17
poor
SmartRent | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-8 Points Past 30 Days
Category: Lifestyle
30-Day Trend
Android unitQ Score
Android User Feedback
58%
Android
38 Reports
38 Reports
iOS unitQ Score
iOS User Feedback
42%
iOS
27 Reports
27 Reports
User Feedback
42%
iOS
27 Reports
27 Reports
58%
Android
38 Reports
38 Reports
SmartRent - Latest Quality Issues
iOS
Dec 18, 2024
Constant log outs
Honestly what is the point of allowing Siri Shortcuts if the app constantly logs you out? Every time I ask this app to do something I am logged out and the shortcut doesn't work. Then the app randomly just hangs up and doesn't complete and I have to relaunch it. Honestly easier to type my code into the door, but I use the app so someone can't see my code. This app only exists in my phone because I have no choice. I would never use their software if I could choose. My wonderful complex chose for me. Thanks…. 🤬
Android
Dec 18, 2024
a bit laggy
iOS
Dec 18, 2024
Doesn’t stay connected
The app does not stay connected to the lock so I don't have the access to the lock that I should.
iOS
Dec 18, 2024
Does not work properly
Never works . The phone agents trouble shooting is no help.
Android
Dec 20, 2024
Honestly it gets slower and slower to open with every update. Will raise to 5 stars if performance gets better or if they add to a widget. I feel like a dummy standing in front of the door waiting for it to open.
iOS
Dec 20, 2024
Major Issue with Front Door Lock Activity Tracking
This review focuses on one significant problem with the app: the accuracy of the front door lock activity. For instance, I haven't been to my apartment in several days because I'm paying rent but no longer live there—my ex-girlfriend resides there now. However, the activity log consistently shows that I'm accessing the door multiple times per day, which is both inaccurate and unsettling. This raises serious concerns about privacy and potential misuse, as such faulty data could easily be used in harmful or deceptive ways.
Android
Dec 21, 2024
This app is awful and you can't get ahold of anyone to help with off line issues on thermostat
Android
Dec 22, 2024
New update has made the app useless. Nothing works now
Android
Dec 22, 2024
The AC part does not sync properly. Been saying the inside temp is 76 no matter what we adjust the temp to.
SmartRent - Product Description
Welcome to SmartRent! The SmartRent App, designed with your experience in mind, puts comfort, control, and convenience in the palm of your hand. With custom controls, settings and more, it makes “there’s no place like home” ring even truer. You’ll love the ability to: - Lock and unlock your door or adjust your thermostat from anywhere - Create custom schedules for your thermostat to save money and energy - Grant unique, time-bound access codes to family, friends, and service providers - Set up automations to simplify daily routines - Issue voice commands with Amazon Alexa and Google Assistant - Be alerted immediately of possible leaks in your home - Review your lock activity to see when guests or maintenance visited - Link your Ring account for one less app to manage - And more! Download the SmartRent App and start customizing your smart home! SmartRent - Opening Doors To A Smarter World
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