11
poor
SEPTA | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-29 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
28%
Android
57 Reports
57 Reports
iOS unitQ Score
iOS User Feedback
72%
iOS
147 Reports
147 Reports
User Feedback
72%
iOS
147 Reports
147 Reports
28%
Android
57 Reports
57 Reports
SEPTA - Latest Quality Issues
iOS
Dec 19, 2024
Show departure times not time with lateness
The old app showed the departure times and then how late it was or on time. New app only shows projected time with any late time. These late times are not accurate. Please revert back to the old way.
iOS
Dec 19, 2024
Improved
This is a clear improvement over previous versions. I like that I can save my regular rail routes and they're visible at a glance on the Home Screen- showing info on the next two trains. I can't get the Septa Key info to connect yet. My login for Septa Key seems to be no help here. But appreciate the real time info on regional rail.
iOS
Dec 19, 2024
This new app is awful
The information is often wrong and hard to find. I hope that they fix it.
iOS
Dec 20, 2024
New Update is TRASH
The newest update is absolutely terrible. You can no longer see delays or early arrivals. Basically, every departure time is incorrect. (I think we can all acknowledge, including septa operators, that the scheduled times rarely correspond with the actual arrival times, no matter the stop). Therefore, the app is missing the most useful functions of an application that details transportation schedules. No point in downloading if you are in need of accurate arrival/departure times.
iOS
Dec 20, 2024
??Transit View??
The only useful aspect of the SEPTA app *was* the live transit view with bus routes. This makes using the bus substantially more difficult than it already is.
iOS
Dec 20, 2024
KeyTix is broken
I happened to me about 3 times now, I would purchase a KeyTix and it will not give me the QR Code. Basically taking my money, I've missed bus rides home because of this. Please look further into this!
iOS
Dec 20, 2024
Not great, even with the update to the update
On the Home Screen favorites, please tell us when the train is supposed to leave and how late (or early it is). Some red shading would be great to indicate it is late. Basically how the old app worked. This is not helpful to regular commuters.
Android
Dec 20, 2024
I don't like the new version. I cannot track the realtime location of the bus. Thank you for your reply! That's good to know! Another thing is that we I save a bus schedule as favorite, I can't rename it. It only uses the stop names as the name, which is sometimes too long to display.
iOS
Dec 21, 2024
Update=Trash
New update couldn't be worse. Update: Then they send an AI prompt as “developer feedback” under these reviews which is just insulting because have of the replies hardly even address the complaint. And best of all they want YOU to go to the feedback tab and tell them what you want changed. They basically make you do the work that they're supposed to be doing. Such an asinine company. And this is why I fare hop! Thanks for the free riding!
SEPTA - Product Description
The official SEPTA app brings our entire transit network directly to you with near real-time updates on all of our vehicles. You’ll have access to schedule information, real-time updates approximately every 30 seconds, System Status alerts, and multiple ways to connect with SEPTA customer service. We’ve enhanced some of our most popular features for a seamless app experience including:
Next to Arrive: Indicating which train or bus will arrive at your starting location and when.
Delay information: Updating every 30 seconds on trains, buses, and trolleys.
Favorites: Located in one consolidated location presented immediately upon opening the app.
System Status: Advisories, alerts, and detours integrated throughout the application for all transit modes for quick access to any changes on your regular routes.
Fares: Find the right fare option to suit your travel needs and find more information on SEPTA Key.
Connect with SEPTA: Through Facebook, Twitter, Live Chat, Phone, or by submitting a comment.All intellectual property rights, including trademarks and word marks, are the property of respective owners