53
fair
SoFi: Mobile Banking App | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
60%
Android
288 Reports
288 Reports
iOS unitQ Score
iOS User Feedback
40%
iOS
192 Reports
192 Reports
User Feedback
40%
iOS
192 Reports
192 Reports
60%
Android
288 Reports
288 Reports
SoFi: Mobile Banking App - Latest Quality Issues
Android
Dec 20, 2024
Maybe financially savvy people are able to make money but as a new investor I was suckered into investing in Rivian at $60 a share it immediately tanked so I decided I'll just hold long and see if it ever comes back. Then 1 day I get a message from Sophie stating that I haven't logged in to my account in over 6 months so I log in to find out they had auto sold off my shares for pennies on the dollar to cover my account fees. So my $10 in fees cost half my portfolio.
Android
Dec 20, 2024
The app is pretty cool, but make sure you read the fine print on the promos because they are misleading about giving you free shares. You have to meet certain requirements such as depositing so much $. Also, when you transfer money into sofi from another bank, sofi sits on it forever before they release it to you. My bank completed the transfer immediately, there is no reason why sofi should hold it for an entire week before releasing it so I can invest.
Android
Dec 21, 2024
2 big problems \ I have turned my overdraft off numerous times only to find that it randomly resets & i dont notice til $ comes out and i wasnt expecting it. Really annoying tbh. / I do not like that I have to have a phone number and confirm my transaction through text when I buy crypto 🙃 Mind your own damn business and let me spend my money how I see fit. It's annoying and I'm leaving because of it.
Android
Dec 21, 2024
Customer service is completely unhelpful and mobile deposit limits are ridiculously low even when you have more than enough in your account to cover the check.
iOS
Dec 21, 2024
Almost there
I like the functionality of the app. There's a lot of different options and functions built into the app such as the ability to send money to friends. What I don't like is the amount of clutter on the Home Screen. There needs to be an option to customize it.
Android
Dec 21, 2024
I find this app extremely frustrating and not user friendly. You can't easily transfer money to another account. The information they give you isn't correct. I'm not impressed.
Android
Dec 22, 2024
Ty are the worst business I've almost ever came across. they are linked in with every advanced payday loan place in the world. and if you've used any of them you will not qualify. And they will keep reminding you daily. They are awful.
Android
Dec 22, 2024
WHERE THE HELL IS MY MONEY
Android
Dec 23, 2024
SoFi is a joke, no customer service
SoFi: Mobile Banking App - Product Description
Earn up to 4.50% on checking and savings accounts with SoFi.* Get up to $1000 in stock when you fund an active Invest account.† --- WHY DO OVER 5 MILLION MEMBERS LOVE SOFI? --- • Earn more, save more, and make the most of your money with SoFi Plus • Track your money like a champion with SoFi Insights (formerly SoFi Relay) • Get paid up to 2 days early when you set up direct deposit** • Experience zero account fees and no fee overdraft coverage with SoFi Checking and Savings*** • Save automatically, set savings goals, and organize your money with SoFi Vaults and Roundups --- MORE WAYS TO INVEST ALL IN ONE PLACE --- • Active investing in stocks, ETFs, and more - without commission • Experience user-friendly options trading with no contract fees • You can invest in your favorite company with as little as $5 with SoFi Fractional Shares (restrictions apply) • Plan for retirement with SoFi’s IRAs and other investment products • Invest in upcoming IPOs before they hit the public market (if eligible)**** --- SOFI INSIGHTS HELPS YOU GET YOUR FINANCES IN ORDER --- • Connect all your accounts on one mobile dashboard • Monitor your credit score at no cost • Track your spending and manage your budget • Talk 1-on-1 with a financial planner to set personalized goals • SoFi can alert you of upcoming bills so you never miss a payment --- SIGN UP FOR A CREDIT CARD THAT BRINGS YOU MORE --- • Check your balance and pay your bills all within the SoFi app • SoFi keeps your personal information guarded against fraud • Make international purchases without any extra fees • Receive up to $1000 of complimentary cell phone insurance coverage^ • Earn unlimited 2% cash back rewards^^ Support: Call (855) 456-SOFI (7634) or chat with us online at https://www.sofi.com/contact-us/ Website: https://www.sofi.com/ Social: https://www.facebook.com/SoFi https://www.linkedin.com/company/sofi/ https://twitter.com/SoFi https://www.instagram.com/sofi/ *SoFi members with direct deposit can earn up to 4.50% annual percentage yield (APY) on savings balances (including Vaults) and 0.50% APY on checking balances. There is no minimum direct deposit amount required to qualify for the 4.50% APY for savings. Members without direct deposit will earn up to 1.20% annual percentage yield (APY) on savings balances (including Vaults) and 0.50% APY on checking balances. Interest rates are variable and subject to change at any time. These rates are current as of 8/2/2023. There is no minimum balance requirement. Additional information can be found at http://www.sofi.com/legal/banking-rate-sheet. †Customer must fund their Active Invest account with at least $10 within 30 days of opening the account. Probability of customer receiving $1,000 is 0.028%. See full terms and conditions. **Early access to direct deposit funds is based on the timing in which we receive notice of impending payment, which is typically up to two days before the scheduled payment date. ***Overdraft Coverage is limited to $50 on debit card purchases only and is available to customers with monthly direct deposits of $1,000 or more. Members with a prior history of non-repayment of negative balances are ineligible for Overdraft Coverage. ****Investing in an Initial Public Offering (IPO) involves substantial risk, including the risk of loss. For a comprehensive discussion of these risks please refer to SoFi Securities’ IPO Risk Disclosure Statement. ^This World Elite Mastercard® Benefit comes with $1,000 in yearly coverage ($800 max per claim, 2 claims per year) should your cell phone get stolen or need certain repairs. Simply pay for your cell phone bill with your World Elite Mastercard to activate coverage. See ‘Peace of Mind’ section in your guide to benefits https://www.mastercard.us/en-us/personal/find-a-card/world-elite-mastercard-credit.html for details or call 1-800-MASTERCARD. ^^See Rewards Details at sofi.com/card/rewards
All intellectual property rights, including trademarks and word marks, are the property of respective owners