46
poor
Sephora US: Makeup & Skincare | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-10 Points Past 30 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
51%
Android
41 Reports
41 Reports
iOS unitQ Score
iOS User Feedback
49%
iOS
40 Reports
40 Reports
User Feedback
49%
iOS
40 Reports
40 Reports
51%
Android
41 Reports
41 Reports
Sephora US: Makeup & Skincare - Latest Quality Issues
Android
Jan 24, 2025
Lots of problems on the Canadian Sephora app. I can never get the promotions or rewards I'm entitled to!. 😡
Android
Jan 25, 2025
Not only is the website garbage, but so is this app. You click on things and nothing happens. I can't login or create an account since all it does is give me an error message. Can't review anything since clicking on the enter button does nothing.
Android
Jan 25, 2025
They make it near impossible to change your auto replenish subscription or cancel it. I have yet to be able to find in the app how to cancel. App is buggy as all get out too.
iOS
Jan 25, 2025
Laggy and can’t use properly
I've been able to like items and purchases okay. But the app is so laggy and has so many errors. I can't add free samples to my orders. Once I select them I can't confirm so it never goes in my order. I also can't change my color iq. It was wrongly done at first and I can't change it back. It always say error has occurred. So now each time I look for foundation they always suggest me a wrong color automatically and I have to be careful not to order it that way. One last thing is the reviews section for products. I can't see past the small box to write. The text is just hidden so I can't see what I write. It's frustrating.
Android
Jan 26, 2025
Keeps logging me out.
iOS
Jan 27, 2025
Ingredients List Can’t Copy
I would actually keep and use this app all the time, but the ingredients list doesn't allow you to copy and paste from your phone. I copy and paste the full ingredients list into an acne safe app before I buy any products. I can only copy and past from the web browser so unfortunately I delete the app so the web browser won't automatically open the app.
Android
Jan 29, 2025
After the update, it will not let me sign in. I can't check orders or add to my cart
Android
Jan 29, 2025
Keeps saying error
Android
Jan 30, 2025
Too many ads , thinking about taking it out my tablet
Sephora US: Makeup & Skincare - Product Description
Discover brand new beauty and skincare routines with Sephora. Explore the best beauty products from top brands like FENTY BEAUTY by Rihanna, The Ordinary, and Sephora Collection. Try the latest product releases or find brands focusing on inclusivity and diversity. Treat yourself and redeem your points for Beauty Insider Cash or luxurious samples. Easily shop for your beauty needs, from makeup and skincare to haircare products. Find the perfect foundation, mascara, or concealer for you by comparing product information, how to use instructions, and photos from the Sephora community. If you are looking for good beauty at a better price, try Sephora Collection makeup and skincare! 3 Reasons you’ll love the Sephora app 1. Get access to offers & deals with Beauty Insider 2. Shop all your favorite beauty products in just a few steps 3. Discover the latest trends & releases Interested in clean products with ingredients you’ll love? Look for the green “Clean at Sephora” seal which means the product is formulated without parabens, sulfates SLS and SLES, phthalates, mineral oils, formaldehyde and more! Sephora Features: SKINCARE • Find the perfect skincare routine for your skin type • Treat acne, dark spots, dryness & pores with our top-rated products • Shop from leading skincare brands like Kiehl’s, La Mer, Drunk Elephant & many more! MAKEUP & COSMETICS • Best-selling brands like Urban Decay, KVD Vegan Beauty & many more! • Browse palettes, mini sizes & value sets to suit your beauty budget • Get special access to the latest offers HYBRID PRODUCTS • Makeup and skincare in one effective product • Get healthy-looking skin while looking your best • Shop makeup hybrid products from Supergoop, Milk, and Ilia FRAGRANCE • Buy all-time favorite fragrances or try a fresh new signature scent • Select beautifully packaged gift sets & mini-editions • Luxurious scents from Jean Paul Gaultier, Lancome, Yves Saint Laurent and more HAIR PRODUCTS • Explore tools to style and treat your hair for effortlessly luscious locks • Try out the very best conditioners & hair masks • Shop beautifully packaged sets for the perfect hair care gift The Sephora App has your beauty needs covered from head to toe. Never miss a beauty deal with Insider-only offers, products uniquely at Sephora, promotions, and more. Download the Sephora App now for the best beauty shopping experience. Summary information concerning the data collected by the App can be found within the App Privacy section below. Note that the summary only applies to the App, not information collected by Sephora in other contexts, such as on our website. Also note that the summary is controlled by Apple using predefined terms and selections. A full explanation of our privacy practices can be found in our privacy policy at https://www.sephora.com/beauty/privacy-policy. To the extent there may be a discrepancy between an App-specific privacy disclosure, and the Sephora Privacy Policy, you should look to the Sephora Privacy Policy for clarity
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