16
poor

Sonos | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 30 Days
Category: Music
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
48%
Android
2128 Reports
iOS unitQ Score
iOS User Feedback
52%
iOS
2292 Reports
User Feedback
52%
iOS
2292 Reports
48%
Android
2128 Reports
Sonos - Latest Quality Issues
Android
Dec 22, 2024
I can join the chorus of dissatisfied customers.. The latest version is really bad. When I try to change Spotify the session is shut down...
Android
Dec 22, 2024
The user interface is poor compared to 4 or 5 years ago. Why? It's slow to respond to inputs.
Android
Dec 22, 2024
Genuinely the most infuriating music app to use. Extremely limited, bugs out and crashes constantly, freezes constantly, randomly enables and disables services with no explanation; its such an all around dumpster fire. One of the worst app assassinations in recent history.
Android
Dec 23, 2024
App is absolutely dog sht - and I've used Sonos for 10+ years. So many issues the past couple of years and seemingly nothing changes for the better. Probably a real risk for them medium term
Android
Dec 23, 2024
Sonos used to be awesome for me. Exactly what I wanted and inspired me and my family. Today a total disaster! It is very annoying what the customer has to endure. Just because a company can't manage to provide a stable system. System sometimes very slow, response time poor, Sonos Box is suddenly no longer findable (disconnecting from the power helps), suddenly the device changes the Spotify playlist in the middle of the night what was listened to in the car in the afternoon.
Android
Dec 23, 2024
annoying pop up asking for feedback while trying to resolve cradhing
Android
Dec 23, 2024
Glitchy on my Samsung Galaxy S10+. Sometimes the TV sound bar volume control doesn't show up.
Android
Dec 23, 2024
App makes it next to impossible to just use the Roam as a Bluetooth speaker. Do better. Get devs that can figure this out.
Android
Dec 23, 2024
At this price, you might think you can expect reliability. But this is not the case. Due to the ongoing problems with the app, the device (play 5) finally ended up in the attic and was replaced by a Bluetooth-enabled dab+ radio. I don't know what I'll do with the sonos play 5 in the long term. A conversion kit would be handy to be independent of the app. It's a shame about the money, in any case. I can't sell the device either - the problems are well known.
Sonos - Product Description
The official app for setting up and controlling Sonos. 

Sonos is the premier smart sound system that makes it easy to enjoy all your content where and how you want. 
 
Features 

·Breeze through setup with step-by-step guidance. Add speakers and expand your system any time. 

·Stream music, podcasts, radio, and audiobooks from hundreds of popular services, including Apple Music, Amazon Music, Audible, Pandora, Spotify, TIDAL, and more. 

·Control your system from any room. Start the music, adjust the volume, and group or ungroup speakers. 

·Enjoy free music, original programming, and 60,000+ global broadcast stations on Sonos Radio.¹

·Immerse yourself in music, movies, and more with support for 24-bit lossless audio² and Dolby Atmos.³
  
·Elevate your home theater experience with special settings like Speech Enhancement and Night Sound.⁴

·Save favorite artists, stations, playlists, shows, albums and songs for quick and easy access.  

·Schedule custom alarms to soundtrack your entire day. 

·Tune speakers like a pro in minutes with Trueplay and manually adjust EQ settings.

·Set up Sonos Voice Control to play music and control your system with hands-free ease and unmatched privacy. 

·Add Amazon Alexa and Google Assistant to your system for hands-free help.⁵ 

·Keep your system up to date with new features and services released throughout the year. 

If you are a California resident, for more information about our privacy practices, please see:
California Privacy Notice: https://www.sonos.com/legal/privacy#legal-privacy-addendum-container

1. Available on Sonos products connected to WiFi. 
2. Requires compatible speaker and service. 
3. Available on select soundbars. Requires Atmos encoded content. 
4. Available for TV content with a Sonos soundbar. 
5. Available on WiFi.
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