83
good
Sam's Club | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 30 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
61%
Android
762 Reports
762 Reports
iOS unitQ Score
iOS User Feedback
39%
iOS
481 Reports
481 Reports
User Feedback
39%
iOS
481 Reports
481 Reports
61%
Android
762 Reports
762 Reports
Sam's Club - Latest Quality Issues
iOS
Dec 18, 2024
Out of stocks
Exactly half of the items I went to the Club to purchase were out of stock. It is very disappointing.
iOS
Dec 19, 2024
Worst app!!!!
This has got to be the worst app ever because every single darn time I want to remove my payment information it is ALWAYS an act of congress to do so. No other app works like this. You can't remove it from the app and online once was an option but now that isn't an option. Why???? People actually don't prefer to leave that information out there and it shouldn't be complicated to do it. So now I'm on the phone on hold for over 30 minutes trying to speak to a representative that will be clueless it the issue. I'm deleting this app‼️
iOS
Dec 19, 2024
Does Not Work Without WiFi
Great App for features and ordering. But if you order for pick up at your local store, the app will not work without WiFi, so sitting in the parking lot to check in for your pick up is not an option. Plan ahead for that somehow.
iOS
Dec 19, 2024
Out of stock online?
Spend time putting order together only to find items that are not available online… so what is the point!!!
iOS
Dec 19, 2024
David
Frustrated with the $50 for free shipping that is the main reason I signed up for the plus membership..
iOS
Dec 20, 2024
Delivery Fee
My deliver was supposed to be free but when selecting the delivery date and time it would not allow me to complete delivery unless I selected Express +8 when my order was basically $200 and stated anything over $50 would be free delivery for Members. The delivery fee shows with a line drawn through it but yet there are no delivery times available to select except express. Not sure if this an error or a way to make us pay for delivery. I feel this is bogus and I would like Sam's to honor free delivery. Thank you.
iOS
Dec 20, 2024
Food court
Waited in line watching the cashier take money, touch her face and get food for orders over and over again without changing her gloves!!! Gross! I asked her to change her gloves before getting our hotdogs. She did politely then tells me they are out.
iOS
Dec 20, 2024
Bad Delivery
I buy a treadmill from Sam's club and they don't deliver in the house because they are saying we're too afraid to break things in the house. I gave them permission to bring into the living room and they still don't want to. It just me (yong woman who is about 100LB.) How can I bring a huge package in the house?
iOS
Dec 20, 2024
Outdated
Slow loading, clunky and non intuitive.
Sam's Club - Product Description
Sam’s Club Enjoy all your membership perks with the Sam’s Club app. Save time and shop easier every day with the Sam’s Club app. Make the most of your membership with these best-loved exclusives, including free Pickup, Scan & Go, Pharmacy and Free Shipping for Plus members. Save even more with Instant Savings and track your Plus Cash Rewards. Use the tabs at the bottom to find Home, Scan & Go, Account and more. Scan & Go™ Checkout Now you can pay for gas with the Scan & Go™ feature to save time at the pump. In the club, shop contact free and skip the checkout line. Just shop, scan and pay, all in the app. Pickup Shop in the app, then schedule a free Pickup time that works best for you. We’ll have your order ready when you arrive. Your Lists Start your cart and easily reorder your favorite products, directly in the app. Pharmacy Transfer prescriptions, request refills and manage prescriptions for the whole family for maximum convenience. Membership Card Quickly find your membership card in your account and access other membership details. Shipping Shop and ship directly to your home or workplace – Plus members get free shipping. Download the app and get the most from the club today.
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