56
fair
Royal Caribbean International | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-4 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
76%
Android
694 Reports
694 Reports
iOS unitQ Score
iOS User Feedback
24%
iOS
216 Reports
216 Reports
User Feedback
24%
iOS
216 Reports
216 Reports
76%
Android
694 Reports
694 Reports
Royal Caribbean International - Latest Quality Issues
Android
Nov 18, 2024
It was very difficult to communicate with people from our group, sometimes it worked and sometimes messages would not arrive for hours or days. Even when you have the phone on airplane mode and connected to Wi-Fi Guest account. Would be helpful if you can have a search feature.
Android
Nov 18, 2024
Not fully functional tech support no help can not see my calendar
Android
Nov 18, 2024
Not available on tablets. Goes down regularly.
Android
Nov 18, 2024
Royal app frozen when I clicked on 'Edit check-in'. Had un-installed and reinstalled several times to no avail. Other section likes dining, calendar, and profile worked fine.
Android
Nov 19, 2024
the service is pretty good but the allergies you tell them you have when you first get here they are lacking in that department because I am allergic to bacon and ordered a burger that I didn't know had bacon on it and it basically ruined my first and second night on the trip. however they did refund me the room service charge but I believe that the 15% discount for my next Cruise is pretty cheap on their end considering half of my cruise I spent sick.
Android
Nov 19, 2024
I don't recommend it,really bad entreteiment ,on buffet, not capacity for all Costumer, in the restaurant changed you diner time after select my preference time in less word I don't recommend this ship Allure.
Android
Nov 19, 2024
Glitchy and didn't work well. Kept kicking us off the wifi. Will be very unhappy when they get rid of the printed cruise compass.
Android
Nov 19, 2024
Would be a 5 if it worked! Halfway thru the cruise app stopped working. The front desk and I were unable to get past "there's a problem, try later." I'm on my way off the ship and it's still not working.
Android
Nov 19, 2024
This is NOT a very user-friendly app, needs a search option so you can locate information more easily. The messaging system is awful. We disembarked yesterday, and today, I'm still getting notifications of messages sent during the cruise. While crusing, the messages sent were delayed, making it difficult to communicate with our group, missing activities and gathering time for breakfast, etc. It doesn't match the customer service and personal service we experienced while on board.
Royal Caribbean International - Product Description
The Royal Caribbean app guides you through your upcoming vacation. From booking cruises and pre-cruise purchases through check-in and departure, use the app to plan your entire voyage. And make sure you turn on auto-updates, so you can keep up with all of the ways we improve the app. Features may vary from ship to ship. The app is free to download and use. In-app purchases available. Once onboard, connect to your ship's guest Wi-Fi. No internet package required. Off the ship, you can: ● Book a cruise ● Sign into your account to view your booked cruises (must be at least 13 years old to have a guest account) ● Complete check-in – scan travel documents and select your arrival time ● Link reservations with other guests so you can make plans together ● Make dining, shore excursion, spa and, where available, entertainment reservations ● Purchase and upgrade internet and beverage packages ● Learn about the ship’s activity, entertainment, and dining venues, including menus, and view deck maps Once onboard, connect to ship Wi-Fi so you can: ● Complete the guest safety briefing on your time before setting sail. The app will even help you out with a reminder notification. ● Make specialty and My Time dining reservations ● Quickly and conveniently reserve shore excursions and shows, where available ● Plan each day by browsing daily activities and saving them to your calendar. Notifications will remind you when you have plans. ● Chat with family, friends, and fellow travelers ● Find your way around with complete deck plans ● Track your onboard expense account in the app (or not… after all you’ll be on vacation!) ● Plan your next vacation by making a NextCruise deposit and choosing your itinerary later, or secure your spot on the itinerary of your dreams by booking a cruise in the app. We continue to develop and enhance the app and are looking for your ideas and feedback. Email AppFeedback@rccl.com and tell us what you’d like to see in the future.
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