52
fair
Southwest Airlines | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-12 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
60%
Android
300 Reports
300 Reports
iOS unitQ Score
iOS User Feedback
40%
iOS
197 Reports
197 Reports
User Feedback
40%
iOS
197 Reports
197 Reports
60%
Android
300 Reports
300 Reports
Southwest Airlines - Latest Quality Issues
Android
Feb 27, 2025
HATE the latest app and website changes. Before I could swipe left, see next flight, swipe again for the next. Now I have to go to View "More Trips" which Doesnt show airport codes, Doesnt show Arrival Departure TIMES!! Shows only Destination city name. Stupid UI design!! Cant copy paste the Flight Travel credit number. I have to manually type it in. This "fancy" Expand Collapse feature is Annoying, Not copy paste friendly. Why change a good thing and make it worse!! Fire your Product and UI ppl
iOS
Feb 27, 2025
Just sends marketing push alerts
Something changed recently and I get a ton of marketing push notifications. Can't turn them off because you get an error. Submit help request and they just send you a canned response telling you they hope you like the website.
Android
Feb 27, 2025
wifi failed in cruise with 30 minutes left in flight. definitely reconsider paying for in-flight wifi until SW partners with more reliable satellite internet providers.
iOS
Feb 27, 2025
App update is the worst
App update with Apple update is by far the worst. App does not open, need to restart phone for app to work. Travel receipts not being emailed after booking on the app, royal pain to get the receipt via the website. Southwest has gown down hill and as a loyal customer that flys 50 times a year for the past 10 years I will be using another airline moving forward. Use to be such a great company to support, but with all the issues of delayed flights, less flights being available and simple technology adding more work on my end has lead to Southwest losing another customer.
iOS
Feb 28, 2025
The app is bricked
I open the app and it just shows a picture of mountain scenery, then closes. Even tried deleting and reinstalling it and redownloading it multiple times.
Android
Feb 28, 2025
Won't even let me pass because it won't accept my phone in the app. I can't complete registration 🤔😑💩
iOS
Feb 28, 2025
Unable to add boarding pass to Apple wallet
Typically the app is great. Easy to navigate and has the info I need. Today I couldn't add my boarding pass to my wallet. I deleted/added the app just in case. Still didn't work.
Android
Feb 28, 2025
Going so slow. Wont load. Dont like the new look
Android
Feb 28, 2025
The app won't open. Ever since the new app design it drags and doesn't open up
Southwest Airlines - Product Description
Book a flight in just a few easy steps Check in, change or cancel your flights. Plus, add extras like EarlyBird Check-In®. Super-Fast Shopping & Booking Book a trip in just a few quick taps. Use Face ID® to make booking even faster! You can also store your credit cards. Everything you need to Travel Get the information you need right at your fingertips on the home screen - gate information, boarding position, flight status, and more. Boarding Pass on the Go Get mobile boarding passes for all passengers on your trip 24 hours in advance. Southwest passes have rich color and bold font, which makes seeing your Gate and Boarding Position very clear. Find the details you need quickly: Flight Number, Confirmation Number, Boarding Time, Tier Status, and TSA Pre-Check. Don’t forget to add your Mobile Boarding Passes to Apple Wallet! Apple Pay® Apple Pay® is now available as a payment option in the iOS app! This is an additional option to our other available payment methods - PayPal® or Credit/Debit Cards. Travel Funds You can now use flight credits, Southwest LUV Vouchers, and gift cards when changing your flight in the app. Your unused Southwest® flight credit(s) will show in ‘My Account’, within ‘travel funds’ section. Inflight Entertainment Use the app to take you to our Inflight Entertainment Portal1 where you can watch free live TV2, listen to free music from iHeartRadio2, access free on-demand TV episodes, and view free movies. 1Available only on WiFi-enabled aircraft. Limited time offer. Where available. 2Due to licensing restrictions, on WiFi-enabled international flights free live TV and iHeartRadio may not be available for the full duration of flight. Live Chat Contact our Customer Representatives through Live Chat by scrolling down to Contact Us in the navigation drawer and then tap on “Chat.” Airport Pickup and Drop-off Thanks to our partnership with Lyft®, you can now use the app to help you request a Lyft®! You’ll know key information like estimated time of arrival and estimated price before booking. More of a rental car person? You can do that in the app, too. Cars, Hotels, and Vacations Use our app to quickly book all of your travel needs. Earn Rewards when you Travel Sign up for Rapid Rewards® and earn points on your flights. Did you forget to add your Rapid Rewards® number during booking? – No worries, add it after booking your flight and earn points. You can then use those points to purchase more flights!
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