87
good
Santander Bank US | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
24 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
85%
Android
168 Reports
168 Reports
iOS unitQ Score
iOS User Feedback
15%
iOS
30 Reports
30 Reports
User Feedback
15%
iOS
30 Reports
30 Reports
85%
Android
168 Reports
168 Reports
Santander Bank US - Latest Quality Issues
Android
Nov 10, 2024
Logs me out everything I deposit a check, which would be fine if my job didn't give me two or three checks some weeks.
iOS
Nov 12, 2024
App
The app is horrible. It never works the first attempt. Never have any issues with other banks apps.
Android
Nov 13, 2024
SCAMMERS Not professional
iOS
Nov 13, 2024
My card
Made an account about a week and a half ago still have not received my card
Android
Nov 13, 2024
Fairly easy use. Sometimes bill pay is a bit confusing when looking for bills scheduled for payment
Android
Nov 13, 2024
It runs too slow and it will always make me have to log in again even though I just did
iOS
Nov 15, 2024
Hey
I don't know what's happening with the app, it's giving a lot of problems to get in
iOS
Nov 15, 2024
Log in issues
Face ID NEVER works! When I log in with my password I have to do it five times before it finally decides to let me in. Always say “we cannot process your request at this time” when logging in. Would be a great app if I could log in without any issues
iOS
Nov 15, 2024
Difficulty with logging in using Face ID
The app lately has a lot of struggle to allow me log in with Face ID, it takes so many times to log in sucessfully.
Santander Bank US - Product Description
Manage Your Account • Enroll in Mobile and Online Banking through your app. • Manage cards: activate debit and credit cards, create or change your card PIN, report lost or stolen cards, and order replacements. • View balances with one touch before logging in with Quick Balance or by using Siri®. • View deposit, credit card, lending statements and loan/line of credit and investment* account balances. • Manage, select, and customize your alerts; pick alert settings and choose how to receive them (text, email, or push messages). • Set up, change, or cancel Autopay credit card payments. • Manage your contact details: edit, add, or delete contact information. Stay Secure • Put your misplaced debit or credit card on hold with Santander® Instant Card Hold. (Santander® Instant Card Hold will block most types of transactions, including purchases made with your card. Please note that some types of transactions will continue to process, including recurring debit/credit transactions presented to us by certain merchants for monthly membership or subscription fees.) • Retrieve your User ID and change or reset your Password securely from your mobile device using password reset. • Verify your identity on certain transactions using One-Time Passcode (OTP) security. • Log in using Touch ID® or Face ID®. (If you share your device with other people, please note any fingerprints or face image stored on your device may be used to log in to the Santander Mobile Banking App and access your account.) Navigate with Ease • Tutorials and tips guide you through updates and improved Mobile Banking features when you first log in to your Mobile Banking App. Deposit Checks • Skip the ATM and deposit checks from your app. Pay Bills • Add and select Bill Pay payees to make payments. • Schedule payments for future dates. • Review your Bill Pay activity and pay your unpaid e-Bills. Transfer Funds • Make one-time and recurring transfers between your Santander accounts. • Move money from your personal bank accounts at other financial institutions to your Santander checking, savings or money market accounts. • Transfer money to other Santander customers. • Make transfers to accounts at other banks within the U.S. (Restrictions apply. Please refer to the Digital Banking Agreement for details). Contact Us Anytime for Assistance • Use One-touch calling to Santander Customer Service. • Schedule a Meeting to meet with a banker. • Find directions to the nearest Santander branch or ATM. Get Started Today. It's Easy! If you have a personal account with Santander Bank, download the Mobile Banking App today and bank when you want to! *Securities and advisory services are offered through Santander Investment Services, a division of Santander Securities LLC. Santander Securities LLC is a registered broker-dealer, Member FINRA(finra.org) and SIPC(sipc.org) and a Registered Investment Adviser. Insurance is offered through Santander Securities LLC or its affiliates. Santander Investment Services is affiliated with Santander Bank N.A. INVESTMENT AND INSURANCE PRODUCTS ARE: • NOT FDIC INSURED • NOT BANK GUARANTEED • MAY LOSE VALUE • NOT INSURED BY ANY FEDERAL GOVERNMENT AGENCY • NOT A BANK DEPOSIT -------------------------------------------------------------------------------------------- Santander Bank N.A., Equal Housing Lender - Member FDIC ©2023 Santander Bank, N.A. All rights reserved.
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