poor

SEPTA | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

-2 Points Past 30 Days

Category: Travel

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

62%

Android
51 Reports

iOS unitQ Score

iOS User Feedback

38%

iOS
31 Reports

User Feedback

38%

iOS
31 Reports

62%

Android
51 Reports

SEPTA - Latest Quality Issues

Android

Feb 21, 2025

Nearly every time I open the app the schedules can't be loaded. Force closing it and restarting usually fixes it.

Android

Feb 21, 2025

The old app was able to show delays of regional rail. Regional rail delays can be quite long. I now have no way of knowing about them ahead of time. The delays appear to be completely hidden. I understand delays, just not your inability to inform passengers about them. Also, it fails to show trains that are delayed as still being available. This tells me it does not take delays into account at all. Why the complete removal of a very useful feature? (WTR line today) ticker reported delay

iOS

Feb 22, 2025

WORST UPDATE EVER

They updated a perfectly good app and made it completely useless. Gave me the wrong directions on which line to get on and it almost made me miss an important trip. I had to pay $30 for an uber to make it. AND IT DOSENT EVEN TELL YOU WHEN TRAINS ARE DELAYED. Would give 0 stars if I could. Very annoyed

iOS

Feb 25, 2025

Internet

Don't have a stable internet connection when you access it? It'll log you out! Fun fun fun

iOS

Feb 25, 2025

Undependable

A nice app concept, but the payment side is extremely buggy to the point that it is utterly undependable for the sporadic user. The usual progression: 1: Try to do something in the app. 2: Encounter a bug, soft-locks. 3: Close/open app to reset. 4: Log-in again, even though the app is set to “remember me.” 5: Repeat. The trip planning side is OK…but google is better.

iOS

Feb 26, 2025

Nightmare

Worst app I have tried to log into in a long time - Captcha and login wouldn't work, no help or support - no wonder Uber UX is so simple and easy to use - who designed and supports this app - come on Septa you can do better

iOS

Feb 26, 2025

Keytix

Keytix not working after activating it

iOS

Feb 26, 2025

Is the train on time???

Opening your app to find out if your train is going to be on time is the literal only reason this app exists. And it no longer does that well. At best one would have to click three or four screens to find that information but usually it is inaccurate And the only way to know is to show up at the station. Please fix.

iOS

Feb 26, 2025

another terrible jawn

Hard to isolate the information i need. Doesn't show trains are running late. No indicator a train is late. Can't limit display to only inbound or only outbound trains. Designed by people who don't use the app to commute on regional rail.

SEPTA - Product Description

The official SEPTA app brings our entire transit network directly to you with near real-time updates on all of our vehicles.  You’ll have access to schedule information, real-time updates approximately every 30 seconds, System Status alerts, and multiple ways to connect with SEPTA customer service.  We’ve enhanced some of our most popular features for a seamless app experience including:

    Next to Arrive:  Indicating which train or bus will arrive at your starting location and when.
    Delay information:  Updating every 30 seconds on trains, buses, and trolleys.
    Favorites:  Located in one consolidated location presented immediately upon opening the app.
    System Status:  Advisories, alerts, and detours integrated throughout the application for all transit modes for quick access to any changes on your regular routes.
    Fares:  Find the right fare option to suit your travel needs and find more information on SEPTA Key.
    Connect with SEPTA:  Through Facebook, Twitter, Live Chat, Phone, or by submitting a comment.

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