60
fair
Royal Caribbean International | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-5 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
79%
Android
702 Reports
702 Reports
iOS unitQ Score
iOS User Feedback
21%
iOS
189 Reports
189 Reports
User Feedback
21%
iOS
189 Reports
189 Reports
79%
Android
702 Reports
702 Reports
Royal Caribbean International - Latest Quality Issues
iOS
Dec 20, 2024
BUGS-DOES NOT WORKING
The app after the last update it's not working. Deleted it and reinstalled it. Still NOTHING! I am unable to go through my cruises and unable to do the check in etc. NEEDS TO BE FIXED ASAP. Works ok in other devices that I didn't update the app.
Android
Dec 20, 2024
Messaging feature barely works, should include map showing boat location.
Android
Dec 20, 2024
This is my first time using the app and its ok but Carnivals app is a little better in terms of organization and information. However, Royal Caribbean wins with the included text while on board. Carnival charges an additional $5 to use the text feature. Overall it is a good app and works great.
iOS
Dec 20, 2024
Apple wallet not working
Apple Wallet not working for Set sail pass since recent update
Android
Dec 20, 2024
To start with, unless you pay for internet access, this is your source of truth while on the boat. There is general misinformation or contradictory information. There are clear missing features - an in-app contact for guest service for example - and the notifications are incessant. Needs work.
Android
Dec 20, 2024
Changes with events, time of events/shows, and locations during the sailing time were not updated in a timely manner, so I missed 2 events. Also, if you purchase pics via digital download, they don't show in your 'download' folder. They show up in 'recent photos' folder, which was not clearly explained. Oh, and maybe add a live navigational feature while onboard for those of us who are directionally challenged! Overall, decent app, though!😊
iOS
Dec 20, 2024
Navigator of the Seas
Service excellent but food too bland & monotonous, variety is a MUST!
Android
Dec 20, 2024
Can't use on my tablet. Ridiculous.
Android
Dec 21, 2024
The boarding pass disappears. It is seen on the web but no longer in the app.
Royal Caribbean International - Product Description
The Royal Caribbean app guides you through your upcoming vacation. From booking cruises and pre-cruise purchases through check-in and departure, use the app to plan your entire voyage. And make sure you turn on auto-updates, so you can keep up with all of the ways we improve the app. Features may vary from ship to ship. The app is free to download and use. In-app purchases available. Once onboard, connect to your ship's guest Wi-Fi. No internet package required. Off the ship, you can: ● Book a cruise ● Sign into your account to view your booked cruises (must be at least 13 years old to have a guest account) ● Complete check-in – scan travel documents and select your arrival time ● Link reservations with other guests so you can make plans together ● Make dining, shore excursion, spa and, where available, entertainment reservations ● Purchase and upgrade internet and beverage packages ● Learn about the ship’s activity, entertainment, and dining venues, including menus, and view deck maps Once onboard, connect to ship Wi-Fi so you can: ● Complete the guest safety briefing on your time before setting sail. The app will even help you out with a reminder notification. ● Make specialty and My Time dining reservations ● Quickly and conveniently reserve shore excursions and shows, where available ● Plan each day by browsing daily activities and saving them to your calendar. Notifications will remind you when you have plans. ● Chat with family, friends, and fellow travelers ● Find your way around with complete deck plans ● Track your onboard expense account in the app (or not… after all you’ll be on vacation!) ● Plan your next vacation by making a NextCruise deposit and choosing your itinerary later, or secure your spot on the itinerary of your dreams by booking a cruise in the app. We continue to develop and enhance the app and are looking for your ideas and feedback. Email AppFeedback@rccl.com and tell us what you’d like to see in the future.
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