39
poor
Sephora US: Makeup & Skincare | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
9 Points Past 30 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
36%
Android
38 Reports
38 Reports
iOS unitQ Score
iOS User Feedback
64%
iOS
67 Reports
67 Reports
User Feedback
64%
iOS
67 Reports
67 Reports
36%
Android
38 Reports
38 Reports
Sephora US: Makeup & Skincare - Latest Quality Issues
iOS
Mar 30, 2025
Payment issue
I've put my card info on here before no issues I try today and it refuses to remember my security code on my card so I can't purchase anything I've tried 20+ times all day and refuses I'm very disappointed in this
iOS
Mar 30, 2025
Language is stuck in French, girl im lost
I've never had any issues in the past, but recently my app switched to displaying mostly everything in French despite my attempts to change it through my phone settings as well as the in-app settings. Few features remain in English and it is cumbersome to navigate 😔 I yearn for this bug to be fixed
iOS
Mar 30, 2025
.
it won't let me log into my account! it keeps saying "sorry try again later" so i try the next day and it says the same thing!! Unbelievable.
iOS
Mar 30, 2025
app
the app is great but every time i go in the app it makes me log in again and re-put everything in my cart and most the time when i try to sign in or make an account it says my email or password is wrong and i know it's not. but other wise its great
iOS
Mar 31, 2025
PLEASE
I AM TIRED OF WRITING TO SUPPORT EVERY DAY!!! My app does not work, it gives me a window that I am not in the USA, although I have the region of the USA and the address. I have all the screenshots, I sent them to support but they do nothing! The site also doesn't work, they say that my address simply doesn't exist, although I have ordered on your site many times to this address, but for the last week I can't order anything, and support does nothing!
iOS
Mar 31, 2025
Fix the update
Since this last update I haven't been able to sign in. Error with everything.
iOS
Apr 1, 2025
Stop forcing updates.
Do not force people to update the app to use it.
iOS
Apr 1, 2025
Get it together.
Love Sephora but the app is horrendous. Noticed about two years ago the app started getting weird and it's the worst it's been since. Sephora, figure it out. Multi billion dollar company and can't figure out an app?
iOS
Apr 1, 2025
Problem placing order
The app is good, except there is one problem I have been experiencing. I am trying to place an order and I am adding a gift card to use to pay for it. I put all the information in and I go to checkout. Every time I check out, an error pops up saying something is wrong with the card information. I go back and check, and the CVV didn't save. I keep re-entering it, I make sure to click save, and it won't save the CVV. I tried doing it on the app, browser, another device, I tried deleting and reinstalling, restarting my phone, I tried doing a different method of payment, but no matter what I do, the CVV won't save so i can't place the order. I talked to three people on the customer service chat. One tried to place the order for me but faced the same problem. I believe it's a problem with the app and needs to be fixed because the CVV is required to place the order but I can't place it if it doesn't save.
Sephora US: Makeup & Skincare - Product Description
Discover brand new beauty and skincare routines with Sephora. Explore the best beauty products from top brands like FENTY BEAUTY by Rihanna, The Ordinary, and Sephora Collection. Try the latest product releases or find brands focusing on inclusivity and diversity. Treat yourself and redeem your points for Beauty Insider Cash or luxurious samples. Easily shop for your beauty needs, from makeup and skincare to haircare products. Find the perfect foundation, mascara, or concealer for you by comparing product information, how to use instructions, and photos from the Sephora community. If you are looking for good beauty at a better price, try Sephora Collection makeup and skincare! 3 Reasons you’ll love the Sephora app 1. Get access to offers & deals with Beauty Insider 2. Shop all your favorite beauty products in just a few steps 3. Discover the latest trends & releases Interested in clean products with ingredients you’ll love? Look for the green “Clean at Sephora” seal which means the product is formulated without parabens, sulfates SLS and SLES, phthalates, mineral oils, formaldehyde and more! Sephora Features: SKINCARE • Find the perfect skincare routine for your skin type • Treat acne, dark spots, dryness & pores with our top-rated products • Shop from leading skincare brands like Kiehl’s, La Mer, Drunk Elephant & many more! MAKEUP & COSMETICS • Best-selling brands like Urban Decay, KVD Vegan Beauty & many more! • Browse palettes, mini sizes & value sets to suit your beauty budget • Get special access to the latest offers HYBRID PRODUCTS • Makeup and skincare in one effective product • Get healthy-looking skin while looking your best • Shop makeup hybrid products from Supergoop, Milk, and Ilia FRAGRANCE • Buy all-time favorite fragrances or try a fresh new signature scent • Select beautifully packaged gift sets & mini-editions • Luxurious scents from Jean Paul Gaultier, Lancome, Yves Saint Laurent and more HAIR PRODUCTS • Explore tools to style and treat your hair for effortlessly luscious locks • Try out the very best conditioners & hair masks • Shop beautifully packaged sets for the perfect hair care gift The Sephora App has your beauty needs covered from head to toe. Never miss a beauty deal with Insider-only offers, products uniquely at Sephora, promotions, and more. Download the Sephora App now for the best beauty shopping experience. Summary information concerning the data collected by the App can be found within the App Privacy section below. Note that the summary only applies to the App, not information collected by Sephora in other contexts, such as on our website. Also note that the summary is controlled by Apple using predefined terms and selections. A full explanation of our privacy practices can be found in our privacy policy at https://www.sephora.com/beauty/privacy-policy. To the extent there may be a discrepancy between an App-specific privacy disclosure, and the Sephora Privacy Policy, you should look to the Sephora Privacy Policy for clarity
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