Quality degradation at Salesforce Field Service  
Users report higher volume of Quality Issues than usual
31
poor

Salesforce Field Service | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-13 Points Past 30 Days
Category: Business
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
67%
Android
34 Reports
iOS unitQ Score
iOS User Feedback
33%
iOS
17 Reports
User Feedback
33%
iOS
17 Reports
67%
Android
34 Reports
Salesforce Field Service - Latest Quality Issues
Android
Mar 6, 2025
Is too much slow and time axpensive
Android
Mar 6, 2025
bugger application. does not synchronize the fields of the request with the pc. forced to modify the request with the pc.
iOS
Mar 7, 2025
very slow after update
very slow after update
Android
Mar 7, 2025
Absolutely horrible app, constantly crashing after 90 seconds of use. Phone battery life has become abismal with use and having no alternative as the app is required by work makes it disappointing that the app isnt even slightly optimised
iOS
Mar 7, 2025
Please resolve issues.
254.1.1 has added many bugs and display issues. Issues on Time sheet screen, have to scroll up/down to get times to show. ‘Update Work Order Complete' banner block back button and no way dismiss quickly.
Android
Mar 8, 2025
loading frequently and updated version is waste
iOS
Mar 8, 2025
.
EVERY Saturday I have to delete and re install the app , literally every Saturday. Then have to re do everything just to be able to sign back in
iOS
Mar 10, 2025
Update messed up the app
The latest update has almost made the app impossible to use. Lost of display and since issues. Have to reinstall the app multiple times throughout the day.
Android
Mar 11, 2025
We use this for work at AAA and it's horrible! Update as of 3 10 2025 ...yall please stop with all these updates ...I work for aaa and now we can't click on the battery to copy an paste for battery sales to do the consume for the serial number . We have to call our managers to do it which slows us down bigtime . It's not efficient. Please fix . Yalls latest update caused this .
Salesforce Field Service - Product Description
The Field Service mobile app by Salesforce is a brand new way to bring the full power of Field Service management to your mobile workforce. Improve first visit resolution by arming employees with this best-in-class mobile solution.  Built to be offline first, Field Service presents information in a clean and easy-to-use user interface and arms your workforce with the latest information with in-app notifications.

Backed by the Salesforce1 platform, this application lets you customize and extend the app to empower your mobile employees with whatever they need to easily resolve issues in the field.

Note: This application requires your Salesforce org to have Field Service. Individual users must be provisioned with Field Service Technician licenses to use this application. Please contact your Salesforce Account Executive for more information on purchasing Field Service and user licenses.

Features:
- Easy-to-use thanks to an optimized, clear, and beautiful user interface to view service appointments, work orders, inventory, service history and other important information from anywhere.
- Mapping, navigation, and geolocation capabilities let you know where you are, where you’ve been, and where you’re headed next.
- Offline-first design with intelligent data priming and offline actions to let you finish work regardless of network connectivity.
- Collaborate in real-time with dispatchers, agents, managers, and other technicians or mobile employees using messages and photos through Chatter.
- Access relevant Knowledge Articles to help you finish tricky tasks.
- Stay informed with the most up-to-date information with automatic push notifications to relevant users.
- Easily obtain proof of service using your touch screen to capture customer signatures.
- Quickly generate and send Service Reports to your customers after completing jobs.
- Seamlessly manage your Van Stock inventory or record product transactions using a Price Book.
- Plan ahead by viewing the parts required to complete a job, and easily record the products consumed after completing a job.
- Extend and customize this application using configurable layouts to reorganize information, and list views to control user schedules. Custom tailored quick actions, Salesforce Flows, and deep-links to other apps allow users to tackle any case.
- Declare your time off by recording it  in the application
- Scan barcodes and QR codes directly from the app
- Intuitively visualize the different steps required to finish complex jobs with work order line items
- Quickly get up to speed by viewing asset service history information.
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