50
poor
SNCF Connect: Trains & trips | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-4 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
81%
Android
418 Reports
418 Reports
iOS unitQ Score
iOS User Feedback
19%
iOS
97 Reports
97 Reports
User Feedback
19%
iOS
97 Reports
97 Reports
81%
Android
418 Reports
418 Reports
SNCF Connect: Trains & trips - Latest Quality Issues
Android
Dec 20, 2024
Does not work
iOS
Dec 20, 2024
Shame
Here I am once again on a train 1 hour late, only 1 toilet works, my neighbors listen to tiktok without headphones, the ticket costs 100 euros Like a feeling of shame to be there
Android
Dec 21, 2024
There is nothing worse when you work, late train almost every day and unpleasant staff, I pay 5€ a day to arrive late every time
iOS
Dec 21, 2024
Big for rights holders
Hello For months, I have had a bug with the SNCF Connect application on iPhone: I am a beneficiary, my profile specifies it, but when I try to book a train ticket, I am not considered a beneficiary. So I click on my name, I check the box for paid booking, but the profile is not modified, and I am still like someone who is not entitled to it. Can you tell me, is it a handling problem on my part? Thanks in advance!
Android
Dec 21, 2024
Worst experience TER Paris Lyon, a foul app that doesn't give information and that bugs every other day
Android
Dec 21, 2024
So the rates increase from year to year, the service is not great, the controllers are ready to do anything to fine you and are anything but friendly. And now we even get ads on the app. We should think about going to get ... This company is just a huge fraud and is only there to steal the money of people who don't have a car (which is a shame in a country that wants to be ecological). In short, a big joke.
Android
Dec 21, 2024
Non-intuitive and sometimes buggy navigation, what is the point of clicking on a notification if it does not provide any information about the text of the notification? Why not redirect directly to the line's info screen? New bug, the return no longer works when you have clicked on the information of a train from the homepage. Another example of a badly done thing, discount cards are mixed with tickets, are not highlighted when buying a ticket
Android
Dec 21, 2024
The app keeps stopping!
Android
Dec 22, 2024
Slow, poorly designed, difficult to access information on the return of a ticket for example
SNCF Connect: Trains & trips - Product Description
SNCF CONNECT, THE APP THAT MAKES TRAVELLING EASY OUI.sncf, the market leader in train travel and mobility with over 14 million unique users, now becomes SNCF Connect! SNCF Connect is the new go to platform for simpler, smoother and cleaner transportation, throughout France. Organise all your bookings and manage all your trips, big or small, in one easy-to-use app. SNCF CONNECT, IT'S ALL ABOUT BENEFITS Easy to use with all your tickets, subscriptions and information in one place, to manage your train journeys from A to Z. More options to choose from, for everyday travel as well as for special occasions. Customised thanks to useful, specific information and real-time traffic alerts on your trips. And more environmentally friendly with a wide range of sustainable transport options, information on your carbon footprint, and a dark mode: easier to understand, better for your eyes and better for your battery life! 1) Plan your trip: - Search for your route to get from A to B, anywhere in France. - Compare the different trips available to reach your destination and choose the right one for you. - Find your favourite transport options: public transport (metro, bus, RER, Transilien, tramway), trains (TER, Intercités, TGV Inoui, OUIGO, TGV Lyria, Thalys, Eurostar, etc.), coaches (Flixbus, Blablacar Bus) and carpooling (Blablacar). - Save your favourite trips to save time. 2) Book your tickets and subscription plans: - Buy all your train tickets, cards and subscription plans (including regional subscription plans). - Use your "My SNCF ID" account to save your preferences, discount cards and SNCF loyalty cards on the app. - Exchange or cancel your train ticket with ease. - Pay quickly and securely. 3) Travel with peace of mind: - Find your e-ticket and all the information on your trip. - Check station departure and arrival times, traffic information and timetables for your trip in real time. - Receive information messages and notifications of voice announcements during your train travel (TGV Inoui, OUIGO, Intercités and TER trains without displays) - Get notifications in case of disruptions on your trip. - Access all your information in offline mode during your journey. 4) Do you need help? SNCF Connect's customer support is with you wherever you go thanks to: - A smart chatbot and comprehensive online help to support you at all times - French-based customer support staff available 7 days a week by email, phone, social networks... ... more than 8 out of 10 customers are happy with the help provided by our staff members! SNCF CONNECT KEEPS ON IMPROVING FOR YOU Soon, we will be adding new features to make your daily life easier: - Booking alerts to find the right train ticket for you - Price calendar to choose the best day to travel - Partnership with Airweb to make it easier for you to travel in fifteen French cities (Troyes, Saint Nazaire, Poitiers, Sophia Antipolis, Évreux, Nevers, Belfort...) - ... and new, greener transport solutions! Download the SNCF Connect app now and start travelling!
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