Quality degradation at Sainsbury's Groceries  
Users report higher volume of Quality Issues than usual
32
poor

Sainsbury's Groceries | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-16 Points Past 30 Days
Category: Shopping
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
85%
Android
74 Reports
iOS unitQ Score
iOS User Feedback
15%
iOS
13 Reports
User Feedback
15%
iOS
13 Reports
85%
Android
74 Reports
Sainsbury's Groceries - Latest Quality Issues
Android
Mar 7, 2025
Kept saying my card details were invalid when trying to order for delivery even though they aren't. Closed my account and ordered Tesco delivery instead who who were happy to take my money. Sham company.
iOS
Mar 8, 2025
App won’t let me access account
The app says my account has been locked and gives me a number to call. I have phoned the technical help centre and all they say is that there is no lock on the account. Hopeless. I've tried accessing my account via the web browser and on different devices. Same answer. This is incompetent. Instead of cutting staff perhaps Sainsbury's need to expand their staff. I'm changing to Ocado.
Android
Mar 9, 2025
Just downloaded, opened app and received a message saying oops something went wrong!
Android
Mar 9, 2025
I've been using it for years and it's been very convenient but the past few weeks have been very erratic. Appears logged in but I can't do anything
Android
Mar 10, 2025
Having recently switched my delivery pass from a rival supermarket because their app is rubbish, imagine my surprise upon discovering the Sainsbury's one is even worse.
Android
Mar 11, 2025
The app functions reasonably but lags behind others in this category (eg Tesco). There are some frustrating misses on the app, such as the inability to use vouchers as a payment method on the app itself - you need to do this on the online version.
Android
Mar 11, 2025
Freezes on loading constantly
Android
Mar 11, 2025
When I try to open the app it states error I've used this app for years. When it did come on it started playing up, so i cancelled the order but it was delivered anyway, i originally chose the saver slot which was £2 but i cancelled it, but my receipt stated £7 and did not have all the items I originally put in the basket 😡 absolutely disgraceful they need to get the app sorted until then I'm off elsewhere 😠
Android
Mar 12, 2025
Never had any problems with the app until the latest update. Now doesn't work at all. Search/Browse doesn't show anything.
Sainsbury's Groceries - Product Description
You can now do your grocery shopping wherever and whenever it suits you with the Sainsbury’s Groceries app.
 
That means 30,000+ products in your pocket ready to be delivered to your door at your chosen date and time.
 
Here’s some of the things you can do with it:
- Browse or search for food, drink, and household products
- Create a new order or edit an existing one
- Link your Nectar card and collect rewards points whilst you shop
- Get all our best offers and deals
- Use the app for food and drink deliveries all over the UK, or Click & Collect your shopping from one of our stores.
 
Already a registered Sainsbury’s groceries shopper?
In that case it’s easy, just log into the app with your usual details and you’ll find all your information, offers and Favourites there waiting for you.
 
What if you’re new to shopping for groceries online?
It only takes a moment to register and get shopping. Your most ordered items are automatically added to your Favourites, so the more you shop with the app, the quicker it gets.
 
Hear what people are saying about Sainsbury’s Groceries app:
“Does everything except cook the food for you, great App!”
“The delivery was early and the driver phoned to see if it was ok. Excellent service!!”
“Used this yesterday and collected my shopping today. It was so easy.”
 
We’re always trying to improve our Groceries app, so each new release will contain a combination of new features, performance enhancements and bug fixes.
Want to improve your unitQ Score by 20% within 30 days?
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