fair

Smart Home Manager | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

2 Points Past 30 Days

Category: Productivity

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

81%

Android
245 Reports

iOS unitQ Score

iOS User Feedback

19%

iOS
57 Reports

User Feedback

19%

iOS
57 Reports

81%

Android
245 Reports

Smart Home Manager - Latest Quality Issues

iOS

Feb 26, 2025

Can be frustrating to use

The live chat feature has garnered mixed results and the chatbot can be dense at times.

Android

Feb 27, 2025

Can't even open the app

iOS

Feb 27, 2025

WHY?

I have some Person texting me Blackmailing me and then I block it and it CONTINUES SCINCE JANUARY?

Android

Feb 27, 2025

If I could give it zero stars, I would! The troubleshooting feature freezes the app each time I try to use it. If the app fails when troubleshooting my Wifi issues it makes the app useless.

Android

Feb 27, 2025

Cannot log in this moment. A constant inconvenience when you have children doing virtual schooling and you Cannot log in to unpause the WiFi on school Chromebooks'. (0858hrs- The app works now).

Android

Feb 28, 2025

Not people friendly

Android

Feb 28, 2025

Can not schedule an appointment with the app

Android

Feb 28, 2025

Never loads each tab accrately and always says, "Looks like we're having trouble". Used to be a way better in that I could actually use and troubleshoot from but now it's a waste of space and useless. I don't know how many times I've had to disengage using the app shortcut feature, yet it still pops up....unwanted. Loading lags severely, which is a huge irritation.

Android

Feb 28, 2025

The app is not helpful. Cant type with assistant. Internet keeps going out all the time.

Smart Home Manager - Product Description

The AT&T Smart Home Manager app will guide you through a simple self-setup process for your new service. It also provides all the tools you need to manage your network in one intuitive, user-friendly interface. Sign in with your AT&T User ID and password to get started.

App highlights:
• Easily view, update, and share your Wi-Fi name and password
• See what devices are connected, personalize each device name and add it to a profile
• Set downtime schedules to manage your family’s screen time or quickly and easily pause devices
• Get troubleshooting help and customized recommendations from our Virtual Assistant
• Get device and network protection with AT&T ActiveArmor℠ internet security
• Check your network health, get notified of issues and service outages, run speed tests, and more

AT&T Smart Home Manager is available to AT&T Internet service customers with a compatible AT&T Wi-Fi Gateway. Feature availability based on Wi-Fi gateway model, limited to Wi-Fi network.

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