67
fair
Spirit Airlines | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-2 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
69%
Android
232 Reports
232 Reports
iOS unitQ Score
iOS User Feedback
31%
iOS
102 Reports
102 Reports
User Feedback
31%
iOS
102 Reports
102 Reports
69%
Android
232 Reports
232 Reports
Spirit Airlines - Latest Quality Issues
iOS
Dec 21, 2024
Timothy Dyson - customer
I have been trying to check in all day and to check a bag but your system was down all day. I tried to check a bag but the option is only for 2 bags for $90 instead of one. Horrible experience.
Android
Dec 21, 2024
your app is hard to use compared to other airlines.
Android
Dec 21, 2024
Whatvwas the point of check-in? I already went through that annoying process of selecting seats and it showed our seats were selected yet the "checkin app", showed no seats selected?? Hope we have seats cause it let me process it like that. I paid for "Go Big" for that. annoying!! Just sell me some tickets and put some money into your employees pockets. No more money into your horrible website!
Android
Dec 21, 2024
overpriced baggage fees
Android
Dec 21, 2024
frustrating, i feel forced into an up sale for carry on.
Android
Dec 21, 2024
It's the absolute worst airline i have ever flown on in my entire life. Their employees from kiosk to attendants are rude, don't communicate and they can not communicate. I will forever pay extra money to never fly spirit again.
Android
Dec 22, 2024
Booking a flight for 3 people, I want one ticket to be an upgraded package for the carryon but these idiots made it so all the tickets have to have the same package.
Android
Dec 22, 2024
The cost of the suitcase is very high and the app should make it easier and friendlier
Android
Dec 22, 2024
no detailed information on where and how to skip the line at the airport which said included in the big seats ticket. Like useless for this benefits. If you don't give detailed information, don't list it as a benefit!
Spirit Airlines - Product Description
Our newly redesigned app has been enhanced to provide a more dynamic relevant experience where you can stay informed and use more self-serve capabilities. Its only the beginning, more to come! Ready for More Go? With the Spirit Airlines app, easily manage all your trips in one place. Book your next getaway, check-in for your flight, get your boarding pass, and receive flight status updates when you actually need them. Travel faster and lighter than ever before with your new travel app companion. My Trips - Get the information you need right at your fingertips with all your upcoming trips in one place. Quickly see your flight status, gate/terminal, seat assignment, and much more! - Get notified when it’s time to check-in so you’re ready to go the next day - Access your boarding pass and move hassle-free through the airport - Need to make a change? Quickly update your seats, add bags or options to your trip Book Flights - Find and quickly book your next getaway with ease Flight Status - Stay up-to-date with the latest flight notifications informing you of any impacting changes - Easily check flight statuses so you know when your family and friends are arriving My Account - Sign up for Free Spirit® to start earning points immediately and use for award travel - View your member number, tier status and track your point balance - See points required to achieve next tier status - Personalize your profile with your own avatar
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