poor

SNCF Connect: Trains & trips | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

1 Point Past 30 Days

Category: Travel

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

73%

Android
381 Reports

iOS unitQ Score

iOS User Feedback

27%

iOS
142 Reports

User Feedback

27%

iOS
142 Reports

73%

Android
381 Reports

SNCF Connect: Trains & trips - Latest Quality Issues

Android

Feb 28, 2025

The app is overloaded with ads, incentives to buy useless things, navigation for the use of tickets is painful. Reflection of the abusive behavior of the SNCF commercial services. We want timetables, traffic information and to buy tickets. That the SNCF spends less money on marketing and remembers that its job is to make us prefer the train Edit: the automatic response which refers to an interface where you have to enter personal data to create an account QED

Android

Feb 28, 2025

I paid for my ticket but I didn't see it in my tickets so I decided to start the operation again but again I still didn't see my tickets and after the 3rd time they all appeared so I paid three times and it was impossible to cancel. I would like to warn you that there is no warning message which makes it very easy to pay for unwanted trips.

iOS

Feb 28, 2025

Exorbitant prices

The SNCF Connect app is visually pleasing and functionally well designed. However, in recent times, train ticket prices have become excessively high, even with the Carte Avantage Jeune. In the past, I preferred the train to visit my family, but today, the cost of tolls and fuel has become more advantageous than the price of a ticket, which pushes me to opt for the car. This pricing change goes against the principles of sustainable mobility that SNCF. If the objective is to encourage people to choose the train over the car for ecological reasons, then this pricing policy is inconsistent.

Android

Feb 28, 2025

Impossible to place!!! Forced to use browser version

Android

Mar 1, 2025

We no longer see the previously selected stations in the search area. It takes twice as long to do a search now...why???

Android

Mar 1, 2025

Unreliable. Impossible to get information on buses between Marseille and Aix en Provence, by all means offered. Only the TER are offered.

Android

Mar 1, 2025

The app charges for the general quality of service: late trains, request for refund of tickets and taxi (when you arrive at 1am you are obliged) and you receive a voucher (and not a transfer) which only refunds the ticket part and not the taxi. And that makes a billion profits!

Android

Mar 1, 2025

It constantly asks to activate geolocation, it is not even possible to use the application quietly.

Android

Mar 1, 2025

Good app overall except for the express ride option that I didn't know about. Not paying attention, I took the ride that I always take since it was offered but it was a month later. So I paid a fine. In addition, I moved it to the time I was on the train so that it would become valid but impossible because the train had already left. So I paid a fine and the train ticket that I could no longer cancel.

SNCF Connect: Trains & trips - Product Description

SNCF CONNECT, THE APP THAT MAKES TRAVELLING EASY
OUI.sncf, the market leader in train travel and mobility with over 14 million unique users, now becomes SNCF Connect!
SNCF Connect is the new go to platform for simpler, smoother and cleaner transportation, throughout France. Organise all your bookings and manage all your trips, big or small, in one easy-to-use app.

SNCF CONNECT, IT'S ALL ABOUT BENEFITS
Easy to use with all your tickets, subscriptions and information in one place, to manage your train journeys from A to Z.
More options to choose from, for everyday travel as well as for special occasions.
Customised thanks to useful, specific information and real-time traffic alerts on your trips.
And more environmentally friendly with a wide range of sustainable transport options, information on your carbon footprint, and a dark mode: easier to understand, better for your eyes and better for your battery life!

1) Plan your trip:
- Search for your route to get from A to B, anywhere in France.
- Compare the different trips available to reach your destination and choose the right one for you.
- Find your favourite transport options: public transport (metro, bus, RER, Transilien, tramway), trains (TER, Intercités, TGV Inoui, OUIGO, TGV Lyria, Thalys, Eurostar, etc.), coaches (Flixbus, Blablacar Bus) and carpooling (Blablacar).
- Save your favourite trips to save time.

2) Book your tickets and subscription plans:
- Buy all your train tickets, cards and subscription plans (including regional subscription plans).
- Use your "My SNCF ID" account to save your preferences, discount cards and SNCF loyalty cards on the app.
- Exchange or cancel your train ticket with ease.
- Pay quickly and securely.

3) Travel with peace of mind:
- Find your e-ticket and all the information on your trip.
- Check station departure and arrival times, traffic information and timetables for your trip in real time.
- Receive information messages and notifications of voice announcements during your train travel (TGV Inoui, OUIGO, Intercités and TER trains without displays)
- Get notifications in case of disruptions on your trip.
- Access all your information in offline mode during your journey.

4) Do you need help?
SNCF Connect's customer support is with you wherever you go thanks to:
- A smart chatbot and comprehensive online help to support you at all times
- French-based customer support staff available 7 days a week by email, phone, social networks...
... more than 8 out of 10 customers are happy with the help provided by our staff members!

SNCF CONNECT KEEPS ON IMPROVING FOR YOU
Soon, we will be adding new features to make your daily life easier:
- Booking alerts to find the right train ticket for you
- Price calendar to choose the best day to travel
- Partnership with Airweb to make it easier for you to travel in fifteen French cities (Troyes, Saint Nazaire, Poitiers, Sophia Antipolis, Évreux, Nevers, Belfort...)
- ... and new, greener transport solutions!

Download the SNCF Connect app now and start travelling!

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