65
fair
Spirit Airlines | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
65%
Android
195 Reports
195 Reports
iOS unitQ Score
iOS User Feedback
35%
iOS
105 Reports
105 Reports
User Feedback
35%
iOS
105 Reports
105 Reports
65%
Android
195 Reports
195 Reports
Spirit Airlines - Latest Quality Issues
Android
Jan 24, 2025
I can't add a carry-on!!!
iOS
Jan 24, 2025
Management bags
Price for bags is outrageous
iOS
Jan 25, 2025
Rip off
I bought the most expensive seats on the plane my wife got sick and we needed to cancel. They said it would be $110 upfront on a new card to cancel. It's also $110 prepaid to get credit for a future flight. Why would anybody pay $110 to reschedule a flight that you've already paid for upfront? The call center that was processing. My cancellation hung up on me three times and the last gentleman was as rude as you can possibly imagine. He told me if I didn't pay him $110 no flight no money no cancellation no extending the tickets we will keep your money was his quote I will never ever ever schedule a flight of Spirit airlines again
iOS
Jan 25, 2025
Don’t get the Spirit Credit Card
Every time I try to book on Spirit with their own credit card, the payment doesn't go through. Yes, I have credit available. I've wasted so much time on this stupid app.
iOS
Jan 25, 2025
Terrible all around
Terrible booking process. Trying to upsell everything. Have to pay to bring a carry on but on other flights the bag size is larger and free. Clothe hard seats tvs don't work. Pilot landed bumpy the private pilot next to me said that's not supposed to happen.
iOS
Jan 26, 2025
Put a notice on the app that vouchers cannot be applied
It would be helpful to passengers if Spirit put a notification on their app that vouchers can only be applied on their website. I thought they was an additional screen to add my voucher and inadvertently purchased my ticket without applying the voucher. There was no empathy when I spoke with their representative.
iOS
Jan 26, 2025
Baggage
I have tried to buy my checked bags multiple times and it will not accept my credit cards… yes I tried 5 different cards… and still had to wait until I got to the airport to pay over $100 more then what I could have online..
iOS
Jan 27, 2025
A la Carte airline
I should not be charged for a seat, one carry on bag or W-Fi. Don't think I will travel with an a la carte airline nickel and dimming me for basic travel arrangements again.
iOS
Jan 27, 2025
Suxs nickle dime out of you
Baggage policy, will not let you buy carry on, that's right trying to buy carry on. But buying carry on cost extra. Will nickle and dime at very opportunity. Hope spirit goes bankrupt.
Spirit Airlines - Product Description
Our newly redesigned app has been enhanced to provide a more dynamic relevant experience where you can stay informed and use more self-serve capabilities. Its only the beginning, more to come! Ready for More Go? With the Spirit Airlines app, easily manage all your trips in one place. Book your next getaway, check-in for your flight, get your boarding pass, and receive flight status updates when you actually need them. Travel faster and lighter than ever before with your new travel app companion. My Trips - Get the information you need right at your fingertips with all your upcoming trips in one place. Quickly see your flight status, gate/terminal, seat assignment, and much more! - Get notified when it’s time to check-in so you’re ready to go the next day - Access your boarding pass and move hassle-free through the airport - Need to make a change? Quickly update your seats, add bags or options to your trip Book Flights - Find and quickly book your next getaway with ease Flight Status - Stay up-to-date with the latest flight notifications informing you of any impacting changes - Easily check flight statuses so you know when your family and friends are arriving My Account - Sign up for Free Spirit® to start earning points immediately and use for award travel - View your member number, tier status and track your point balance - See points required to achieve next tier status - Personalize your profile with your own avatar
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