Quality degradation at Sky Go  
Users report higher volume of Quality Issues than usual
53
fair

Sky Go | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-16 Points Past 30 Days
Category: Entertainment
Work at Sky UK Limited? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Sky UK Limited? Unlock additional insights
Android unitQ Score
Android User Feedback
86%
Android
140 Reports
iOS unitQ Score
iOS User Feedback
14%
iOS
23 Reports
User Feedback
14%
iOS
23 Reports
86%
Android
140 Reports
Sky Go - Latest Quality Issues
iOS
Jan 21, 2025
ADs, when you skip
I don't mind Ads, but when you've opened an episode that you've seen the first half elsewhere, then get forced to watch ads to open the episode then another set when you then skip to the correct position 🤦‍♂️. Also sometimes 3 times if you skip to the wrong point. Sometimes just close the app in annoyance.
Android
Jan 22, 2025
Sky go no longer works on my kindle fire. Says to update the operating system as bad to be an Android 7 or above. Did this but still not working
Android
Jan 23, 2025
Won't load
Android
Jan 23, 2025
App is showing 2 notifications but I cannot find them anywhere upon opening the app
Android
Jan 24, 2025
The inclusion of Adverts appears to have broken the App when not plugged into a domestic WiFi network.
iOS
Jan 24, 2025
Virgin two
It wouldn't let me watch love island, on sky go ? On my phone ?
iOS
Jan 24, 2025
Terrible
Worst streaming app Shuts my app down, I end up watching double the adds No skip into Have to turn subtitles on every episode I watch
iOS
Jan 25, 2025
Error code 30
Was good, now rubbish and taking weeks for Sky to respond. Error code 30 keeps cutting out after 20-30 seconds.
iOS
Jan 26, 2025
Poor options
Quite a few channels are missing g when I go overseas such as BBC . Can NOT watch recordings either when overseas as not connected to a SKY Q box . The whole idea of having SKY GO is so I can use it when at work and. It near my Sky Q box !
Sky Go - Product Description
A brand-new design makes it quicker for Sky TV customers to find and enjoy the very best TV,  plus enjoy recommendations just for you and easy switching between compatible devices.

You can stream your favourite channels, including free-to-air favourites like ITV and Channel 4, and depending on your Sky TV subscription, great dramas on Sky Atlantic and live sport on Sky Sports.

So, whether your main TV is being used by the kids and you want to stream your favourite show at home or you want to download stuff to watch while you’re out and about*, Sky Go’s got you covered. 

With Sky Go Extra, you’re able to download your favourite recordings** to watch even when you’re offline, meaning you can carry hits like Chernobyl, Big Little Lies or Love Island with you wherever you go. 

SKY GO FEATURES:

Depending on your TV subscription, you can:

• Stream over a hundred channels live, including:
o Free-to-air favourites including ITV and Channel 4 – watch Gogglebox, Catch-22 and other hits
o Sky Atlantic – the home of the highest rated show of all time on IMDb – Chernobyl – as well as Big Little Lies and more
o Sky One – the home of shows including The Simpsons, A League Of Their Own, Modern Family and more
o Sky Sports – keep up-to-date with the latest action from the Premier League, EFL, England cricket and more (Sky Sports subscription required)
o Sky Cinema, Film 4 and others for hit movies (Sky Cinema subscription required)

• Catch Up on the shows you want when you want On Demand
• Download Sky Go onto your compatible devices. Then flip between them to your heart’s content.*
• Watch on compatible mobiles and tablets 
• Ready for the next episode? It’ll play without you having to lift a finger
• Find more movies you’ll love. Your Sky TV app on your device gets to know what you like. then recommends movies for you 
• If you’re a Sky TV customer, Sky Go is part of your Sky TV package, so there is no extra cost for Sky TV customers!
• With Sky Go Extra, download shows to watch without WiFi *– and stream without using any of your data if you’re a Sky Mobile customer ***
Sky Q customer features
• Pause shows on your TV in one room at home and pick up on your device in another.
• Download your recordings to take with you and watch offline.
• To use Sky Q features on the Sky Go app including accessing your recordings you need to be on the same WiFi network as your Sky Q Box and have a Sky Q Multiscreen subscription.

*Sky Go Extra subscription required. Find out more at sky.com/skygo
**Requires Sky Q box, Sky TV and Sky Q Experience subscriptions, HDTV, Sky Q app connected to home broadband. Save selected recordings from last 90 days to compatible tablet connected to home broadband. Finished recordings may be unavailable to sync for a few hours. Two syncs/downloads per programme. Transfer speed depends on device and connection.
***Requires active Sky Mobile airtime plan and at least 50Mb of data.  Streaming adverts prior to and within on demand content, and watching ads within some Sky Apps may use your data allowance.  See sky.com/watchmobile for more information. Content available depends on TV package.

Additional information

General: Available to residential customers in the UK or Ireland only. Some programmes from live Sky TV channels are unavailable via Sky Go. Further terms apply.

Sky’s privacy notice explains how Sky uses your information. You can view this notice at: sky.com/privacy

Available on Android 5.1 and above
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners