85
good
SNCF Connect: Trains & trips | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
40 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
77%
Android
428 Reports
428 Reports
iOS unitQ Score
iOS User Feedback
23%
iOS
126 Reports
126 Reports
User Feedback
23%
iOS
126 Reports
126 Reports
77%
Android
428 Reports
428 Reports
SNCF Connect: Trains & trips - Latest Quality Issues
Android
Apr 1, 2025
An application that requires too much personal giving. no trust. Too complicated just to register by phone. It's just to register. Why do you need my opinion to register me !? just a nickname. name. First name password on a page should normally suffice. no, there are 36 pages, the application asks me to check by email what I am doing. Then we start giving personal information again. that we have already asked for just before.
Android
Apr 1, 2025
We should think about making correct tools that are really useful to people rather than advertising windows! It's a nightmare the number of times you have to start over because it detects a problem at the very end only. Of course, it's impossible to go back because the app forgot everything (on a trip planning tool, eh) I think I'll start over at least 3 times on EVERY trip. And recently it is not even possible to pay with a holiday voucher, it is not even displayed...
Android
Apr 2, 2025
Alerts are not quick and accurate, no information in case of a problem
Android
Apr 2, 2025
The SNCF simply doesn't know how to develop applications, whether tonight SNCF connect or Inouï Pro, everything bugs, everything is badly done, everything is in the image of the company in the end.
Android
Apr 2, 2025
I find this application not very simple, you often have to go back, the screens often disappear and you don't know where you are anymore.
Android
Apr 2, 2025
Small problem when selecting seats on Pixel7 in first class. Your UI/UX team must not have integrated the size of this smartphone correctly, so the "Validate" tap ends up on the Navigation Bar
Android
Apr 2, 2025
I can't add my new TER HAUTS de France card to my SNCF connect account. the controllers of my current TGV (Cannes-Paris) are unable to help me and advise me the 3635 which I can't get 😡
Android
Apr 2, 2025
Frequent updates that prevent its use
Android
Apr 2, 2025
the best to steal money from you you get the wrong date and x is over you can't cancel the second after I don't recommend go to other booking site you will even get for cheaper
SNCF Connect: Trains & trips - Product Description
SNCF CONNECT, THE APP THAT MAKES TRAVELLING EASY OUI.sncf, the market leader in train travel and mobility with over 14 million unique users, now becomes SNCF Connect! SNCF Connect is the new go to platform for simpler, smoother and cleaner transportation, throughout France. Organise all your bookings and manage all your trips, big or small, in one easy-to-use app. SNCF CONNECT, IT'S ALL ABOUT BENEFITS Easy to use with all your tickets, subscriptions and information in one place, to manage your train journeys from A to Z. More options to choose from, for everyday travel as well as for special occasions. Customised thanks to useful, specific information and real-time traffic alerts on your trips. And more environmentally friendly with a wide range of sustainable transport options, information on your carbon footprint, and a dark mode: easier to understand, better for your eyes and better for your battery life! 1) Plan your trip: - Search for your route to get from A to B, anywhere in France. - Compare the different trips available to reach your destination and choose the right one for you. - Find your favourite transport options: public transport (metro, bus, RER, Transilien, tramway), trains (TER, Intercités, TGV Inoui, OUIGO, TGV Lyria, Thalys, Eurostar, etc.), coaches (Flixbus, Blablacar Bus) and carpooling (Blablacar). - Save your favourite trips to save time. 2) Book your tickets and subscription plans: - Buy all your train tickets, cards and subscription plans (including regional subscription plans). - Use your "My SNCF ID" account to save your preferences, discount cards and SNCF loyalty cards on the app. - Exchange or cancel your train ticket with ease. - Pay quickly and securely. 3) Travel with peace of mind: - Find your e-ticket and all the information on your trip. - Check station departure and arrival times, traffic information and timetables for your trip in real time. - Receive information messages and notifications of voice announcements during your train travel (TGV Inoui, OUIGO, Intercités and TER trains without displays) - Get notifications in case of disruptions on your trip. - Access all your information in offline mode during your journey. 4) Do you need help? SNCF Connect's customer support is with you wherever you go thanks to: - A smart chatbot and comprehensive online help to support you at all times - French-based customer support staff available 7 days a week by email, phone, social networks... ... more than 8 out of 10 customers are happy with the help provided by our staff members! SNCF CONNECT KEEPS ON IMPROVING FOR YOU Soon, we will be adding new features to make your daily life easier: - Booking alerts to find the right train ticket for you - Price calendar to choose the best day to travel - Partnership with Airweb to make it easier for you to travel in fifteen French cities (Troyes, Saint Nazaire, Poitiers, Sophia Antipolis, Évreux, Nevers, Belfort...) - ... and new, greener transport solutions! Download the SNCF Connect app now and start travelling!
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