46
poor
SNCF Connect: Trains & trips | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
79%
Android
387 Reports
387 Reports
iOS unitQ Score
iOS User Feedback
21%
iOS
102 Reports
102 Reports
User Feedback
21%
iOS
102 Reports
102 Reports
79%
Android
387 Reports
387 Reports
SNCF Connect: Trains & trips - Latest Quality Issues
Android
Jan 29, 2025
You can't look into the past and the time automatically resets to now. It's very annoying to see the platform especially for suburban trains etc. This app is useless.
Android
Jan 29, 2025
Horrible bug. The application mixes up the days of the tickets and we can't find our way around. It's become horrible
Android
Jan 29, 2025
- in case of connection between two TER trains, the entire ticket is at the normal rate despite the discount card on one of the trains. - tedious purchase of the TER ticket - cross-border journeys to be reviewed (between tickets to be printed at the station, fares under FR conditions, trains via Paris only/FR companies) - in quick search, "Paris Lyon from 5 to 8" gives a return on the 9th + Easily accessible tickets + Quick search
Android
Jan 29, 2025
the app is very practical, but I don't understand why I don't have the option to save the illico solidaire card for example? I didn't have this problem with the youth card before. & sometimes the choice of an arrival/departure station is not respected by the app during searches - which can be annoying if you don't realize it
Android
Jan 29, 2025
Only in French. Technical support is also only French.
Android
Jan 29, 2025
Impossible update!!
Android
Jan 29, 2025
The ergonomics are awful. The search bar's start/finish order is counterintuitive. Everything is overloaded to find discount cards and options, it's a mess. Some features are clearly designed to push purchases by playing on people's inattention. The fake discount system at cdiscount is clearly a scam. Shame.
Android
Jan 29, 2025
when you take a return trip for example, I can't see the return before starting the trip on my mobile. This morning my train was cancelled and I didn't have any message before. I also have an old trip that was cancelled by the SNCF and I still haven't been reimbursed despite a complaint made. It's really annoying.
Android
Jan 30, 2025
Once again, incompetence has struck. Train at 5:00, delayed by 50 minutes for roadworks (because of course roadworks are absolutely unpredictable). And the application is not even up to date and only warns me 15 minutes before the train leaves. More great art! It's good! Keep it up.
SNCF Connect: Trains & trips - Product Description
SNCF CONNECT, THE APP THAT MAKES TRAVELLING EASY OUI.sncf, the market leader in train travel and mobility with over 14 million unique users, now becomes SNCF Connect! SNCF Connect is the new go to platform for simpler, smoother and cleaner transportation, throughout France. Organise all your bookings and manage all your trips, big or small, in one easy-to-use app. SNCF CONNECT, IT'S ALL ABOUT BENEFITS Easy to use with all your tickets, subscriptions and information in one place, to manage your train journeys from A to Z. More options to choose from, for everyday travel as well as for special occasions. Customised thanks to useful, specific information and real-time traffic alerts on your trips. And more environmentally friendly with a wide range of sustainable transport options, information on your carbon footprint, and a dark mode: easier to understand, better for your eyes and better for your battery life! 1) Plan your trip: - Search for your route to get from A to B, anywhere in France. - Compare the different trips available to reach your destination and choose the right one for you. - Find your favourite transport options: public transport (metro, bus, RER, Transilien, tramway), trains (TER, Intercités, TGV Inoui, OUIGO, TGV Lyria, Thalys, Eurostar, etc.), coaches (Flixbus, Blablacar Bus) and carpooling (Blablacar). - Save your favourite trips to save time. 2) Book your tickets and subscription plans: - Buy all your train tickets, cards and subscription plans (including regional subscription plans). - Use your "My SNCF ID" account to save your preferences, discount cards and SNCF loyalty cards on the app. - Exchange or cancel your train ticket with ease. - Pay quickly and securely. 3) Travel with peace of mind: - Find your e-ticket and all the information on your trip. - Check station departure and arrival times, traffic information and timetables for your trip in real time. - Receive information messages and notifications of voice announcements during your train travel (TGV Inoui, OUIGO, Intercités and TER trains without displays) - Get notifications in case of disruptions on your trip. - Access all your information in offline mode during your journey. 4) Do you need help? SNCF Connect's customer support is with you wherever you go thanks to: - A smart chatbot and comprehensive online help to support you at all times - French-based customer support staff available 7 days a week by email, phone, social networks... ... more than 8 out of 10 customers are happy with the help provided by our staff members! SNCF CONNECT KEEPS ON IMPROVING FOR YOU Soon, we will be adding new features to make your daily life easier: - Booking alerts to find the right train ticket for you - Price calendar to choose the best day to travel - Partnership with Airweb to make it easier for you to travel in fifteen French cities (Troyes, Saint Nazaire, Poitiers, Sophia Antipolis, Évreux, Nevers, Belfort...) - ... and new, greener transport solutions! Download the SNCF Connect app now and start travelling!
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