25
poor
Securus Mobile | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-17 Points Past 30 Days
Category: Social Networking
30-Day Trend
Android unitQ Score
Android User Feedback
81%
Android
72 Reports
72 Reports
iOS unitQ Score
iOS User Feedback
19%
iOS
17 Reports
17 Reports
User Feedback
19%
iOS
17 Reports
17 Reports
81%
Android
72 Reports
72 Reports
Securus Mobile - Latest Quality Issues
iOS
Mar 30, 2025
False Advertising
Why advertise the app in google play store if the app can't be supported on any google platform?
Android
Mar 30, 2025
didn't have the jail I needed. also got denied access to one jail for phone calls with no explanation
iOS
Mar 31, 2025
Impressive but not in a good way
I think it's quite a shocker how they treat their app users. I was trying to schedule a video visit with my brother for the past 5 months and every time I called support they always had an attitude and kept telling me they couldn't help me with that because Securus apparently doesn't help with those type of issues which ended up being a lie because I called a couple days ago and a very nice lady picked up and finally actually helped me resolve my problem that the others said they couldn't. It was just a tiny issue that could've been resolved a long time ago if the staff actually did their jobs. Other than that it's a good app to send messages.
iOS
Mar 31, 2025
Network error
I love the idea of being able to keep in touch with my loved one but this app is horrible. I have been two hours trying to send a message and read one. I have spent a ton of money on this app and can't even send or read a message that I can see is there.
iOS
Apr 1, 2025
Absolutely Terrible.
Made an account and it said to log in then I tried and it said my password or email was wrong but they were both right.
Android
Apr 1, 2025
While I can appreciate the ease it makes to communicate with loved ones, it constantly has loading issues, making it impossible to retrieve or send messages for hours. I get that they serve a wide range of people, but if you have that many people paying for a service, it would be nice to have easier access to that service.
iOS
Apr 1, 2025
Live person?
Does anybody know how you can talk to a live person? It asks me to contact them but I can't even speak to anybody.
Android
Apr 2, 2025
horrible my email is the same and password but still can't get in
Android
Apr 2, 2025
won't let me sign in, keeps saying, invalid user name or password and I just made my account
Securus Mobile - Product Description
The Securus Mobile app now requires iOS 14.0 or higher. Please update to the latest version. The app provides the following features to easily setup and manage our incarcerated connection services: • Create a Securus Online account (required for app and website access) • Change password and 4 digit PIN • Setup security questions for easy password reset Video Connect® • Enroll in Video Connect, schedule a video session with an incarcerated individual remotely from anywhere in the world where you have Wi-Fi or cellular data service at all Securus sites that offer Video Connect. • Enroll in Video Connect subscriptions (where available) • Access and view your upcoming scheduled video sessions • Sync details of upcoming video sessions with your calendar • Receive notifications for upcoming video sessions • Manage photos for identification, view transaction history and manage credit/debit cards • Test Wi-Fi/cellular connection to determine quality of Video Connect *For best results and to reduce echo, use a headset or ear buds with microphone for Video Connect Prepaid Calling Account Management for You AdvanceConnect – fund this account to receive calls to the phone numbers you choose from your contact. You can: • Enroll and add funds to AdvanceConnect account to always be ready for a call • Select a call subscription package (where available) • See available funds • Add or change phone numbers that can receive calls • View call details and transaction summary • View the last call attempt to a number • Block or unblock calls • Enroll in AutoPay or TextPay • Update or change credit/debit card information Securus Debit – deposit funds to this account for your contact to use for: • Calling any number they choose • Purchase music, games and movies for their tablet • Schedule and pay for a Video Connect session • Purchase stamps to send eMessages and eCards Feature availability varies by facility Messaging Services eMessaging™ • Sign up, purchase ‘stamps’ • Send and receive messages • Send and receive eCards - digital greeting cards to encourage and uplift • Attach photos to messages • Snap n’ Send™ - Snap a selfie or choose from your gallery to send a photo to your contact • Multiple attachments – attach up to 5 eCards and photos to your message • Transfer stamps to your contact or prepay for them to reply • Send a 30 second VideoGram Feature availability varies by facility Text Connect – send and receive short text messages. Limited availability
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