29
poor
Shell US & Canada | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
14 Points Past 30 Days
Category: Navigation
30-Day Trend
Android unitQ Score
Android User Feedback
64%
Android
67 Reports
67 Reports
iOS unitQ Score
iOS User Feedback
36%
iOS
37 Reports
37 Reports
User Feedback
36%
iOS
37 Reports
37 Reports
64%
Android
67 Reports
67 Reports
Shell US & Canada - Latest Quality Issues
Android
Dec 16, 2024
Absolute Garbage. Left me stranded- this was my only option, and the app made me jump through ridiculous number of hoops for signup, only to not be able to add any of my credit cards. Stay away.
Android
Dec 16, 2024
That's really the worst possible experience with ev charging I ever had.
iOS
Dec 17, 2024
Not able to get verification mail
Very bad app. I am not receiving any verification mail to changing my password.
iOS
Dec 18, 2024
Losing T-Life Fuel Rewards
This is the second time this month I've lost my Fuel Rewards from T-Mobile. I save and redeem the coupon, and it shows on my account. But for whatever reason, it keeps randomly signing me out, and whenever I log back in, I lose my $0.20 discount. I'm not even going to Shell and resorting to cheaper gas stations until this gets fixed.
Android
Dec 18, 2024
If you are in Atlantic Canada or Quebec you can not get the 3 cents off (as per the app) so the app is pretty much next to useless for those in that area.
iOS
Dec 18, 2024
Says stations are occupied
Terrible app - moved to multiple charging points and they all say occupied (while sitting unused) and will not allow use.
Android
Dec 20, 2024
I'm getting an error message saying unable to register card and to contact support. Please fix this.
iOS
Dec 21, 2024
Impossible to use
Well not impossible but not worth the aggravation. It's constantly updating and throwing out my password information stored in my phone. It won't let me add new card and the cards on the app are expired.
iOS
Dec 21, 2024
IMPOSSIBLE!!!!!!!
I signed up several yrs ago….still can't make it work!!!!!!!! It keeps circling back over and over… very frustrating…. 10 minutes to actually fill up 30 minutes to try with app….YIKES!!!!!!
Shell US & Canada - Product Description
The Shell app is designed to help you make the most of your stop! SHELL PAY & SAVE This mobile payment application provides a secure and convenient way to pay for fuel at the comfort of your car, as well as purchasing any items inside the store at participating Shell stations in the United States. • You can link your Shell branded credit cards, checking account (via Shell S Pay), PayPal, Apple Pay, Google Pay, Samsung Pay, or directly add your credit/debit card: Visa, Mastercard, American Express or Discover. • To pay for fuel outdoors, simply unlock the pump using the app. Or to pay inside the c-store, present the app QR code to the cashier. Either way, you are back on the road in no time. Everything you need is in the app, including loyalty program integration, receipts, offers, and station locator. FUEL REWARDS® PROGRAM Shell Pay & Save eliminates the need to carry multiple cards, reduces the number of prompts you have to answer, and is integrated with the Fuel Rewards® program so you can save automatically on every fill up, every day! • New to the Shell app? You can earn a one-time 25¢/gal savings by downloading the app and completing your first Shell Pay & Save fuels purchase. • All Shell app users earn additional savings for continued use of Shell Pay & Save. • NEW: Fuel Rewards Choice is in the Shell app. You can now customize your savings by choosing to redeem only everyday savings or to use your full rewards balance. • COMING SOON: New loyalty status being added, see potential new rewards to gain with Platinum status! Participation in the Fuel Rewards program through the Shell app requires you to link a new or existing Fuel Rewards account in the app. See Terms & Conditions for complete details. STATION LOCATOR Find your nearest Shell station and a list of services quickly and easily, including which stations accept Shell Pay & Save mobile payment
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