52
fair
SNCF Connect: Trains & trips | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-5 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
83%
Android
407 Reports
407 Reports
iOS unitQ Score
iOS User Feedback
17%
iOS
86 Reports
86 Reports
User Feedback
17%
iOS
86 Reports
86 Reports
83%
Android
407 Reports
407 Reports
SNCF Connect: Trains & trips - Latest Quality Issues
Android
Nov 18, 2024
Constant bugs, the worst being the trips paid twice because no ticket received with the notification received 3h
Android
Nov 18, 2024
Following the update, I can no longer have access to the travel details in my tickets.
Android
Nov 19, 2024
Gas and pedal factory app! Repetitive bugs, unavailable service, exploded information, error flags not reset on pages... In short, a good showcase for the SNCF... How can they get a score higher than 4/5?! A good communication service no doubt, that they know how to advertise at the sncf!! I specify, my mobile phone is a samsung note, not a cheap teenage thing. Personally, I uninstall and go back to another app that starts with train and ends with line 🤬🤯🥴
Android
Nov 19, 2024
Professional incompetence, train cancellations, reimbursement must be requested and is not automatic (but why?) and hundreds of other problems If you absolutely have to go somewhere, please don't go through the SNCF, take a BlaBlaCar instead, it will be safer
Android
Nov 19, 2024
Can't sort or filter after price or time, basically all filters for booking are useless and make booking a train ticket kind of a hassle
Android
Nov 19, 2024
For tgv trips it's good but app absolutely not adapted to TER users. We can't see your ter route when we've already left, so we can't follow where we are, check for delays... Before there was a special application for the TER, it was much better!!
Android
Nov 19, 2024
The disaster in use. You don't know what you see, you don't know what you can or can't buy, in short, badly designed. I want the phone of the director of operations who made the decision not to use ergonomics in this app!
Android
Nov 19, 2024
App not always intuitive, bugs on some searches. But buying directly is convenient.
Android
Nov 20, 2024
What a shame, you can't even explain why you cancel trains, I paid for my ticket.to increase your fares, to strike for nothing, you lazy people, you're not going to tell me that you work a lot 😂😂😂, you fully deserve to have your salaries lowered, lazy, profiteers, patent scammers, I hope one day that you will be made to pay for what you do, garbage
SNCF Connect: Trains & trips - Product Description
SNCF CONNECT, THE APP THAT MAKES TRAVELLING EASY OUI.sncf, the market leader in train travel and mobility with over 14 million unique users, now becomes SNCF Connect! SNCF Connect is the new go to platform for simpler, smoother and cleaner transportation, throughout France. Organise all your bookings and manage all your trips, big or small, in one easy-to-use app. SNCF CONNECT, IT'S ALL ABOUT BENEFITS Easy to use with all your tickets, subscriptions and information in one place, to manage your train journeys from A to Z. More options to choose from, for everyday travel as well as for special occasions. Customised thanks to useful, specific information and real-time traffic alerts on your trips. And more environmentally friendly with a wide range of sustainable transport options, information on your carbon footprint, and a dark mode: easier to understand, better for your eyes and better for your battery life! 1) Plan your trip: - Search for your route to get from A to B, anywhere in France. - Compare the different trips available to reach your destination and choose the right one for you. - Find your favourite transport options: public transport (metro, bus, RER, Transilien, tramway), trains (TER, Intercités, TGV Inoui, OUIGO, TGV Lyria, Thalys, Eurostar, etc.), coaches (Flixbus, Blablacar Bus) and carpooling (Blablacar). - Save your favourite trips to save time. 2) Book your tickets and subscription plans: - Buy all your train tickets, cards and subscription plans (including regional subscription plans). - Use your "My SNCF ID" account to save your preferences, discount cards and SNCF loyalty cards on the app. - Exchange or cancel your train ticket with ease. - Pay quickly and securely. 3) Travel with peace of mind: - Find your e-ticket and all the information on your trip. - Check station departure and arrival times, traffic information and timetables for your trip in real time. - Receive information messages and notifications of voice announcements during your train travel (TGV Inoui, OUIGO, Intercités and TER trains without displays) - Get notifications in case of disruptions on your trip. - Access all your information in offline mode during your journey. 4) Do you need help? SNCF Connect's customer support is with you wherever you go thanks to: - A smart chatbot and comprehensive online help to support you at all times - French-based customer support staff available 7 days a week by email, phone, social networks... ... more than 8 out of 10 customers are happy with the help provided by our staff members! SNCF CONNECT KEEPS ON IMPROVING FOR YOU Soon, we will be adding new features to make your daily life easier: - Booking alerts to find the right train ticket for you - Price calendar to choose the best day to travel - Partnership with Airweb to make it easier for you to travel in fifteen French cities (Troyes, Saint Nazaire, Poitiers, Sophia Antipolis, Évreux, Nevers, Belfort...) - ... and new, greener transport solutions! Download the SNCF Connect app now and start travelling!
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