23
poor
Shell US & Canada | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
3 Points Past 30 Days
Category: Navigation
30-Day Trend
Android unitQ Score
Android User Feedback
50%
Android
80 Reports
80 Reports
iOS unitQ Score
iOS User Feedback
50%
iOS
79 Reports
79 Reports
User Feedback
50%
iOS
79 Reports
79 Reports
50%
Android
80 Reports
80 Reports
Shell US & Canada - Latest Quality Issues
iOS
Mar 27, 2025
Could be better
This app has frequent issues with the payment system getting crashes or errors connecting to a pump
iOS
Mar 28, 2025
Worthless
Multiples stations unused, not a single one “available” for use.
iOS
Mar 28, 2025
Unusable
App worked great for months and now keep getting Error E067 since last update… UPDATE: Dev contacted me and followed the instructions and still doesn't work… bye Shell 👋
iOS
Mar 29, 2025
Constant payment issues
It would be convenient IF it worked. Most times, I have issues when trying to “pay at the pump” from the app. On average, I have to try 3-6x to get it to work. On the days I have a longer journey and have to tank up more than once, it won't let me because you can only use the app once a day or once every 24 hours (seriously?! Why would you limit your app to 1 transaction a day). The only convenience it gives is that my CAA and Air Miles is already connected and price automatically reflected as a result. Please fix your app or change your marketing to “worst way to pay”.
iOS
Mar 29, 2025
Fix
Dear developer please add feature that shows the prices per gallon at each station location on the app. Half the reason for downloading the app was to find your locations and the other reason to find out THE PRICE PER GALLON OF FUEL. AT THAT LOCATION! Thai is missing and truly hurting your app.
iOS
Mar 29, 2025
Used to work great
For the last few months my shell app has been terrible. Doesn't keep track of my rewards or let me redeem them. And lately it just flat out doesn't work. Do better.
iOS
Mar 31, 2025
Horrible replacement for Volta
This review is from the perspective that this app is a replacement for Volta. After Shell acquired Volta, Shell eventually discontinued Volta's much superior app in favor of making us all use this one. Well, now most Volta stations dont even show up on the app, it has way more data collection since Volta didnt even require you make an account, and it is also taking up more storage on my phone. On top of not being able to see Volta stations that I know are both extant and functional, now there is an app on my phone that I use for ONE thing (that it does unreliably), but has another 3 or 4 tabs and a bunch of other features that I am sure are useful for someone, but not previous Volta app users. So, Shell as a Volta replacement app is honestly 0/5. If you can go through PlugShare just do that instead as it will show ALL stations not just from Volta and Shell but from every other provider as well.
iOS
Mar 31, 2025
Used to be reliable
App used to be good and reliable. Now it's buggy, always signs me out, half the time won't work paying remotely at the pump, and never counts my fill ups towards my 10c/ gallon reward anymore.
iOS
Mar 31, 2025
Missing half their stalls
Need to use their older app that has been abandoned years ago for some older/volta stalls. Gotta sign up and go through an entire login process just for that. Then gotta do the same for this app. How no one at shell has even thought this was acceptable tells you shell is anti EV.
Shell US & Canada - Product Description
The Shell app is designed to help you make the most of your stop! SHELL PAY & SAVE This mobile payment application provides a secure and convenient way to pay for fuel at the comfort of your car, as well as purchasing any items inside the store at participating Shell stations in the United States. • You can link your Shell branded credit cards, checking account (via Shell S Pay), PayPal, Apple Pay, Google Pay, Samsung Pay, or directly add your credit/debit card: Visa, Mastercard, American Express or Discover. • To pay for fuel outdoors, simply unlock the pump using the app. Or to pay inside the c-store, present the app QR code to the cashier. Either way, you are back on the road in no time. Everything you need is in the app, including loyalty program integration, receipts, offers, and station locator. FUEL REWARDS® PROGRAM Shell Pay & Save eliminates the need to carry multiple cards, reduces the number of prompts you have to answer, and is integrated with the Fuel Rewards® program so you can save automatically on every fill up, every day! • New to the Shell app? You can earn a one-time 25¢/gal savings by downloading the app and completing your first Shell Pay & Save fuels purchase. • All Shell app users earn additional savings for continued use of Shell Pay & Save. • NEW: Fuel Rewards Choice is in the Shell app. You can now customize your savings by choosing to redeem only everyday savings or to use your full rewards balance. • COMING SOON: New loyalty status being added, see potential new rewards to gain with Platinum status! Participation in the Fuel Rewards program through the Shell app requires you to link a new or existing Fuel Rewards account in the app. See Terms & Conditions for complete details. STATION LOCATOR Find your nearest Shell station and a list of services quickly and easily, including which stations accept Shell Pay & Save mobile payment
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