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Shell | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
14 Points Past 30 Days
Category: Maps & Navigation
30-Day Trend
Android unitQ Score
Android User Feedback
88%
Android
433 Reports
433 Reports
iOS unitQ Score
iOS User Feedback
12%
iOS
57 Reports
57 Reports
User Feedback
12%
iOS
57 Reports
57 Reports
88%
Android
433 Reports
433 Reports
Shell - Latest Quality Issues
iOS
Mar 18, 2025
Poor communication
When everything is fine, the mobile app is convenient. When a problem occurs, no one helps. The conversation with support started actively, but then they simply stopped responding and did nothing. Of course, I won't stop refueling. But there's a lingering feeling of incompetence or poor communication from the technical support team.
iOS
Mar 19, 2025
Non professional staff
Your staff member at shell York street Rochdale is nonprofessional and ask he don't know how to use shell app …
iOS
Mar 29, 2025
Shell
Not so good. Registering and serving it cost me nerves. I banned the app from my iPhone.
iOS
Mar 29, 2025
APP NEEDED TO BE FIXED
I cannot log in my account nor create a new one. fix this bug please. i cannot even request for a forgot password because the system is not sending any otp.
iOS
Mar 30, 2025
One word, "sucks"
First of all, the application is malfunctioning. My points given after fuel purchase were around 900 1 month ago. I looked at it 2 days ago and it was 40 defects, today I looked at 90 defects. Even though I logged in to the system, it says log in to the system on the main page. The application has a lot of room to improve...
iOS
Mar 30, 2025
Don't enter the app anymore
After the last update, I can't get into the app anymore. Need to accept the updated terms and then create a new account? Then with the message that that e-mail address is already I use. Don't get any further and don't get out of that screen. So doesn't work!
iOS
Mar 31, 2025
Idk
The benefits card is useless, I have to spend over 1 million czk to get a vacuum cleaner for 1700 czk, ok? 🥴
Android
Apr 1, 2025
No action is taken
Android
Apr 2, 2025
Complicated app, I have to log in constantly. And that in 2025. Refueling Vpower and again not being able to link air miles.
Shell - Product Description
Sign up and get a £1 fuel reward when you join Shell GO+ With Shell GO+ we count your visits – this is each time you spend £10+ on fuel or £2+ in the shop. Every 10th visit, you’ll get money off fuel. As well as savings and rewards on drinks and food. Join on the Shell app, then scan your Shell GO+ digital card whenever you make a purchase. For you: ● 10% savings across hot drinks (including Costa Express). ● 10% saving across the deli by Shell food range. ● Free surprises and treats when you least expect them! ● Opt-in to the CO2 Offset programme and have your carbon emissions on your fuel purchases offset for you by Shell. For your vehicle: ● 10% saving on car washes ● 10% savings on all Shell Helix Motor Oils ● Money off fuel every 10th visit ● £3 off with every 300 litres of Shell V-Power you fill up with And, if you’re a Shell Energy member joining Shell GO+, you’ll receive 3% off up to 60 litres of fuel each month. Payments make easy – Pay at Pump on your mobile Now you can pay for your fuel without leaving your vehicle. It's a quick and secure way to pay that’s available at most Shell stations. How it works: ● Enter and confirm the pump number on the app ● Choose how you will pay and select if you have any fuel rewards ● Wait for the 'Start Fuelling' message ● Fill up with fuel and then GO – it’s as easy as that with the Pay at Pump feature You’ll be able to see any payments you’ve made from the Shell app, so it’s easy to keep track of your outGOings. Find a station that has what you need Our Shell app Station Locator lets you find petrol stations where you need them, with the products and services you want. Whether it’s a specific product (like Shell v-Power Diesel, Shell Hydrogen, Shell v-Power unleaded), or a service (car wash, ATM, disability assistance, electric vehicle charging, Waitrose shop, Pay at pump), you can narrow down to the stations that suit you and see when they’re open. Carbon offset programme You have the opportunity to offset your carbon by protecting and replanting forests. Simply join the Shell GO+ rewards programme, opt in to the carbon offset programme the via the Shell app and scan the Shell GO+ app when you purchase fuel. The carbon emissions from the fuel purchases will then be offset for you by Shell. From 24th April 2023 we'll be asking for a small contribution of only 1.5 pence per litre extra during each fill up. Just remember to scan your Shell GO+ card when you purchase your fuel. We will calculate the lifecycle CO2 emission rates from your fuel purchases and buy and retire appropriate amount of carbon credits that protect and restore nature. Need more informtion, visit our help section at https://support.shell.com/hc/en-gb
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