19
poor
Smith's | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
2 Points Past 30 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
93%
Android
115 Reports
115 Reports
iOS unitQ Score
iOS User Feedback
7%
iOS
9 Reports
9 Reports
User Feedback
7%
iOS
9 Reports
9 Reports
93%
Android
115 Reports
115 Reports
Smith's - Latest Quality Issues
Android
Jan 25, 2025
Not user friendly. Difficult to use even when I ask while shopping in the store.
Android
Jan 25, 2025
This app is so slow... You have to wait at least 5 minutes for it to load before you can even use it. It is better to just use the website. If you need help on how to build an app, just contact me. I rate this app 0 stars.
Android
Jan 26, 2025
It's very slow lately. I used to love doing pickup with this app and it made shopping very convenient with a toddler. However, everytime I order produce, it is bad. The bell pepper had mold in it, 4/5 apples were bad, basil was dry and withered, the cherry tomatoes had mold throughout the container, and the parmesan cheese was bad. It's made it very difficult. I do appreciate that the items can be refunded easily, but that doesn't help me when the ingredients for my recipes are bad.
Android
Jan 27, 2025
Can't select coupons since the last few updates. I'm glad actually because it encouraged me to try a different grocery and I'm saving money. Thanks!
Android
Jan 27, 2025
Clipping coupons on this app is confusing and impossible. It's never been a smooth process. In fact, it's just as bad when using the internet version.
Android
Jan 28, 2025
Tells you that your order is ready, so you tap On My Way, then leave for the store and then try to check in but it says it's too early. Thanks for wasting my time.
Android
Jan 28, 2025
This app has never worked seamlessly. It constantly kicks me out, doesn't allow me to clip coupons, and frequently doesn't allow me to pay for my groceries.
Android
Jan 28, 2025
It doesn't give a cart to shop. It won't let me choose delivery. I am a boost member this isn't what I had in mind. I've spent 3 hours trying to order for delivery. This app is BS. CHANGE IT BACK. I removed the app and reinstalled it. Also rebooted my phone. Also took four times to accept my debit card. What a joke. Wish I had read the reviews before trying to use it.
Android
Jan 29, 2025
This app has stopped working. I have used this app for a while and it had always worked well. Now when I sign in I am asked for a verification code. I enter the verification code and hit submit and the app freezes every time
Smith's - Product Description
Looking for a faster, easier, more rewarding shopping experience? Save time and money with the Smith's app. It puts convenience, savings and rewards at your fingertips. Simply download the app, create an account and link your Fresh Values Rewards Card to access all these great benefits: · Create and track Pickup, Delivery and Ship orders right from the app · Shop an extended aisle of 1,000s of products from our trusted third-party sellers · Use Kroger Pay at in-store checkout – one scan applies your Fresh Values Rewards Card and payment · Easily build your online shopping list, and use it to shop in-store or to place your online order · View your weekly ads and quickly add sale items or specials to your shopping list · Clip digital coupons and use them to save in-store and online · Get Cash Back deals to earn money on items you already buy · Discover even more savings with exclusive promotions, personalized offers and bonus rewards · Refill and track the status of your Smith's Pharmacy prescriptions directly from your phone or tablet · Check your fuel points · Use our locator to find the closest store or Fuel Center · View your purchase history and use it to easily reorder your favorite products · Add your Fresh Values Rewards Card to Wallet for iPhone. To use the Smith's app, you'll need a Smith's digital account. You can create one and link your Fresh Values Rewards Card through the app. Don't have a Fresh Values Rewards Card? You can add a new one when you create your digital account.
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