83
good
Salesforce Authenticator | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-2 Points Past 30 Days
Category: Business
30-Day Trend
Android unitQ Score
Android User Feedback
94%
Android
79 Reports
79 Reports
iOS unitQ Score
iOS User Feedback
6%
iOS
5 Reports
5 Reports
User Feedback
6%
iOS
5 Reports
5 Reports
94%
Android
79 Reports
79 Reports
Salesforce Authenticator - Latest Quality Issues
iOS
Mar 10, 2025
Awful experience
Keeps asking to share location every single time, making it a painful experience for the user.
Android
Mar 11, 2025
Why not working, could even add for scan QR
Android
Mar 12, 2025
Such a waste of time. It barely ever works the way it is supposed to.
iOS
Mar 13, 2025
Rarely works
This app rarely works automatically as it is supposed to. 95% of the time I have to type in the 6 digit code to long in to Salesforce.
Android
Mar 16, 2025
doesn't work
Android
Mar 18, 2025
lot of bugs
Android
Mar 18, 2025
Not working my phone
Android
Mar 21, 2025
there are instances the app doesn't see that I'm trying to get auth when logging into SF but it's rare. But I do like the approve for specified time.
Android
Mar 26, 2025
My new job requires that I use this as a 2-step authentication and I've have yet to get my accounts setup.
Salesforce Authenticator - Product Description
Salesforce Authenticator adds an extra layer of security for your online accounts with multi-factor authentication (also known as two-factor authentication). With Salesforce Authenticator, you use your mobile device to verify your identity when logging in to your account or performing critical actions. The app sends you a push notification, and you approve or deny the activity with just a tap. For even more convenience, Salesforce Authenticator can use your mobile device’s location services to automatically approve account activity that you trust. The app also provides one-time verification codes for use while you’re offline or have low connectivity. Use Salesforce Authenticator to secure all your online accounts that support time-based one-time passwords (TOTP). Any service that allows multi-factor authentication using an “Authenticator app” is compatible with Salesforce Authenticator. Location Data & Privacy If you enable location-based automation in Salesforce Authenticator, rest assured that Salesforce never tracks your location or shares it with anyone. Location data is stored securely on your mobile device, never in the cloud. You can delete all location data from your device or turn off location services at any time. Learn more about how the app uses location data in Salesforce Help. Battery Usage Rather than getting precise location updates, Salesforce Authenticator only receives updates when you enter or leave the approximate area, or “geofence,” of a location that you trust. By minimizing the frequency of location updates, Salesforce Authenticator conserves your mobile device’s battery life. To reduce battery usage even more, you can turn off location services and stop automating your activity.
All intellectual property rights, including trademarks and word marks, are the property of respective owners