90
epic
SECU | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
70%
Android
64 Reports
64 Reports
iOS unitQ Score
iOS User Feedback
30%
iOS
28 Reports
28 Reports
User Feedback
30%
iOS
28 Reports
28 Reports
70%
Android
64 Reports
64 Reports
SECU - Latest Quality Issues
Android
Oct 28, 2024
App has not been working for 4 days.
Android
Oct 31, 2024
I'm not getting text notifications despite requesting in settings.
iOS
Nov 8, 2024
Functional but could do more
While the app works for the basics of seeing your accounts and transactions, it's lacking the functionality I was used to at my old credit union. Being able to search transactions by dates or amounts is very useful when balancing your checkbook and I miss that.
iOS
Nov 9, 2024
SECU app
It keeps making me re-enter all my information like I'm just downloading the app
Android
Nov 13, 2024
Easy App, but as far as that goes, watch it close. Transactions move around, and you get overdrawn...and they do no wrong even when they can't explain the why and what for....
iOS
Nov 15, 2024
Still charging for return payments
It is so annoying that even nowadays, when we know that technology allows with a click to start, finish or complete any kind of transaction, my cooperative, as I am a member, will charge me for return payments, when my bank, which is private and a bigger institution that looks for every way to make money, does not charge me. Moving moneys depends on time, and with SECU we never can count with a reasonable time. I make a transaction today with my bank, this evening is all clear. I make a transaction with SECU, 5 days later I am charge by my credit card because SECU still don't clear the transaction, and when the company charge extra and try to take the money again, SECU charge me for over draft. It is frustrating. There are some pros, that is why I don't close my account yet, but the cons are so stupid to fix, but they just don't see further that their nose to realize it and turn it into the best financial institution. Annoying
Android
Nov 15, 2024
I love SECU - but recent security changes have made this application almost inaccessible. Biometric auth is not usable consistently, and I'm unable to recover using password authentication. Please fix this or update to passkeys. I understand it needs to be secure, but I can't access my account.
Android
Nov 16, 2024
App has lots of issues with freezing. This has been ongoing for a while. Keep having to log out, then back in. It's annoying.
iOS
Nov 16, 2024
Search functions
Still unable to do any meaningful searches.
SECU - Product Description
Register SECU’s Mobile App in 4 Steps Enter your existing Member Access User ID and password Answer your security question or enter One-Time Passcode Set your new device passcode for additional security Set up Touch ID or Face ID Manage Accounts View account balances View transaction details Manage Cards Lock your debit card(s) to prevent unauthorized transactions BillPay Schedule or modify one-time payments View history & scheduled payments Add, edit, and delete a BillPay payee Set up and modify recurring BillPay payments Money Transfer Transfer funds between your SECU accounts Make payments to SECU loans or credit cards Mobile Check Deposit Deposit checks quickly and easily with your mobile device Loan Advances Request an advance from any of your eligible loans or credit cards Secure Messaging View, send, and receive Secure Messages Locate Us Find Branch & CashPoints ATM locations near you Security Secure your app with a unique device passcode Secure your app with Touch ID or Face ID Contact Us Visit www.ncsecu.org for information on the mobile app and upcoming releases Send feedback and suggestions to appfeedback@ncsecu.org
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