35
poor
Royal Mail | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
2 Points Past 30 Days
Category: Lifestyle
30-Day Trend
Android unitQ Score
Android User Feedback
59%
Android
308 Reports
308 Reports
iOS unitQ Score
iOS User Feedback
41%
iOS
211 Reports
211 Reports
User Feedback
41%
iOS
211 Reports
211 Reports
59%
Android
308 Reports
308 Reports
Royal Mail - Latest Quality Issues
Android
Dec 21, 2024
I would like to complain of poor service by royal mail as I cannot criticis on tracking app I'll put it here 2 days running been let down 1ste day another parcel was delivered 10 min before the next day delivery I waited in for gate unlocked dog in house there is a sign on gate that does ask to use other entrance .driver said unable to gain access the other delivery did 10 min before.they Arranged for next day I even added neighbour option waited 8.30 evening got message sorry unable to deliver
Android
Dec 21, 2024
Honor 20/pro no longer compatible... As somebody recently mentioned in their review – you cannot download this app anymore. That's a shame. Now we have to use the Royal Mail website 🤦♂️
Android
Dec 21, 2024
not possible to track down
Android
Dec 21, 2024
Hangs indefinitely or crashes at checkout as standard. Using Android 14 device and usually paying by PayPal. These days things never run smoothly at checkout since July-Aug 2024. Praying for an update that will actually fix them flipping bugs.
Android
Dec 22, 2024
Absolutely Awful Service. YOU were once good and on time and Knew How to Knock a Door & Ring a Doorbell.... It now seems beyond You 😕
Android
Dec 22, 2024
Erratic at best!!
Android
Dec 22, 2024
doesnt give Update on where parcel is awful app
Android
Dec 22, 2024
disgusting service parcel went to wronh hub , eaited on all day did not arrive now 2nd day promiced to deliver surprise surprise not delivered.
Android
Dec 22, 2024
Does not work
Royal Mail - Product Description
Track an Item: • Simply enter your Royal Mail tracking ID or scan the barcode and we’ll notify you on the progress of your delivery. Send an Item: • Quickly and easily buy postage in just a few steps. You can either print your own labels or we can print it for you, just take the QR code on the app to one of our Delivery Office Customer Service Points and have your label printed for free. Book a Collection: • Send and return your parcel from home or work? Book a Parcel Collect so you won’t have to go out, because your postie can collect your items from you. And if you can’t print out a label, don’t worry, we’ll bring one with us. Services Near You: • We can help you find your nearest drop-off location - Postbox, Parcel Postbox (available 24/7), Royal Mail Delivery Office or Post Office branch including collection times and opening hours. Book a Redelivery: • Missed a delivery? Using the Royal Mail App, you can easily book a Redelivery to your address, your neighbour’s address or a local Post Office – and you pick the delivery day! Change Your Delivery Options to Suit You: • You can now change where your parcel is delivered, to a Safeplace or neighbour after it has been sent. Set up a Redirection •Our Redirection service will ensure you won't miss important documents and will help prevent your personal details falling into the wrong hands. Many More Great Features: • Find the size and format of your parcel using our Augmented Reality Parcel Sizer; • See a photograph of the signature if someone has signed for it, or the Safeplace an item has been delivered to; • Get proof of postage sent straight to your phone – get that extra peace of mind when dropping off at any of our locations including Parcel Postboxes; • Save items you are tracking and add an alias name making them easier to identify; • Save postage receipts – simply take a photo of your receipt and store it to the app; • Pay a fee – if you’ve received a grey Fee to pay card you can now pay this on the App • Postcode and address finder – if you’re not sure of a full address, or want to check a postcode, just enter part of the address and we’ll fill in the blanks. • Click & Drop – the Royal Mail App and Click & Drop work hand in hand, making your interactions more seamless with one login. • Alexa integration – if you have an Alexa, you can track your item using a nickname you have previously assigned to an item.
All intellectual property rights, including trademarks and word marks, are the property of respective owners