Quality degradation at Sainsbury's Groceries  
Users report higher volume of Quality Issues than usual
23
poor

Sainsbury's Groceries | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-14 Points Past 30 Days
Category: Shopping
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
96%
Android
194 Reports
iOS unitQ Score
iOS User Feedback
4%
iOS
8 Reports
User Feedback
4%
iOS
8 Reports
96%
Android
194 Reports
Sainsbury's Groceries - Latest Quality Issues
Android
Dec 19, 2024
When it works at all, the favourites list just keeps showing the same items over again. When all too often the service is down, the error handling is appalling, saying check your connection when the fault is at THEIR end. Appalling.
Android
Dec 19, 2024
So glitchy and unreliable and customer service these days is abismal. No wonder my friends have already opted for Ocado.
Android
Dec 20, 2024
Full of bugs. Doesn't keep your nectar card linked. When you try and update an order your trolley remains empty even though you have to checkout again. Need to reinstall far too often
Android
Dec 20, 2024
I'm very confused as to why my everyday essentials and frequently purchased items keep disappearing from my favourites. I add them back, and then they are gone again. From bleach to toilet roll. I rely on my favourites to remind me what I am running out of. These items haven't been or discontinued, so why do my essentials keep disappearing off my favourites, I'm confused. A few times, I've ended up running out of toilet paper, bleach, toothpaste, vitamins....
Android
Dec 20, 2024
App has been very poor recently. Keeps crashing and very unreliable
Android
Dec 20, 2024
Usual cock-up , every time I start to order. I have to put in a new password, takes 20 minutes or more sometimes, get shut down quiet often for trying too hard to get into the site can't complain about the quality of the food delivery always on time
Android
Dec 21, 2024
Previous update has made the favourites list and search have issues with constantly reloading and repeating the same few products, as others have mentioned. Beyond that, the app is often slow to load and respond, and the Nectar integration is needlessly convoluted. The search feature is very hit and miss as well - often typing in the exact product name will not return a result despite the product definitely being in stock, meaning you have to navigate to the item manually via the categories.
Android
Dec 22, 2024
Constant glitches, really slow to add items. Currently trying to amend an order and the basket shows as empty even though it's full.
Android
Dec 22, 2024
App not working. Says o have no orders. Not very good going wrong a few days before christmas.
Sainsbury's Groceries - Product Description
You can now do your grocery shopping wherever and whenever it suits you with the Sainsbury’s Groceries app.
 
That means 30,000+ products in your pocket ready to be delivered to your door at your chosen date and time.
 
Here’s some of the things you can do with it:
- Browse or search for food, drink, and household products
- Create a new order or edit an existing one
- Link your Nectar card and collect rewards points whilst you shop
- Get all our best offers and deals
- Use the app for food and drink deliveries all over the UK, or Click & Collect your shopping from one of our stores.
 
Already a registered Sainsbury’s groceries shopper?
In that case it’s easy, just log into the app with your usual details and you’ll find all your information, offers and Favourites there waiting for you.
 
What if you’re new to shopping for groceries online?
It only takes a moment to register and get shopping. Your most ordered items are automatically added to your Favourites, so the more you shop with the app, the quicker it gets.
 
Hear what people are saying about Sainsbury’s Groceries app:
“Does everything except cook the food for you, great App!”
“The delivery was early and the driver phoned to see if it was ok. Excellent service!!”
“Used this yesterday and collected my shopping today. It was so easy.”
 
We’re always trying to improve our Groceries app, so each new release will contain a combination of new features, performance enhancements and bug fixes.
Want to improve your unitQ Score by 20% within 30 days?
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