Smart Home Manager | unitQ Score

As the title says, the internet is awful! It goes down numerous times daily. Techs have come three times, but no issues have been found. They replaced the router, updated the firmware… etc. I'm trying to get ATT Internet Air, but they say my address isn't registered, so they can't ship new equipment. Yet they have mailed equipment before. I Hate ATT wire internet service.

How can a company this big, not make a point to shoot app.. The moment I scan my barcode, I get an infinite loop of 'Couldnt scan try again'.

dont need. very pervasive. controls devices without consent.

Had customer service on the phone to help set up at&t internet air. About a hour and had me check several spots it had all bars signal yet he said wasn't working. He canceled my account and insisted I mail the unit back. 2 of my close neighbors has this at&t air and it's works fine in this rural little town. I went 2 trips to get this box and wasted a lot of my personal time. I suggest finding another server because at&t customer service is worthless.

This would be a 5 star review if I could still connect. I had the app since it launched and used it daily / love all its features but it stopped connecting suddenly in November. Now I must restart my modem every time for it to reconnect and when it does, it only works for about 24 hours. I have an iPhone 15 pro max on the latest software with the app up to date. I've called tech support multiple times and they can't help. I even just requested a new modem which att sent and still the same issue occurs after a day or so. The error I receive in the app is. “Looks like we're having trouble”. Please help att. We pay a lot of money for your services and just want to be able to manage our home network. Update: att email support replied since I was asked to email them and they have not been able to resolve the issue since February 7. They are very slow to reply and when they do they offer little advice or insight to the problem or a resolution. The last reply was they think I should call to have someone look at our ines. Thanks for the great top level support AT&T. Good to see you value your long term customers. We pay a lot of money and can't even access the services we pay for. Update: There was a new developer response to my review recently but it doesn't appear here and I don't know how to view it. Att, can you please just email me directly to help?

This app only works once in awhile. Unreliable

Unusable - it seems I'm locked out and I have no way of getting in any longer. Doesn't matter how many times I've changed my password. Incredibly frustrating.

doesn't ever work!

I love having this app, but I can't set up the schedule for the start and end for the internet for my daughter's phone and tv