69
fair
SleepIQ | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
3 Points Past 30 Days
Category: Health & Fitness
30-Day Trend
Android unitQ Score
Android User Feedback
32%
Android
95 Reports
95 Reports
iOS unitQ Score
iOS User Feedback
68%
iOS
206 Reports
206 Reports
User Feedback
68%
iOS
206 Reports
206 Reports
32%
Android
95 Reports
95 Reports
SleepIQ - Latest Quality Issues
iOS
Jan 24, 2025
Good but miss a remote
App works well and nice to control features and settings. It is challenging to adjust the bed during the night and having to go into the app but overall it works.
iOS
Jan 24, 2025
Great App
The app is great. However, the rewards option until profile always gives an error message and does not update with earned points.
iOS
Jan 25, 2025
Bad bed
I hate this bed. It is too soft even though it is set on 100. After paying 7k for a “good” bed I wish i had my old bed back. Plus it is impossible to get under the mattress when putting clean sheets on. ☹️
iOS
Jan 25, 2025
Not connecting.
Bed was purchased /delivered 3/2/19. No issues until we moved to our new home. The bed was assembled and it has been deflating continuously. The pump is not connecting to my WiFi and multiple attempts were made to get it to connect. All has failed! Hours upon hours on the phone trying to troubleshoot with no success. The air pump is not working and the company will not replace it at no cost to me. We were told that the 25yr warranty is limited. This was a big investment and would not recommend anyone purchase this product as the company will honor the warranty. The app is terrible too.
iOS
Jan 26, 2025
Good but…..
The app will only allow one phone to be the “remote” for the bed. This means if I want to change my settings in the middle of the night I need to get my wife's phone. This entails either waking her up (never a good idea) or get up and go get it also most likely waking my wife. Probably won't be a big issue after we have figured out the best sleep for us, but it truly is the only thing keeping us from a restful sleep all night long.
iOS
Jan 26, 2025
Delivery not completed
Our bed was delivered but they had the wrong hardware to attach the headboard… a bit frustrating with the amount we paid for it… 5 days… still waiting to hear back…
Android
Jan 26, 2025
The app says I'm actively sleeping much longer than I am. When I manually update, it drops to only 4 hours and will not adjust to correct time.
iOS
Jan 27, 2025
Losing air at night 😢
Every morning, I wake up with back pain from losing air at night, and customer service and the store are no help.
iOS
Jan 28, 2025
Intuitive, Simple, Basic
Ordered a [phone] (1/04/25) ended up changing to the pSE due to a sale and saving extra $400. Delivery came (1/27/25) and setup for the most part was quite easy for a 32yr old millennial. Yet due to misunderstanding of app prompts when registering our account, I managed creating my profile with my wife's email and her account with my email.. this made it so I had to contact support to have it switched so it was correct within our sleep number logins. Didn't interfere with initial setup/bed registering process though so not a huge problem. I see the iOS app was updated recently and so far looks like a modernized GUI with easy access to everything needed. Backtracking through (2024) it appears the developer released (5) updates which is nice to see which means feedback is read and improvements are implemented. I'd like to see more information about the entire smart system like (pump model, version, device maintenance, bed maintenance reminders, connectivity info) definitely has features to be optimized and added but overall first day experience is quite pleasant and I'll update along our 100-night Trial for sure.
SleepIQ - Product Description
4.8.35, June 25th, 2023 Experience SleepIQ® technology. Only Available with Sleep Number® smart beds. OVERVIEW Only the Sleep Number® smart bed uses the science of your personal SleepIQ® data to understand your one-of-a-kind needs for continuously better sleep quality. Our exclusive “sense and do” SleepIQ technology accurately measures your biometrics – your average heart rate, breathing rate and movements – throughout the night, then automatically adjusts to your individual needs, designed to continuously improve your sleep over time. You’ll see a daily snapshot of factors that measure your sleep quality – duration, efficiency, and timing. Developed by sleep science experts with insights about how each of us sleeps, it connects you with your best possible sleep, night after night and through every phase of life. Sleep: View your SleepIQ® score, learn more about the factors that affect the quality of your sleep. Includes trends in sleep duration, efficiency, and timing that affect your overall sleep health and wellbeing. - View your SleepIQ score and biometrics each morning to understand your sleep quality - Track and understand the factors of your quality sleep that support overall sleep health and wellness - Monitor your 24-hour sleep/wake cycle and learn how your circadian rhythm impacts your sleep quality - See sleep trends over time for you and your sleep partner Smart Bed: Offers full control of comfort on each side. Control your smart bed including your Sleep Number® setting, Responsive Air® technology (Sleep Number® 360 and next gen smart beds only) and FlexFit™ adjustable base to ensure you’re getting the best quality sleep. Profile: Personalize your experience by completing your wellness profile, view your monthly HealthIQ® wellness report. Easily access your InnerCircleSM Rewards account to earn rewards and learn about quality sleep. If you choose, SleepIQ® can connect with the following health and wellness apps: - Apple Health - Fitbit - MapMyFitness SleepIQ® technology uses advanced algorithms that track information about your sleep and wellness, including your heart rate, breathing rate, and heart rate variability, to provide powerful insights into your sleep and wellness. Sleep Number does not collect biometric information that can be used to identify you.
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