the service for free or you don't do the service you agreed to do. It's stressful every time because it's not user friendly at all.
Android
Nov 16, 2024
So bad to provide 3 emails from people who can prove our work as a pet sitter when we are a beginner and therefore necessarily no possibility of having recommendations..... I'm very disappointed that I can't do it....
iOS
Nov 16, 2024
Trashy company
Don't sign up for this app. I was in the process of getting set up to be a sitter paid a $50 fee for background check long story short I changed my email it wasn't noted so I was denied being a sitter and was told I would receive be refunded for background check in 1-3 business days… it's been a month and a half and two inquiries later, still no refund. This company is disorganized, unprofessional, unreliable and money hungry. Do not trust this company.
iOS
Nov 17, 2024
Scamming is huge
I got 3 scam messages in the first week. Maybe it's works but I don't know if it's worth the risk of scam.
Rover—Dog Sitters & Walkers - Product Description
Rover is the #1 pet sitting and dog walking app. Get trusted pet care in your neighborhood. The Rover app was created for dog people by The Dog PeopleTM. Through the app, get adorable photo updates, GPS tracking of your dog’s walk, an easy way to message sitters or manage your business, and a secure way to book and pay. With over 200,000 pet sitters and dog walkers in the U.S. and Canada, Rover makes it easy to book pet care you can trust. PEACE OF MIND 95% of reviewed services receive a perfect 5-star rating. Every service booked on Rover is backed by the Rover Guarantee and 24/7 support. FAST & EASY Contact and message sitters and dog walkers, right from the app. Receive messages from sitters when you're on the go. Hassle-free and secure payments, every time. Get a map of your dog's walk, pee/poo and food/water alerts, and a personalized note from your sitter or dog walker. FOR PET SITTERS AND DOG WALKERS, TOO Send photos, videos, and messages to pet owners with just a few taps. Get paid on the go—it’s simple and secure with the Rover app. Seamlessly manage your business, even if you're at the dog park. Enable push notifications to respond faster than ever to booking requests. Create Rover Cards to seamlessly share information with your clients. IN THE PRESS Rover has appeared in: The New York Times The Today Show The Wall Street Journal USA Today ABC News And many more! Note: Rover uses location information in the background for tracking active services. Continued use of GPS running in the background can dramatically decrease battery life.
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