85
good

Salesforce Authenticator | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-2 Points Past 30 Days
Category: Business
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
93%
Android
93 Reports
iOS unitQ Score
iOS User Feedback
7%
iOS
7 Reports
User Feedback
7%
iOS
7 Reports
93%
Android
93 Reports
Salesforce Authenticator - Latest Quality Issues
iOS
Dec 3, 2024
Don’t get a new phone!
I recently purchased a new phone and it's been a nightmare with this app and now the website. It doesn't recognize me-okay fine-I can reset my information-except it won't allow me to do that either. I had an important email to send out about a sale we were having and no one knew about it because I couldn't send. I am beyond frustrated.
Android
Dec 3, 2024
Not able to login
Android
Dec 4, 2024
It's good for security purposes, but sometimes it feels tiring when we need to authenticate repeatedly.
Android
Dec 5, 2024
Sometimes it doesn't come through and I have to use the code but it usually works for me
Android
Dec 13, 2024
Nice appp but most of the time i have to use the verification code for opening my bfl
Android
Dec 13, 2024
Suddenly my phone is not compatible, although I have newer Android that minimum needed.
Android
Dec 16, 2024
New mobile to not backup please clear my problem sir ....
Android
Dec 17, 2024
The auto-approval message is not coming, and I always need to type the verification code.
Android
Dec 21, 2024
I switched from one computer to another and it doesn't allow me to bring the old accounts, it serves only once authenticated by mail and then the app doesn't do anything.
Salesforce Authenticator - Product Description
Salesforce Authenticator adds an extra layer of security for your online accounts with multi-factor authentication (also known as two-factor authentication). With Salesforce Authenticator, you use your mobile device to verify your identity when logging in to your account or performing critical actions. The app sends you a push notification, and you approve or deny the activity with just a tap. For even more convenience, Salesforce Authenticator can use your mobile device’s location services to automatically approve account activity that you trust. The app also provides one-time verification codes for use while you’re offline or have low connectivity. 

Use Salesforce Authenticator to secure all your online accounts that support time-based one-time passwords (TOTP). Any service that allows multi-factor authentication using an “Authenticator app” is compatible with Salesforce Authenticator.

Location Data & Privacy
If you enable location-based automation in Salesforce Authenticator, rest assured that Salesforce never tracks your location or shares it with anyone. Location data is stored securely on your mobile device, never in the cloud. You can delete all location data from your device or turn off location services at any time. Learn more about how the app uses location data in Salesforce Help.

Battery Usage
Rather than getting precise location updates, Salesforce Authenticator only receives updates when you enter or leave the approximate area, or “geofence,” of a location that you trust. By minimizing the frequency of location updates, Salesforce Authenticator conserves your mobile device’s battery life. To reduce battery usage even more, you can turn off location services and stop automating your activity.
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