86
good
SECU | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
3 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
53%
Android
31 Reports
31 Reports
iOS unitQ Score
iOS User Feedback
47%
iOS
27 Reports
27 Reports
User Feedback
47%
iOS
27 Reports
27 Reports
53%
Android
31 Reports
31 Reports
SECU - Latest Quality Issues
Android
Dec 29, 2024
When the app works, it is fine. Very rarely does it work
iOS
Dec 31, 2024
More services needed
The need for Zelle is needed desperately. Moving money outside of the bank is difficult enough.
Android
Jan 3, 2025
Does not fit the tablet screen when sitting in the horizontal or landscape way.
iOS
Jan 4, 2025
Mobile banking
App is slow and, I am not possitive, but it seems it's behind and not up to date with all transactions as they occur. The balance it shows to what I actually should have in account is quite different. It appears it is delayed and is not revealing electronic fund transfers as they occur.
Android
Jan 5, 2025
It would be nice if the app were a little more advanced
iOS
Jan 6, 2025
Above Average
App is better than average although some transactions can show up much later (even days later) than what shows on the online account access. Mobile check deposit occasionally rejects checks.
iOS
Jan 7, 2025
Mobile deposit is terrible
It keeps telling me to move closer. I can't I have followed all instructions
Android
Jan 21, 2025
Not informative.
Android
Jan 26, 2025
Easy way to manage your bank accounts but I'm downgrading this app to two stars. My complaints are the data does not show the credit card transactions from the past month and the login screen forces users to manually enter their credentials which is annoying. Also the credit card data is very slow to update (many days).
SECU - Product Description
Register SECU’s Mobile App in 4 Steps Enter your existing Member Access User ID and password Answer your security question or enter One-Time Passcode Set your new device passcode for additional security Set up Touch ID or Face ID Manage Accounts View account balances View transaction details Manage Cards Lock your debit card(s) to prevent unauthorized transactions BillPay Schedule or modify one-time payments View history & scheduled payments Add, edit, and delete a BillPay payee Set up and modify recurring BillPay payments Money Transfer Transfer funds between your SECU accounts Make payments to SECU loans or credit cards Mobile Check Deposit Deposit checks quickly and easily with your mobile device Loan Advances Request an advance from any of your eligible loans or credit cards Secure Messaging View, send, and receive Secure Messages Locate Us Find Branch & CashPoints ATM locations near you Security Secure your app with a unique device passcode Secure your app with Touch ID or Face ID Contact Us Visit www.ncsecu.org for information on the mobile app and upcoming releases Send feedback and suggestions to appfeedback@ncsecu.org
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