55
fair
Ruter – Mobility in Oslo/Viken | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-9 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
27%
Android
17 Reports
17 Reports
iOS unitQ Score
iOS User Feedback
73%
iOS
46 Reports
46 Reports
User Feedback
73%
iOS
46 Reports
46 Reports
27%
Android
17 Reports
17 Reports
Ruter – Mobility in Oslo/Viken - Latest Quality Issues
iOS
Nov 7, 2024
Needs to be tightened up somewhat
The Ruter app used to be very good, but has lost a bit, I think. Too many superfluous features that you have to navigate past. Generally slow. The most important thing is that you can see when the bus/tram/track/train is leaving, as fast as possible. Rail should be the default display. Now I all too often have to press an extra time to get away from the bus and to the rail/train. But the worst thing I experienced today, when I looked at a journey a few hours ahead. Stupid me thought you saved time by pressing "buy ticket" now, but that ticket was activated immediately, and is therefore not valid on the trip I'm going to make...
iOS
Nov 8, 2024
The pricing model
The pricing models for zones are not quite right. Paying 69kr for a bus ride from Høvik to Lysaker that takes 10 min (both in Bærum but two different zones) is not okay.
Android
Nov 10, 2024
Ticket expiration: This was in place for a long time, but now tickets that expire during the journey disappear again!? Very cumbersome during a check to have to look up a receipt under profile. It doesn't have a QR code for checking either. Must get back "expired tickets" that are easy to check in terms of time against where the journey started. It would also have been nice to be able to edit the quick purchases.
iOS
Nov 12, 2024
Could have been much better in relation to the prices
Shows that the train has left while the train has not arrived on the platform
iOS
Nov 12, 2024
Hi
Works fine but noticed that the arrival time of some of the trains is not quite right? This differs from the time delivered by Bane NOR and Vy. Is it a mistake?
Android
Nov 13, 2024
Cars are expensive
iOS
Nov 14, 2024
Buggy app
Logs you out of the app and doesn't work without giving info about it.
iOS
Nov 15, 2024
taken
Too high prices on the tickets, the young people who have to pay for ex. I pay four my own ticket every month, assa month's ticket. With my own money.
iOS
Nov 17, 2024
App crashes
Every time I tap on the app, it crashes. Have tried and reinstall it but that didn't work either. I'm on an iPhone 8 plus iOS version above 16.7. Please fix this.
Ruter – Mobility in Oslo/Viken - Product Description
Finally: Everything you need to ride public transport, all in one app. You can plan your journey, buy a ticket and set up a personal profile when you ride with us. With the Ruter app, you can also: • See departures in real time • Save places you visit often • See how crowded the bus is in real time • Filter modes of transport • Get relevant service disruption information • Find the nearest available city bike • See how long it takes to bike or walk If you set up a personal profile: • Tickets, history and favourites will be safely stored with us – even if you change phones • We can offer you quicker and more convenient customer service This is just the beginning of the new app – we’ll finish it together. More and better features will be available in the future. Thank you for travelling with us!
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