0
poor
Securus Mobile | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-11 Points Past 7 Days
Category: Social Networking
30-Day Trend
Android unitQ Score
Android User Feedback
81%
Android
52 Reports
52 Reports
iOS unitQ Score
iOS User Feedback
19%
iOS
12 Reports
12 Reports
User Feedback
19%
iOS
12 Reports
12 Reports
81%
Android
52 Reports
52 Reports
Securus Mobile - Latest Quality Issues
Android
Nov 8, 2024
Not letting me log in the app
Android
Nov 8, 2024
The app doesn't provide you notifications or emails to indicate when you receive messages. Personally I preferred JPay as it not only notifed you immediately when you received messages, it was also more timely with receiving email notifications without ever wondering if your loved one has responded yet and checking the app every hour on the hour. The only thing securus can be certain to notify is when the balance is low and you need to pay them more money for their expensive "services".
Android
Nov 9, 2024
Terrible.No have human beings in customer service. When you manage to talk to a human you don't know how to help yourself and when you ask for a supervisor they don't show up, I've been trying to buy the stamps and he rejects all the credit cards I've put in, I feel punished, frustrated as if I had committed a crime, this is the worst correctional application, institute, I still don't solve the problem and I don't know what to do anymore
iOS
Nov 10, 2024
Horrible company
There are always issues either with the connection the sound or even scheduling visits. The quality of the video visits are so horrible it should be a crime to charge that much for it. GTL at least had an amazing service!
iOS
Nov 13, 2024
Please fix the notifications and sound!
Please fix the notifications and sound!
iOS
Nov 15, 2024
Literally nothing works
I wanna text or get in contact with a Mr Smart. This App doesnt work at all
iOS
Nov 16, 2024
Privacy issue
Every time I open the app, my audio playing decreases in volume and when I'm my car, the car audio stops playing so that the mic can listen. I've removed all access and reinstalled and still have the same issue. That's a privacy issue
iOS
Nov 18, 2024
So bad
This app is dreadful for crashing and lagging it never works properly it's always down and it's so bad when people have to pay for it
Android
Nov 20, 2024
I need to know how to unblock a contact, out of nowhere it appeared blocked and doesn't give me the option to unblock
Securus Mobile - Product Description
The Securus Mobile app now requires iOS 14.0 or higher. Please update to the latest version. The app provides the following features to easily setup and manage our incarcerated connection services: • Create a Securus Online account (required for app and website access) • Change password and 4 digit PIN • Setup security questions for easy password reset Video Connect® • Enroll in Video Connect, schedule a video session with an incarcerated individual remotely from anywhere in the world where you have Wi-Fi or cellular data service at all Securus sites that offer Video Connect. • Enroll in Video Connect subscriptions (where available) • Access and view your upcoming scheduled video sessions • Sync details of upcoming video sessions with your calendar • Receive notifications for upcoming video sessions • Manage photos for identification, view transaction history and manage credit/debit cards • Test Wi-Fi/cellular connection to determine quality of Video Connect *For best results and to reduce echo, use a headset or ear buds with microphone for Video Connect Prepaid Calling Account Management for You AdvanceConnect – fund this account to receive calls to the phone numbers you choose from your contact. You can: • Enroll and add funds to AdvanceConnect account to always be ready for a call • Select a call subscription package (where available) • See available funds • Add or change phone numbers that can receive calls • View call details and transaction summary • View the last call attempt to a number • Block or unblock calls • Enroll in AutoPay or TextPay • Update or change credit/debit card information Securus Debit – deposit funds to this account for your contact to use for: • Calling any number they choose • Purchase music, games and movies for their tablet • Schedule and pay for a Video Connect session • Purchase stamps to send eMessages and eCards Feature availability varies by facility Messaging Services eMessaging™ • Sign up, purchase ‘stamps’ • Send and receive messages • Send and receive eCards - digital greeting cards to encourage and uplift • Attach photos to messages • Snap n’ Send™ - Snap a selfie or choose from your gallery to send a photo to your contact • Multiple attachments – attach up to 5 eCards and photos to your message • Transfer stamps to your contact or prepay for them to reply • Send a 30 second VideoGram Feature availability varies by facility Text Connect – send and receive short text messages. Limited availability
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