77
good
Shell | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-2 Points Past 30 Days
Category: Maps & Navigation
30-Day Trend
Android unitQ Score
Android User Feedback
91%
Android
479 Reports
479 Reports
iOS unitQ Score
iOS User Feedback
9%
iOS
49 Reports
49 Reports
User Feedback
9%
iOS
49 Reports
49 Reports
91%
Android
479 Reports
479 Reports
Shell - Latest Quality Issues
Android
Jan 26, 2025
Unfortunately, the remaining liters are not displayed. That's why I actually just downloaded the app. What a pity
Android
Jan 26, 2025
Awful app that's not fit for purpose. Put simply, it refuses to log me in. I could be on my home wi-fi, in a place with strong 5g signal but the app tells me the username and password are incorrect. So you click on forgotten password and it tells you the email is incorrect. So you then click on register and it tells you the email is in use and to log in. Rinse and repeat as many times as you like because Shell Support are woefully incompetent.
Android
Jan 28, 2025
Cant log-in my account
iOS
Jan 28, 2025
points ???
Every time you take part in a survey, no points are credited. I haven't received them three times already.🤷♂️🤷♂️🤷♂️🤷♂️🤷♂️🤷♂️ When you start the app, it wouldn't be bad if you could see the fuel price. All you see is the € sign. Otherwise, the app is OK.
Android
Jan 28, 2025
It's a problem to get to the wheel because my tank is smaller and I can never reach the 30 liters, you should change it to lower liters.
Android
Jan 28, 2025
Unfortunately, I've been trying to register in the Shell app for days to no avail. I keep getting the same error message! I would like to activate the Clubsmart Card. - "Technical error - Please log in and try again." - I would like to, but I have to be able to register first 😅
Android
Jan 28, 2025
I couldn't remove the license plate with an assistant because I sold my car and since I received answers with irrelevant options to my questions, I saw it as a waste of time and decided to send my request by e-mail. In short, the assistant is very inadequate in the environment we live in.
Android
Jan 28, 2025
Application has become obsolete since the last update. Impossible to activate rewards and shell offers!! It's looping. Too bad the app itself and the benefits were interesting.
Android
Jan 29, 2025
Extremely buggy app....
Shell - Product Description
Sign up and get a £1 fuel reward when you join Shell GO+ With Shell GO+ we count your visits – this is each time you spend £10+ on fuel or £2+ in the shop. Every 10th visit, you’ll get money off fuel. As well as savings and rewards on drinks and food. Join on the Shell app, then scan your Shell GO+ digital card whenever you make a purchase. For you: ● 10% savings across hot drinks (including Costa Express). ● 10% saving across the deli by Shell food range. ● Free surprises and treats when you least expect them! ● Opt-in to the CO2 Offset programme and have your carbon emissions on your fuel purchases offset for you by Shell. For your vehicle: ● 10% saving on car washes ● 10% savings on all Shell Helix Motor Oils ● Money off fuel every 10th visit ● £3 off with every 300 litres of Shell V-Power you fill up with And, if you’re a Shell Energy member joining Shell GO+, you’ll receive 3% off up to 60 litres of fuel each month. Payments make easy – Pay at Pump on your mobile Now you can pay for your fuel without leaving your vehicle. It's a quick and secure way to pay that’s available at most Shell stations. How it works: ● Enter and confirm the pump number on the app ● Choose how you will pay and select if you have any fuel rewards ● Wait for the 'Start Fuelling' message ● Fill up with fuel and then GO – it’s as easy as that with the Pay at Pump feature You’ll be able to see any payments you’ve made from the Shell app, so it’s easy to keep track of your outGOings. Find a station that has what you need Our Shell app Station Locator lets you find petrol stations where you need them, with the products and services you want. Whether it’s a specific product (like Shell v-Power Diesel, Shell Hydrogen, Shell v-Power unleaded), or a service (car wash, ATM, disability assistance, electric vehicle charging, Waitrose shop, Pay at pump), you can narrow down to the stations that suit you and see when they’re open. Carbon offset programme You have the opportunity to offset your carbon by protecting and replanting forests. Simply join the Shell GO+ rewards programme, opt in to the carbon offset programme the via the Shell app and scan the Shell GO+ app when you purchase fuel. The carbon emissions from the fuel purchases will then be offset for you by Shell. From 24th April 2023 we'll be asking for a small contribution of only 1.5 pence per litre extra during each fill up. Just remember to scan your Shell GO+ card when you purchase your fuel. We will calculate the lifecycle CO2 emission rates from your fuel purchases and buy and retire appropriate amount of carbon credits that protect and restore nature. Need more informtion, visit our help section at https://support.shell.com/hc/en-gb
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