49
poor
Scotiabank | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
58%
Android
146 Reports
146 Reports
iOS unitQ Score
iOS User Feedback
42%
iOS
107 Reports
107 Reports
User Feedback
42%
iOS
107 Reports
107 Reports
58%
Android
146 Reports
146 Reports
Scotiabank - Latest Quality Issues
iOS
Mar 30, 2025
Cheque deposit doesn’t work on iPhone
I've been having two annoying bugs with the app. One is the password auto fill doesn't work with Face ID. The Face ID succeed but nothing is filled into the password section. I ended up having to manually type my pw each time. 2nd issue is the cheque deposit is buggy. I usually have to try several times before a successful deposit. I'm a photographer and tech savvy person and I'm pretty sure each time the photo of the cheque is clear and complete. So this has to be a bug. And at the moment, I've attempted at least 10 times with my current cheque and I don't think I'll make it this time. I have the above issues on both my iPhone 14 and my iPhone 16 pro. PLEASE FIX.
iOS
Mar 30, 2025
it don’t work for me
it asks me for a password, i don't even remember creating one. also the bank itself never has $5 notes. kinda just a bad bank fr
iOS
Mar 31, 2025
Worst online banking app. Worse than credit union
2SV locks you out of your account and keeps you in an infinite loop. Happens at the worst time. I've lost money and have had deals fallen through because of this. So annoying. Will likely change banks because of this.
iOS
Mar 31, 2025
bad service
my review is not about your app or digital experience. those are great, but honestly lacking features. there are literally so many hoops to jump through to leave feedback through any other channel except an app store rating so that's why i'm here. I SHOULD BE ABLE TO LEAVE DIGITAL REVIEWS FOR ANY EXPERIENCE OR CHANNEL. you google “scotiabank complaint” and there is no easy way to let you know how i am feeling. too many words on your pages and no actual value or path to resolution. my problem is with all your managed investment accounts. i should not have to call and wait 30+ mins (while listening to super annoying and completely irrelevant IVR messaging that DOES NOT APPLY TO ME) to get access to my own money. it's truly a disgrace that you make it so difficult to access my own investments. there should quite literally be a button on the app where i can withdraw my money. every non-big 5 has that feature. get it together….i have to call and wait on hold for an extended period of time just to make a withdrawal - just to ACCESS MY OWN FUNDS. and then i have to wait days? now you've gotten the time down to the next business day, but wow it was a disgrace when it was 4 days. and you wonder why people hate your bank and would rather work with and entrust in digital providers or literally anyone else. it's not YOUR MONEY ITS MINE. GET THAT THROUGH YOUR HEADS AND START DESIGNING FOR IT. YOU DESIGN THINGS TO KEEP YOURSELF IN POWER RATHER THAN TO GIVE CONTROL TO THE PEOPLE WHOSE MONEY IT ACTUALLY IS. Ihave bit my tongue on this for years thinking oh they'll eventually fix it. you clearly don't want people taking money out of your Bank - are you that unstable and insecure as an FI that you have to make it so laborious for folks to get their money out? the harder you make it, the more i want to withdraw my funds and the more i want to NEVER put funds in that account again. it's painfully obvious that your business is completely disconnect and silo'd internally and while that isn't the client's fault - it's us who bear the consequence. u have BILLIONS of dollars. DO BETTER
iOS
Mar 31, 2025
Visa Fraud department awful
Short version. Two times I've been frauded with my card in 3 years, and there is no accountability or direct communication with the fraud department. If I want to talk to a supervisor, it's a 14 day wait. I've been promised resolutions and escalations and I do not get calls or emails back. Once could have been unlucky; twice is a pattern.
Android
Apr 1, 2025
The app is not working properly. It is not possible to use points accumulations
iOS
Apr 1, 2025
Useless, expensive, unreliable
Once again I am stuck unable to use my account or transfer money because the online banking is down. Great. Month end too and now will have NSF Fees. Also still don't have my replacement card after 3 months and countless calls. This bank is the worst in Canada and this app may be the worst app ever made.
iOS
Apr 1, 2025
2FA
I hate 2FA. Every time I go to log in, I have to go through so many hoops, just to get my statement. It's so freaking frustrating.
Android
Apr 1, 2025
incompatible with my Google pixel tablet. What am I doing here?
Scotiabank - Product Description
Complete your everyday transactions with more ease, accessibility, and security — for banking that’s as flexible as it is fast.
Key features include:
Budgeting, insights, and advice
Create a budget and reach your financial goals faster with personalized insights and advice from Scotia Smart Money by Advice+.
Rewards your way
View your Scene+ points balance and redeem your rewards right in the app.
Mobile cheque deposit
Take a photo of a cheque and deposit money quickly and easily into your account.
TransUnion credit score and report
Check your credit score with TransUnion as often as you want, at no additional cost and zero impact to your score.
Barrier-free banking
With features such as dynamic font sizing and VoiceOver compatibility, the app was designed with accessibility top of mind.
Advisor access
Book an appointment to meet with a Scotiabank advisor on the phone or in-person.
Next-level security
Data encryption keeps financial information safer, 2-step verification confirms your identity, and notifications help you stay on top of what’s happening in your accounts.
Switch between Scotiabank apps
Sign in once and navigate easily between the Scotia mobile banking app and the Scotia iTRADE app.
Personalized support
Find quick answers with the Scotiabank chatbot, and connect with a live chat advisor.
Important disclosures
By pressing the button above or by downloading the mobile app published by Scotiabank, you consent to the installation of this app and to future updates and upgrades. You can withdraw your consent at any time by deleting this app, or get instructions on how to remove or disable the Scotiabank mobile app by contacting us at the address below.
The Scotiabank mobile app lets you manage, move, and monitor your money using your mobile phone.
When you use Scotiabank’s mobile deposit feature, we will access your device camera to take a picture of your cheque; record the cheque number, account number, institution transit number, and amount; record your device model, as well as its iOS version and manufacturer.
When you download or update this app, or when you apply for, enrol in, or use a service through mobile banking, we may collect information about your computer or device, operating system, internet connection or telephone account, settings, IP address and device locational data, and transaction data, as well as personal information.
We may collect, use, disclose, and retain this information as set out in the Scotiabank Privacy Agreement (scotiabank.com/ca/en/about/contact-us/privacy/privacy-agreement.html) and to determine which settings are appropriate for your computer system, to provide or enhance digital functionality and banking options, and for security purposes, internal analysis, and reporting.
Please note that this app gives you access to Scotiabank accounts held in Canada. For information about our services in other countries, visit scotiabank.com.
Have questions about the app?
Visit scotiabank.com/app or give us a call at 1-877-277-9303 (Canada/USA) so we can help.
The Bank of Nova Scotia
44 King St. West
Toronto, ON M5H 1H1All intellectual property rights, including trademarks and word marks, are the property of respective owners