32
poor
Sephora US: Makeup & Skincare | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-10 Points Past 30 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
58%
Android
69 Reports
69 Reports
iOS unitQ Score
iOS User Feedback
43%
iOS
51 Reports
51 Reports
User Feedback
43%
iOS
51 Reports
51 Reports
58%
Android
69 Reports
69 Reports
Sephora US: Makeup & Skincare - Latest Quality Issues
iOS
Feb 26, 2025
BAD APP
THIS APP IS NORMAL AT FIRST BUT THEN IT LOGS YOU OUT AND NEVER LETS YOU BACK IN YOUR ACCOUNT, WHEN YOU TRY TO LOG IN IT SHOWS YOU A ERROR EVEN IF YOU PUT THE CORRECT PASSWORD!!
Android
Feb 27, 2025
I accidentally logged out of my account and now I can't log back in! I'll attempt to log in and it just shows the loading circle. Same with the website. When I AM logged into the app and try to view my account info it'll say Internet connection error even though I'm clearly logged into my Wi-Fi. This app needs a lot of work. Fix it and I'll change my rating..
iOS
Feb 27, 2025
What happened to Canada shipping?!?
Updated the app and all of a sudden I'm not able to add a Canadian address for shipping! I've been using the same address for years!
Android
Feb 28, 2025
I don't know what happened recently, but I have to log in each time I open the app. It's pretty annoying now.
Android
Feb 28, 2025
It's a good app but it won't stop signing me out all the time. If I wanted to constantly sign in, I'd use the website. As it is, I'm buying less because finding I'm signed out when I go to the app reduces my impulse to buy stuff
Android
Feb 28, 2025
This app is so glitchy and hard to use when nothing loads properly
Android
Feb 28, 2025
The overall app experience is fine, but in the last few weeks it keeps logging me out every time I use the app (even if it's multiple times in the same day), even though I have "Keep me signed in" selected. I'm also trying to upvote product reviews, was asked to re-agree to beauty insider terms, and got and invalid fragment error preventing me from doing so.
Android
Feb 28, 2025
Crashes frequently
Android
Feb 28, 2025
The ability to copy the ingredients off the app was removed. Terrible.
Sephora US: Makeup & Skincare - Product Description
Discover brand new beauty and skincare routines with Sephora. Explore the best beauty products from top brands like FENTY BEAUTY by Rihanna, The Ordinary, and Sephora Collection. Try the latest product releases or find brands focusing on inclusivity and diversity. Treat yourself and redeem your points for Beauty Insider Cash or luxurious samples. Easily shop for your beauty needs, from makeup and skincare to haircare products. Find the perfect foundation, mascara, or concealer for you by comparing product information, how to use instructions, and photos from the Sephora community. If you are looking for good beauty at a better price, try Sephora Collection makeup and skincare! 3 Reasons you’ll love the Sephora app 1. Get access to offers & deals with Beauty Insider 2. Shop all your favorite beauty products in just a few steps 3. Discover the latest trends & releases Interested in clean products with ingredients you’ll love? Look for the green “Clean at Sephora” seal which means the product is formulated without parabens, sulfates SLS and SLES, phthalates, mineral oils, formaldehyde and more! Sephora Features: SKINCARE • Find the perfect skincare routine for your skin type • Treat acne, dark spots, dryness & pores with our top-rated products • Shop from leading skincare brands like Kiehl’s, La Mer, Drunk Elephant & many more! MAKEUP & COSMETICS • Best-selling brands like Urban Decay, KVD Vegan Beauty & many more! • Browse palettes, mini sizes & value sets to suit your beauty budget • Get special access to the latest offers HYBRID PRODUCTS • Makeup and skincare in one effective product • Get healthy-looking skin while looking your best • Shop makeup hybrid products from Supergoop, Milk, and Ilia FRAGRANCE • Buy all-time favorite fragrances or try a fresh new signature scent • Select beautifully packaged gift sets & mini-editions • Luxurious scents from Jean Paul Gaultier, Lancome, Yves Saint Laurent and more HAIR PRODUCTS • Explore tools to style and treat your hair for effortlessly luscious locks • Try out the very best conditioners & hair masks • Shop beautifully packaged sets for the perfect hair care gift The Sephora App has your beauty needs covered from head to toe. Never miss a beauty deal with Insider-only offers, products uniquely at Sephora, promotions, and more. Download the Sephora App now for the best beauty shopping experience. Summary information concerning the data collected by the App can be found within the App Privacy section below. Note that the summary only applies to the App, not information collected by Sephora in other contexts, such as on our website. Also note that the summary is controlled by Apple using predefined terms and selections. A full explanation of our privacy practices can be found in our privacy policy at https://www.sephora.com/beauty/privacy-policy. To the extent there may be a discrepancy between an App-specific privacy disclosure, and the Sephora Privacy Policy, you should look to the Sephora Privacy Policy for clarity
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