60
fair
Southwest Airlines | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-13 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
53%
Android
335 Reports
335 Reports
iOS unitQ Score
iOS User Feedback
47%
iOS
301 Reports
301 Reports
User Feedback
47%
iOS
301 Reports
301 Reports
53%
Android
335 Reports
335 Reports
Southwest Airlines - Latest Quality Issues
iOS
Nov 16, 2024
Review
Good afternoon. I changed my flight and before I did, the message stated my boarding position from my previous flight would not change. To my surprise it did. To say the least, I'm not pleased.
iOS
Nov 16, 2024
Check in 24 hrs prior
I tried to check in myself and spouse on SW and it checked in spouse but not myself. I have done this on SW hundreds of times successfully. It says I have to check in at counter. I need to check bags so no problem!?!? Is it the SW website, I made our reservations with my SW number and I am the one that tried to check us in but only spouse was accepted. I don't understand! KML
iOS
Nov 16, 2024
Early boarding purchase
DID NOT GET EARLY BOARDING AND I paid $35 for it!!!!
iOS
Nov 17, 2024
Constantly asking to Login
Login always seems to have an issue. It constantly asks to relogin when you make any changes. For such a big company to have a poor login experience is frustrating
iOS
Nov 17, 2024
Horrible Company
Southwest is one of my least favorite airline flights. Almost every time that I book a flight I have to pay to upgrade so that whomever I'm traveling with can sit together. Yesterday I called to confirm early bird and was ensured that I did. I checked in this morning and received [phone]. I'm traveling for work with two coworkers and our seating is all over the place. Worst airline ever!
iOS
Nov 18, 2024
Yes
It's already well known. The app icon is an eyesore in dark mode
iOS
Nov 18, 2024
They changed flight time.
SW changed the departure of this flight from 9:35 to 9:15. Checking my app over and over to check in precisely at 9:35pm. Only then as I do watch the time change, I check in and I'm in group C! What the heck was that about?!
iOS
Nov 18, 2024
Application crashed
The application crashed when attempting to check in very frustrating
iOS
Nov 18, 2024
Not best airline
I used to love flying Southwest but in the last two years, it seems they care less and less about their customers and do nothing whenever you're delayed or there's a snowstorm or any other type of delay they don't seem to really care. I've had nothing but horrible experiences in the last year between me and my boys flying different places. I always try to book a different airline if I can, but sometimes Southwest is unfortunately the better option My opinion, they're pretty good airline and a pinch but if you can afford it, it's worth it to pay a little more to go on a better airline that's more dedicated to getting you there on time and actually getting you there
Southwest Airlines - Product Description
Book a flight in just a few easy steps Check in, change or cancel your flights. Plus, add extras like EarlyBird Check-In®. Super-Fast Shopping & Booking Book a trip in just a few quick taps. Use Face ID® to make booking even faster! You can also store your credit cards. Everything you need to Travel Get the information you need right at your fingertips on the home screen - gate information, boarding position, flight status, and more. Boarding Pass on the Go Get mobile boarding passes for all passengers on your trip 24 hours in advance. Southwest passes have rich color and bold font, which makes seeing your Gate and Boarding Position very clear. Find the details you need quickly: Flight Number, Confirmation Number, Boarding Time, Tier Status, and TSA Pre-Check. Don’t forget to add your Mobile Boarding Passes to Apple Wallet! Apple Pay® Apple Pay® is now available as a payment option in the iOS app! This is an additional option to our other available payment methods - PayPal® or Credit/Debit Cards. Travel Funds You can now use flight credits, Southwest LUV Vouchers, and gift cards when changing your flight in the app. Your unused Southwest® flight credit(s) will show in ‘My Account’, within ‘travel funds’ section. Inflight Entertainment Use the app to take you to our Inflight Entertainment Portal1 where you can watch free live TV2, listen to free music from iHeartRadio2, access free on-demand TV episodes, and view free movies. 1Available only on WiFi-enabled aircraft. Limited time offer. Where available. 2Due to licensing restrictions, on WiFi-enabled international flights free live TV and iHeartRadio may not be available for the full duration of flight. Live Chat Contact our Customer Representatives through Live Chat by scrolling down to Contact Us in the navigation drawer and then tap on “Chat.” Airport Pickup and Drop-off Thanks to our partnership with Lyft®, you can now use the app to help you request a Lyft®! You’ll know key information like estimated time of arrival and estimated price before booking. More of a rental car person? You can do that in the app, too. Cars, Hotels, and Vacations Use our app to quickly book all of your travel needs. Earn Rewards when you Travel Sign up for Rapid Rewards® and earn points on your flights. Did you forget to add your Rapid Rewards® number during booking? – No worries, add it after booking your flight and earn points. You can then use those points to purchase more flights!
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