Quality degradation at Sezzle - Buy Now, Pay Later  
Users report higher volume of Quality Issues than usual
56
fair

Sezzle - Buy Now, Pay Later | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-10 Points Past 30 Days
Category: Shopping
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
56%
Android
244 Reports
iOS unitQ Score
iOS User Feedback
44%
iOS
189 Reports
User Feedback
44%
iOS
189 Reports
56%
Android
244 Reports
Sezzle - Buy Now, Pay Later - Latest Quality Issues
Android
Dec 19, 2024
Signed up. Got a $100 limit. Loaded it to the Sezzle Virtual Card. Got the $25 taken from my account and approved the payment plan. I go to the application to make a purchase. I only applied because I saw stores like Target & Amazon. Stores I'd purchase from. But now that I'm approved, have the virtual card loaded with the $100 and a set up payment plan, I can not find Target!!! I only signed up to use Target! The only options I'm given is to buy from these stores I've never heard of!! AWFUL!!
iOS
Dec 19, 2024
Can’t Connect To A Real Agent
If I could give 0 stars I would. I've been trying to speak to someone for 49 hours about an issue with an incorrect refund amount. And have gotten no response. I've emailed, and have texted through the chat system multiple times and still have gotten nowhere with this issue. I placed an order through Amazon on the app, for an item and a protection plan for the item. I got an email saying my payment for the initial start of the payment plan went through for $65. Then I get a text the next day saying that my order was declined because I can only purchase “one item” per payment plan. I go on the app to see what is up, and I see that it's still showing that I have an order set up for a payment plan, and the payment schedule is proceeding as planned. So now I'm confused. I open a chat and start to contact a support agent and they tell me that it's going to show that everything is paid for for now but once the entire order is canceled then the amount of the refund will adjust and be posted. The agent kept saying for $24.99 (the price for the protection plan by itself). I continued to ask about the other $40 or more that I paid for this payment plan. I was told that I have to go through Amazon and cancel out the order entirely and once Sezzle is notified of the cancellation then the adjusted amount will be posted. So I go on Amazon and cancel everything (item and protection plan) and still nothing is updated. Til this point it's showing that I am only receiving a refund for the protection plan and not the item that came with it. And it's still showing that I have a payment plan set up with the dates of when the next payments are due as if nothing was canceled at all… I'm annoyed and frustrated by this, as I feel like I should have just stuck with Klarna and Afterpay. At this point I feel as though I won't even receive my refund. Don't waste your time with this app.
Android
Dec 19, 2024
Customer service is nonexistent. You can't talk to anyone over the phone. I started using the app for discounts and payment options. My virtual card never works. My payments never go through with 5 cards on file. I've been told by employees via email that their system is HORRIBLE while responding to my complaints. I'm making this review after a payment was denied through 3 different cards with a positive balance. I just gave up after multiple attempts on each.
iOS
Dec 20, 2024
Bad
Ask me for my id but lacks the layout to make photo taking possible therefore I can't make a purchase and cannot verify my id
iOS
Dec 20, 2024
Massive Erroneous Fees
They would not allow me to change the card that was being charged, so they continued to get “failed payments” on a closed card… forcing 10$ each time the payment failed. I contacted them and they refused to do anything to help.
Android
Dec 20, 2024
App does not update consistently, company seems vacant
Android
Dec 20, 2024
For being a big company it's ran like a joke. Glitches in the app and website by declining purchases because they can't identify you and when I spoke to premium support they said was a technical problem and couldn't do anything. I've made a purchase with them recently and I expressed I was happy and they refunded my premium fee and declined my y purchase even though I was approved a certain amount. STAY AWAY from SEZZLE it's a joke and they do what they want to their customers without notice.
iOS
Dec 20, 2024
wouldnt really recommend it.
the app itself is good, my only issue is if it's the day your payment is due and your payment method declines once, you're automatically charged a late fee, which isn't stated at all. you're not late until the day after your payment is due, so it makes no sense to add a fee when it's not actually late just cause it declined once. i've reached out about this but never received a response. so not the best costumer service either. but i dont think they've ever responded now that i think about it. you'll be fine if the money will be on your card when it tries charging you, but i use this app for a reason and get money from my job every day at 9:30 am or later, which they charge before that time.
Android
Dec 22, 2024
Hard to earn credit with them, it's more easy with AFTERPAY I'm still at 300 with seezle and afterpay i'm already at 2,500 limit So sad its hard to gain credit with seezle even if we pay everything at the right time
Sezzle - Buy Now, Pay Later - Product Description
Sezzle is the only Buy Now, Pay Later, that gives you the opportunity to build your credit while you Pay in 4 for your purchases. It's The Responsible Way to Pay™.

Why Sezzle will be your favorite Buy Now, Pay Later: 

Buy now and pay over time

Build your credit for free 

Easy rescheduling and budgeting 

Get access to exclusive deals 

BUY NOW. PAY LATER.

Experience the ultimate shopping flexibility with Sezzle, where you can split your purchases into 4 easy, interest-free payments. With Sezzle's instant approval decisions and no hard credit checks, you can start using Sezzle right away, worry-free. So why wait? Start enjoying the convenience of Pay in 4 with Sezzle today!

BUILD CREDIT

Make your payments count. Sezzle can help you build your credit for FREE with every installment by giving you the option to have your payment activity reported to major credit bureaus. This means that using Sezzle responsibly can improve your credit score over time. So, if you're looking for a smart way to build your credit while shopping, Sezzle is the perfect choice.¹

INCREASE SPENDING POWER 

Pay on time and your spending power will climb. Sezzle rewards responsible spending and repayment behavior, so the best way to increase your spending power is to use Sezzle consistently and always pay on time. Sezzle makes it easy to see how much you can spend, open the app and tap on a store to see your estimated spending power. 

PAYMENT FLEXIBILITY

Life can be unpredictable, but Sezzle is here to help. Sezzle helps you stay on top of your budget by sending reminders when upcoming payments are due and making it easy to reschedule payments² when money is tight. With the Sezzle app, you can manage all of your orders and payments in one place – anytime, anywhere.

BIG BRANDS

The Pay in 4 possibilities are endless! The Sezzle app makes it easier to shop big brands like Amazon, Walmart, Target, and thousands more. Whether you’re shopping for yourself or someone else, online or in-store, Sezzle offers more ways to Pay in 4 than ever before.


¹Increases or specific changes to your credit score are not guaranteed. Impact on your credit score may vary depending on your use. Sezzle is required to report late payments, which may negatively impact your credit score. Credit scores are independently determined by credit bureaus based on a number of factors, including the financial decisions you make with other financial services organizations. The Sezzle BNPL program and related services will not remove negative credit history from your credit report. Sezzle will report your activities to Experian®, Equifax® and TransUnion® in the United States and to Equifax® only in Canada.

²Payment reschedule eligibility and fees vary by state.
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