62
fair
SouthState Mobile | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
5 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
87%
Android
52 Reports
52 Reports
iOS unitQ Score
iOS User Feedback
13%
iOS
8 Reports
8 Reports
User Feedback
13%
iOS
8 Reports
8 Reports
87%
Android
52 Reports
52 Reports
SouthState Mobile - Latest Quality Issues
iOS
Sep 14, 2024
Not showing correct balance
Lately the app has been showing strange balances and is not updating correctly. I keep track of our finances in a book and double check that certain bills have come out of the account t by logging onto the app. Some days it's correct, other days the app is absolutely crazy (I went to the bank and spoke with a teller and she verified the app was not showing correct balance)
Android
Sep 18, 2024
FOR MONTHS NOW, THE APP WILL NOT LET US UPLOAD CHECKS SINCE THE UPDATE 😡
iOS
Sep 28, 2024
app
this app needs to get improved it seems like it works half of the time
iOS
Sep 28, 2024
Frequent problems
I've had problems repeatedly with transferring money and when I try and start a chat it says “session ended” before I can even say anything. I try calling to have help transferring money bc the app is down currently and instead I keep getting told that the cut off for calls is 5:00 and I called at 4:05. There are numerous problems and never any solutions for them. I will be transferring banks as soon as I can because not only does the mobile app hardly ever work but the customer help line doesn't work either. I have to wait days to access my money?
Android
Oct 21, 2024
Not very user friendly. There's so much other bank apps allow you to do. But on this app, you're extremely limited on what you can or can't do, what you can or can't edit or change. For instance, it says you can change your primary contact information in your profile. But when you go to your profile, there's nothing that indicates anything can be edited. Now Zelle hasn't worked because of maintenance that has been ongoing for at least three days???
Android
Oct 31, 2024
Crashes a lot doing mobile deposits!
Android
Nov 5, 2024
Your app is trash. It hardly ever shows the real time balance.
iOS
Nov 14, 2024
Lags
It lags. In order for it to work- I have to open and close it immediately- then open it again
iOS
Nov 15, 2024
Only works some of the time
Seems slow and I often have to try several times over the course of a day to login because of timeout issues
SouthState Mobile - Product Description
SouthState's new mobile app is bringing you enhanced features for streamlined access and more peace of mind. Stay on top of your accounts. - Check balances and view your account activity - Look up check images - Quickly deposit checks with your device's camera - View your balance instantly on your Apple Watch - Enable alerts to be notified of account activity - Sign up for eStatements Transfer money, pay bills or pay people. - Send money with Zelle® - Easily pay your bills in minutes with BillPay - Transfer funds between SouthState accounts or to other financial institutions See your full financial picture. - Link accounts from other financial institutions - Use budgeting tools to get insights on your spending Open additional accounts or apply for a loan - Open a checking, savings, or money market - Apply for a personal loan - Apply for a mortgage Other helpful tools - Find the nearest location or ATM Be sure to keep your app updated for future enhancements. We're working hard to provide you with even more tools tomorrow.
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