54
fair
Sendwave - Send Money | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
79%
Android
119 Reports
119 Reports
iOS unitQ Score
iOS User Feedback
21%
iOS
32 Reports
32 Reports
User Feedback
21%
iOS
32 Reports
32 Reports
79%
Android
119 Reports
119 Reports
Sendwave - Send Money - Latest Quality Issues
Android
Jan 25, 2025
I've been disconnected for a year now without any explanation ,I've called the helpline 3 times and was promised a answer to my queries regarding this issue , absolutely nothing ,I run 2 orphanages with over 100 dependants in East Africa ,this was a brilliant way to get cash to them ,we were good customers , needless to say I'm not impressed ....if this is actually read by a real person in charge of customer relations please look into this ongoing problem and get my account back online .thankyo
Android
Jan 26, 2025
Use to be a great app for me for the last couple of days. It asked for my info, and it locked me up. I guess I'll be deleting the app
iOS
Jan 26, 2025
Spectacularly Bad
After a lengthy review process (requiring reaching out to support), I was able to send a measly $1 to my sister before the service started refusing every further transaction. The payments also got flagged as fraud by my bank. Support was entirely unhelpful, merely telling me to keep trying other amounts and that the transactions were blocked due to “security reasons”. While waiting for said support, the app notified me every minute or so to “reconnect” even though no agent was available.
iOS
Jan 26, 2025
Miss T
Why is it , it take so long to deliver my money if it's above 50k ????
Android
Jan 28, 2025
Non-existent customer service, long wait times and then constantly getting kicked out of the chat. Money transfer stuck in limbo.
Android
Jan 28, 2025
Couldn't update the app and when i send thru gcash, it cancelled my transaction but i got charged. Please fix thank you.
Android
Jan 28, 2025
After years using this app, suddenly I received a notification stating my debit card is no longer accepted. You will be waiting on hold for an hour just to reach a CS agent. Their "24/7" chat also has an hour+ queue. They went from a 5 star to a 2 star with me!
Android
Jan 28, 2025
It didn't work for me, I went to delete the account in the app, they don't want to delete it, they ask me to call the ombudsman so why is there an option to delete it in the app.
Android
Jan 29, 2025
Wait times are horrible. Can't reach any one by phone or chat.
Sendwave - Send Money - Product Description
Rapid, affordable international money transfers. We send from the US, UK, Canada, France, Italy, Spain and Ireland to Kenya, Uganda, Tanzania, Ghana, Nigeria, Senegal, Liberia, Cameroon, Ivory Coast, Sri Lanka, Haiti, The Philippines, Bangladesh and Lebanon. Rapid, affordable transfers can be sent from debit cards (including Postepay in Italy) to mobile wallets, bank accounts and in Nigeria for cash pickup. Sending a transfer is as easy and affordable as sending a text and we use industry standard 256-bit encryption to ensure security. Realtime updates ensure you know the status of your transfers and our support team is available 24/7 for personalized assistance. Join the 400,000 active users and counting who trust Sendwave and start sending money with love today. Contact Us Email: help@sendwave.com Address: 51 Eastcheap, London, EC3M 1DT, UK
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