Quality degradation at SARS Mobile eFiling  
Users report higher volume of Quality Issues than usual
44
poor

SARS Mobile eFiling | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-6 Points Past 30 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
91%
Android
49 Reports
iOS unitQ Score
iOS User Feedback
9%
iOS
5 Reports
User Feedback
9%
iOS
5 Reports
91%
Android
49 Reports
SARS Mobile eFiling - Latest Quality Issues
Android
Dec 9, 2024
Can't do anything on app. Keeps asking me to log in
Android
Dec 10, 2024
This app is nonsense. You are forever putting in your password but it doesn't let you in. You are forever updating your details but they never get updated. SARS is ignorant when it comes to managing an app
Android
Dec 10, 2024
App asks for authentification. Sends me numerous OTPs which fo not work. WHY?
Android
Dec 10, 2024
the previous version was just fine. now I can't freakin log in.. unsuccessful the whole time. got the OTP pin. everything. then it glitches.
iOS
Dec 11, 2024
Bad
Can't sign in
iOS
Dec 13, 2024
Call back not working
You used to be able to log a request for a call back. It is no longer working. Please fix
Android
Dec 20, 2024
You change the app we use before this thing of two pot now when I want use only two pot options working others they keep on requesting for the password and not work
iOS
Dec 20, 2024
Frequently needs update. Chats not answered
Every time i log in it's requires an update Recieved an email about a penalty told to log in and view it on the app, i log in SOA and correspondence have nothing on the penalty. I enquire via chatbot, i get no reply. I try to call no answer. 😫
Android
Dec 21, 2024
Not user friendly.
SARS Mobile eFiling - Product Description
Please note that the App is available for IOS version 10 to the latest.
 
The SARS eFiling App is an innovation from the South African Revenue Service (SARS) that will appeal to the new generation of mobile taxpayers. c, tablets or iPads and receive their assessment. The SARS eFiling App brings simple convenient, easy and secure eFiling to the palm of your hand, anytime, anywhere.
You can use the SARS eFiling App to: 

•Register as an eFiler
•Retrieve your username and/or password
•View, complete and submit your annual Income Tax Return (ITR12) 
•Use the tax calculator to get an indication of your assessment outcome 
•View the status of your return once submitted 
•Upload supporting documents
•View a summary of your Notice of Assessment (ITA34) 
•Request and view your Statement of Account (ITSA)
•Request Notice of Registration
•View Correspondence
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