poor

Screwfix | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

-11 Points Past 30 Days

Category: Shopping

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

84%

Android
58 Reports

iOS unitQ Score

iOS User Feedback

16%

iOS
11 Reports

User Feedback

16%

iOS
11 Reports

84%

Android
58 Reports

Screwfix - Latest Quality Issues

Android

Dec 15, 2024

Just lost my custom. Why make it so hard with password

Android

Dec 15, 2024

If you use this app you get notified by text email and the app itself notifies you such a stupid design. Not only that, there is no separate option for you to turn off marketing notifications without turning off order updates. I expected better from a reputable company like Screwfix this feels very underhanded and scummy to force you to get their marketing so you can hear about your order. The app is really clunky, you can click things 10 times and it won't load then you go back and it loads.

Android

Dec 16, 2024

App no longer works on my phone (Xiaomi Redmi 8). I haven't changed anything. Shame on you Screwfix :(

Android

Dec 17, 2024

Useless. Lies about times (collect from tomorrow means collect in a weeks time) and the app lets you place orders, but not cancel them. Just use the store (or any other store for that matter), or the website (or any competitor website) if you need delivery, because the click and collect function is useless. I had to go into the store to find out my order would take a week for collection, and had to tell the store I still had an open order on the app that I had already collected before.

Android

Dec 18, 2024

Can't sign in using app so I deleted it. Signing in on the website works ok so the app is broken

Android

Dec 18, 2024

Google will not allow me to use this app. Google prevents app from loading

Android

Dec 20, 2024

First of all, it works only whilst in UK, I can't search for stuff whilst I am away, to plan on my works or order stuff for when I return. Second, it does not allow screenshots. This is irritating when discussing products with other specialists, friends or clients. When someone asks me what to get for certain job, I can't just go on the app, find product and send screenshot. Also displays products, that are no longer stocked and never will be stocked. Nuisance when searching.

Android

Dec 20, 2024

Keeps freezing when loading stores

iOS

Dec 21, 2024

Let down by 2 significant problems

The app is quick and easy, and now that you have introduced apple pay it is almost perfect. However I am giving 2 stars because of 2 significant (and needless problems) 1 - you can't cancel orders using the app. 2 - you can't leave a product review using the app. You can do these things via the website but there lies the problem - if you have the app installed on your device you cannot login to screwfix.com because it automatically opens the app every time. Very frustrating

Screwfix - Product Description

The No.1 way to shop with Screwfix! 


With the NEW & IMPROVED Screwfix App you can explore and shop our entire range, manage your orders, and interact with our stores in a completely new way.

• Search & browse the latest deals – A new experience to enable you to find the product you need as quickly as possible from our entire range and access the latest Screwfix deals and offers. 

 

• Check stock at any store near you - Visibility of stock throughout your journey, so you’ll always know products you can order and what’s available at your local store.


• Check-in at store for Quick Collection– When you arrive at store to collect an order, you can use the app to let us know and we’ll start getting your order ready.


• Build your basket & pay in-store - If you don’t want to order for delivery or click & collect, you can build a basket in the app, generate a QR code and complete your purchase in-store.

 

•    Account Access – Instant access to your Screwfix card to ensure you can always access the right account quickly when in store, plus access your account details and order history on the go

 

Let us know what you think! The NEW Screwfix app has been built by our customers, for our customers. We’ve created the app based on customer feedback and that’s the way we want it to stay. If you have any feedback on our app or if you can think of anything that would make it even better, please let us know by emailing appdev@screwfix.com

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