85
good

Salesforce Authenticator | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 30 Days
Category: Business
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
97%
Android
63 Reports
iOS unitQ Score
iOS User Feedback
3%
iOS
2 Reports
User Feedback
3%
iOS
2 Reports
97%
Android
63 Reports
Salesforce Authenticator - Latest Quality Issues
Android
Jan 9, 2025
Why can't my cellphone scan the barcode on my Oppo A77s cellphone
Android
Jan 11, 2025
Does not support 8-digit codes anymore. Restore on new device "converted" everything to 6-digit codes. Lost 1 full day to to get new qr codes for over 30 entries I had. Of course I'm using now an alternative app. Really disappointing. Not recommended.
Android
Jan 11, 2025
It's getting shittier what philips does. I bought it because it doesn't chat anywhere, anytime, even if we are on a wifi connection.
Android
Jan 14, 2025
I can't back up my old phone. To move it to a new phone
Android
Jan 14, 2025
Sometimes it asks for a password and sometimes it doesn't, but great.
Android
Jan 14, 2025
Lost backup data
Android
Jan 14, 2025
The backup by email button doesn't work, and I am unable to backup by SMS (nowhere to do that in the app) so I am locked out of all my Salesforce environments unless I have my wifi only old phone on hand, charged, and hooked up to WiFi Please fix this, it's ridiculous
Android
Jan 15, 2025
Not helpful.gives 2 words when none ask for that.
Android
Jan 20, 2025
No email comes to the post office to reset the password
Salesforce Authenticator - Product Description
Salesforce Authenticator adds an extra layer of security for your online accounts with multi-factor authentication (also known as two-factor authentication). With Salesforce Authenticator, you use your mobile device to verify your identity when logging in to your account or performing critical actions. The app sends you a push notification, and you approve or deny the activity with just a tap. For even more convenience, Salesforce Authenticator can use your mobile device’s location services to automatically approve account activity that you trust. The app also provides one-time verification codes for use while you’re offline or have low connectivity. 

Use Salesforce Authenticator to secure all your online accounts that support time-based one-time passwords (TOTP). Any service that allows multi-factor authentication using an “Authenticator app” is compatible with Salesforce Authenticator.

Location Data & Privacy
If you enable location-based automation in Salesforce Authenticator, rest assured that Salesforce never tracks your location or shares it with anyone. Location data is stored securely on your mobile device, never in the cloud. You can delete all location data from your device or turn off location services at any time. Learn more about how the app uses location data in Salesforce Help.

Battery Usage
Rather than getting precise location updates, Salesforce Authenticator only receives updates when you enter or leave the approximate area, or “geofence,” of a location that you trust. By minimizing the frequency of location updates, Salesforce Authenticator conserves your mobile device’s battery life. To reduce battery usage even more, you can turn off location services and stop automating your activity.
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