22
poor
Securus Mobile | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 30 Days
Category: Social Networking
30-Day Trend
Android unitQ Score
Android User Feedback
88%
Android
180 Reports
180 Reports
iOS unitQ Score
iOS User Feedback
12%
iOS
24 Reports
24 Reports
User Feedback
12%
iOS
24 Reports
24 Reports
88%
Android
180 Reports
180 Reports
Securus Mobile - Latest Quality Issues
Android
Dec 20, 2024
It's the Holiday Inn I can't even schedule an appointment with my granddaughter's mother because it's always having technical difficulties thank God I didn't pay for it this time I have to because I never get paid back for the sessions I never get to see my loved ones on
Android
Dec 20, 2024
Clunky, at best. Times out way too quick, forcing logging in over and over throughout the day whenever a response isn't almost immediate. Pop-ups each time you log back in for a useless "AI" assistant that can't even answer help questions. Atop that, Text Connect on the app completely stopped working on my Pixel 7 regardless of reinstalls and reboots, even after an android update. Installed it on an old phone just so I can keep in contact. And they don't respond to reported technical issues.
Android
Dec 21, 2024
Can't do anything on there constant message of error having technical difficulties. Very annoying cuz I've tried numerous times and waited hours between trying. What's the point of the app if you can't even use it for the purpose. The collect calls at least was able to come through so you could at least talk to your loved one.
Android
Dec 21, 2024
Doesn't work not compatible with device anymore it says contact developer
Android
Dec 22, 2024
If I could give zero stars i would it freezes up all the time constantly down takes your $ worst communication app can't talk to loved ones I uninstall and reinstall all the time and the price of it is ridiculous especially for something that is always down
Android
Dec 22, 2024
I miss so many phone calls today I have money on the phone but it won't let me answer I push one and it hangs up my man said he called me a lot my phone didn't ring I'm very upset I went through hell setting up this app and putting money on now I can't talk to my man it like you put money on and can't talk this needs to be fix I feel scammed why can't you push one and accept my call there money also it won't let me buy more stamps I have not changed nothing same information
Android
Dec 22, 2024
This app doesn't even work it won't even let me get to the home page. Every time I open it it says. Sorry something went wrong , try again And nothing !!! 😡
Android
Dec 22, 2024
What's going on with the videos visit for Elkhart county. Only can schedule a visit week's out..
Android
Dec 22, 2024
this app sucks it just took my five bucks and never gave me stamps to text
Securus Mobile - Product Description
The Securus Mobile app now requires iOS 14.0 or higher. Please update to the latest version. The app provides the following features to easily setup and manage our incarcerated connection services: • Create a Securus Online account (required for app and website access) • Change password and 4 digit PIN • Setup security questions for easy password reset Video Connect® • Enroll in Video Connect, schedule a video session with an incarcerated individual remotely from anywhere in the world where you have Wi-Fi or cellular data service at all Securus sites that offer Video Connect. • Enroll in Video Connect subscriptions (where available) • Access and view your upcoming scheduled video sessions • Sync details of upcoming video sessions with your calendar • Receive notifications for upcoming video sessions • Manage photos for identification, view transaction history and manage credit/debit cards • Test Wi-Fi/cellular connection to determine quality of Video Connect *For best results and to reduce echo, use a headset or ear buds with microphone for Video Connect Prepaid Calling Account Management for You AdvanceConnect – fund this account to receive calls to the phone numbers you choose from your contact. You can: • Enroll and add funds to AdvanceConnect account to always be ready for a call • Select a call subscription package (where available) • See available funds • Add or change phone numbers that can receive calls • View call details and transaction summary • View the last call attempt to a number • Block or unblock calls • Enroll in AutoPay or TextPay • Update or change credit/debit card information Securus Debit – deposit funds to this account for your contact to use for: • Calling any number they choose • Purchase music, games and movies for their tablet • Schedule and pay for a Video Connect session • Purchase stamps to send eMessages and eCards Feature availability varies by facility Messaging Services eMessaging™ • Sign up, purchase ‘stamps’ • Send and receive messages • Send and receive eCards - digital greeting cards to encourage and uplift • Attach photos to messages • Snap n’ Send™ - Snap a selfie or choose from your gallery to send a photo to your contact • Multiple attachments – attach up to 5 eCards and photos to your message • Transfer stamps to your contact or prepay for them to reply • Send a 30 second VideoGram Feature availability varies by facility Text Connect – send and receive short text messages. Limited availability
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