75
good
Smart Home Manager | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 7 Days
Category: Productivity
30-Day Trend
Android unitQ Score
Android User Feedback
85%
Android
251 Reports
251 Reports
iOS unitQ Score
iOS User Feedback
15%
iOS
44 Reports
44 Reports
User Feedback
15%
iOS
44 Reports
44 Reports
85%
Android
251 Reports
251 Reports
Smart Home Manager - Latest Quality Issues
Android
Nov 15, 2024
AT&T sent me a new gateway and now this app no longer connects. Gateway is working fine.
iOS
Nov 16, 2024
Horrible since I upgraded my service
I recently upgraded my service on att internet, and since then have had nothing but issues with the att smart home manager app. If I could give negative stars I would. I cannot see or manage my devices, check my usage or set time parameters for my teens' internet usage. When calling for technical help, the solution is to unplug the router and start it again—which interrupts everyone's internet for 10-15 minutes. I also have extenders for my home, and when the router is unplugged, all three extenders have to be reset as well. The whole process takes over an hour, and it is very frustrating, to say the least. I have unplugged and reset my router more times than I can count, to no avail. It used to be a great app, but alas, not any more. ATT please address this issue, so the app does what it claims to do!
Android
Nov 17, 2024
No longer signs in. I used this app last spring when my Fiber was installed but it won't get past the sign in screen now.
Android
Nov 17, 2024
There's no internet access until you register the device. Registration requires internet access. Do you see the problem here?
Android
Nov 18, 2024
Works great sometimes. Some days I can manage the devices connected to my wifi, most days I get the "looks like we're having trouble."
Android
Nov 18, 2024
I don't like that people outside of your home can remotely change your appliances if they saw the original packaging .
Android
Nov 18, 2024
Terrible app. Really no benefits other than renaming and grouping devices. Always either crashing, not loading or some error message. I expect way more from a huge company like AT&T.
Android
Nov 19, 2024
It does not work any more, fix it
Android
Nov 19, 2024
Almost never works!!
Smart Home Manager - Product Description
The AT&T Smart Home Manager app will guide you through a simple self-setup process for your new service. It also provides all the tools you need to manage your network in one intuitive, user-friendly interface. Sign in with your AT&T User ID and password to get started. App highlights: • Easily view, update, and share your Wi-Fi name and password • See what devices are connected, personalize each device name and add it to a profile • Set downtime schedules to manage your family’s screen time or quickly and easily pause devices • Get troubleshooting help and customized recommendations from our Virtual Assistant • Get device and network protection with AT&T ActiveArmor℠ internet security • Check your network health, get notified of issues and service outages, run speed tests, and more AT&T Smart Home Manager is available to AT&T Internet service customers with a compatible AT&T Wi-Fi Gateway. Feature availability based on Wi-Fi gateway model, limited to Wi-Fi network.
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