49
poor
Sephora US: Makeup & Skincare | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 30 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
53%
Android
49 Reports
49 Reports
iOS unitQ Score
iOS User Feedback
47%
iOS
44 Reports
44 Reports
User Feedback
47%
iOS
44 Reports
44 Reports
53%
Android
49 Reports
49 Reports
Sephora US: Makeup & Skincare - Latest Quality Issues
iOS
Dec 13, 2024
Good store but bad report
Me and my cousin went there at 6:56pm at 12/13/24 and we wanted to get a lip liner so we got it all happy and stuff ok so we get in the car and tried it on mine broke in half hers don't show up and they are BRAND NEW and it was $13 and we thinking we got scammed my cousin lip liner is flimsy.
Android
Dec 14, 2024
I keep resetting my password and it wont let me sign in. I cannot shop on the app. Super annoying.
iOS
Dec 14, 2024
Terrible
I used to love this app!! But then one day I opened up my app and it had signed me out so I couldn't access my points, my loves, or my cart. When I tried to sign back in, it said “error”. So I preceded to delete the app and then try to sign back in again, but the same problem. It said “error”. Therefore I tried to create a new account and guess what? You guessed it. “Error” popped up on the screen. Now I don't have an account and I can't have an account!! Im so so mad!! Please fix this app Sephora!!
iOS
Dec 17, 2024
Horrid
Jennifer is horrid, their app has so many glitches. The only response I get is sorry, IT has to fix it. Going to Ulta!!
iOS
Dec 17, 2024
subscription is hard to cancel
hard to cancel not effective when in cart
iOS
Dec 19, 2024
Allow more than 90 items in your cart
You need to allow more than 90 items in your cart. It's so annoying when you hit the 90 items limit and every time you go to put something else in your cart a pop up message comes up saying sorry you have 90 items in your Sephora cart to add something else you have to remove something. But other than that this app is amazing. That is why I have to give you 4 instead of 5 star review. Thanks hope you can fix it.
Android
Dec 20, 2024
The app is not updated in inventory. They have so many items listed on the app and disappear as soon as you try to save or purchase. It's full of fake listings which is misleading.
iOS
Dec 20, 2024
Thank u next
I want to see your store we went and looked around in the products I played with your make up. It was too orange the BB cream. Was a success, but I didn't have my shade.
Android
Dec 20, 2024
App wont let me sign in at all. It hasnt veen working for awhile.
Sephora US: Makeup & Skincare - Product Description
Discover brand new beauty and skincare routines with Sephora. Explore the best beauty products from top brands like FENTY BEAUTY by Rihanna, The Ordinary, and Sephora Collection. Try the latest product releases or find brands focusing on inclusivity and diversity. Treat yourself and redeem your points for Beauty Insider Cash or luxurious samples. Easily shop for your beauty needs, from makeup and skincare to haircare products. Find the perfect foundation, mascara, or concealer for you by comparing product information, how to use instructions, and photos from the Sephora community. If you are looking for good beauty at a better price, try Sephora Collection makeup and skincare! 3 Reasons you’ll love the Sephora app 1. Get access to offers & deals with Beauty Insider 2. Shop all your favorite beauty products in just a few steps 3. Discover the latest trends & releases Interested in clean products with ingredients you’ll love? Look for the green “Clean at Sephora” seal which means the product is formulated without parabens, sulfates SLS and SLES, phthalates, mineral oils, formaldehyde and more! Sephora Features: SKINCARE • Find the perfect skincare routine for your skin type • Treat acne, dark spots, dryness & pores with our top-rated products • Shop from leading skincare brands like Kiehl’s, La Mer, Drunk Elephant & many more! MAKEUP & COSMETICS • Best-selling brands like Urban Decay, KVD Vegan Beauty & many more! • Browse palettes, mini sizes & value sets to suit your beauty budget • Get special access to the latest offers HYBRID PRODUCTS • Makeup and skincare in one effective product • Get healthy-looking skin while looking your best • Shop makeup hybrid products from Supergoop, Milk, and Ilia FRAGRANCE • Buy all-time favorite fragrances or try a fresh new signature scent • Select beautifully packaged gift sets & mini-editions • Luxurious scents from Jean Paul Gaultier, Lancome, Yves Saint Laurent and more HAIR PRODUCTS • Explore tools to style and treat your hair for effortlessly luscious locks • Try out the very best conditioners & hair masks • Shop beautifully packaged sets for the perfect hair care gift The Sephora App has your beauty needs covered from head to toe. Never miss a beauty deal with Insider-only offers, products uniquely at Sephora, promotions, and more. Download the Sephora App now for the best beauty shopping experience. Summary information concerning the data collected by the App can be found within the App Privacy section below. Note that the summary only applies to the App, not information collected by Sephora in other contexts, such as on our website. Also note that the summary is controlled by Apple using predefined terms and selections. A full explanation of our privacy practices can be found in our privacy policy at https://www.sephora.com/beauty/privacy-policy. To the extent there may be a discrepancy between an App-specific privacy disclosure, and the Sephora Privacy Policy, you should look to the Sephora Privacy Policy for clarity
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